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A Summary of the Article by Paul Glover 
What We Have Here Is a Failure to 
Communicate: Recognizing the 
Sources of Confl...
6 Reasons Conflict Happens in the 
Workplace 
 Skill deficiency 
 Different interests 
 Stress 
 Organizational defici...
Skill Deficiency 
 Indicators 
Poor communication skills 
Unable to express themselves 
Not talking to others respectf...
Different Interests 
People are different, no two people the same 
Different backgrounds 
 Different life experiences 
...
Stress 
Everyone experiences stress of some type 
 Employees refrain from speaking up 
Fear of retaliation for speaking...
Organizational Deficiency 
 Many workplaces today need the following in order 
to help employees deal with conflicts 
Tr...
Lack of Resources 
 In today’s workplace, resources are limited 
 Workers are expected to do more with less 
 Leads to ...
Personality Clash 
 Some people just cannot get along 
 There are those employees who just love to “push the 
buttons” o...
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Summary of article What We Have Here Is a Failure to Communicate:Recognizing the Sources by Paul Glover

Power point for English class ENGL-218G-M72
Wiki 4

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Summary of article What We Have Here Is a Failure to Communicate:Recognizing the Sources by Paul Glover

  1. 1. A Summary of the Article by Paul Glover What We Have Here Is a Failure to Communicate: Recognizing the Sources of Conflict
  2. 2. 6 Reasons Conflict Happens in the Workplace  Skill deficiency  Different interests  Stress  Organizational deficiency  Lack of resources  Personality clash
  3. 3. Skill Deficiency  Indicators Poor communication skills Unable to express themselves Not talking to others respectfully Not listening to others  Effects  Lack of ability to talk and listen to others respectfully leads to a tense workplace with inflexible employees
  4. 4. Different Interests People are different, no two people the same Different backgrounds  Different life experiences  Different needs and wants Compromises must be made by all otherwise these differences can lead to conflicts
  5. 5. Stress Everyone experiences stress of some type  Employees refrain from speaking up Fear of retaliation for speaking up Fear of negative impacts on their job
  6. 6. Organizational Deficiency  Many workplaces today need the following in order to help employees deal with conflicts Training for employees to learn the skills needed to resolve conflict  Procedures in place that each employee has access to where there are steps outlined which are designed to help employees deal with conflict
  7. 7. Lack of Resources  In today’s workplace, resources are limited  Workers are expected to do more with less  Leads to competition and conflict
  8. 8. Personality Clash  Some people just cannot get along  There are those employees who just love to “push the buttons” of others which often times lead to conflict

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Power point for English class ENGL-218G-M72 Wiki 4

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