Power point for English class ENGL-218G-M72 Wiki 4

1. A Summary of the Article by Paul Glover
What We Have Here Is a Failure to
Communicate: Recognizing the
Sources of Conflict

2. 6 Reasons Conflict Happens in the
Workplace
 Skill deficiency
 Different interests
 Stress
 Organizational deficiency
 Lack of resources
 Personality clash

3. Skill Deficiency
 Indicators
Poor communication skills
Unable to express themselves
Not talking to others respectfully
Not listening to others
 Effects
 Lack of ability to talk and listen to others
respectfully leads to a tense workplace with
inflexible employees

4. Different Interests
People are different, no two people the same
Different backgrounds
 Different life experiences
 Different needs and wants
Compromises must be made by all otherwise
these differences can lead to conflicts

5. Stress
Everyone experiences stress of some type
 Employees refrain from speaking up
Fear of retaliation for speaking up
Fear of negative impacts on their job

6. Organizational Deficiency
 Many workplaces today need the following in order
to help employees deal with conflicts
Training for employees to learn the skills needed to
resolve conflict
 Procedures in place that each employee has
access to where there are steps outlined which are
designed to help employees deal with conflict

7. Lack of Resources
 In today’s workplace, resources are limited
 Workers are expected to do more with less
 Leads to competition and conflict

8. Personality Clash
 Some people just cannot get along
 There are those employees who just love to “push the
buttons” of others which often times lead to conflict