Voice-based interfaces are becoming commonplace. Voice assistants such as Siri and Cortana have been around for a few years, but this past holiday season, voice-driven devices from Amazon and Google made their way into millions of homes. Recent analysis from VoiceLabs estimates that 24.5 million voice-driven devices will be shipped this year, almost four times as many as last year. As experience designers, we now have the opportunity to design voice experiences and interfaces

1. Designing voice experiences
Shuayb Khan
@shuaybkhann

12. 1 Why voice?
3 Opportunities
2 Considerations

13. Why ?

14. Speed.
Simplicity.
Ubiquity.

15. Speed.
Simplicity.
Ubiquity.

16. Speed.
Simplicity.
Ubiquity.

17. Speed.
Simplicity.
Ubiquity.

19. How many taps it will take?
“Whats 15 x 37?”

20. How many taps it will take?
“Whats 15 x 37?”
“Play the latest CokeStudio song on YouTube”

21. How many taps it will take?
“Whats 15 x 37?”
“Play the latest CokeStudio song on YouTube”
“Any flights to Islamabad on 22nd September in
evening?”

22. Absolute convenience.

23. 1 Why voice?
3 Opportunities
2 Considerations

24. Nature of the signal
Linear, always moving forward
Ephemeral, constantly fading

26. Conversation design strategies
1 Use everyday language thats users can relate to.
2 Ask questions that are easy to answer.
3 Structure information in a way that supports easy recall.

27. Capabilities of technology
Recognizing what user say
Understanding what user means

29. What’s the weather in
Hyderabad?
“
Hyderabad, Pakistan? Hyderabad, Andhra Pradesh?
some other Hyderabad?

30. Conversation design strategies
1 Acknowledge ambiguity and let users clarify.
2 Remember user choices and leverage them next time.

31. Users in context
Hands-busy
Eyes-busy
Multi-tasking

32. Users in context
Instant experts
High expectation
Low tolerance for error

33. Conversation design strategies
1 Spend time developing a strategy for exceptions.
2 Make it really easier for users to get back on track
3 leverage techniques that we use in everyday conversations.

34. 1 Why voice?
3 Opportunities
2 Considerations

45. Make sure it's easier
than the alternatives.