Order Processing in Miva Merchant 9
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Smooth, efficient order processing is absolutely vital for a successful online business, and is an excellent way to build customer loyalty and trust. Learn how to master managing order status, splitting shipments, shipping labels, and automated customer email sequences at the heart of your revenue. MivaCon 2016, Thursday session 1.
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Order Processing in Miva Merchant 9
- 1. SESSION TITLE Presenter’s Name Order Processing in Miva Merchant 9 PRESENTER: Brandon DePauw
- 3. Order Filters • Date Range • Batch • Payment Status • Order Status
- 5. Search Features • Simple Search • Find in List • Advanced Search • Save Current Search • Manage Saved Searches • Saved Searches
- 7. Top Bar Order Functions • CSV • Edit • Batch Actions • Create Shipment • Back Order • Capture Payment • Archive • Notes • Delete
- 9. Manually Creating An Order • Insert Customer Information • Add Products – Custom Charges • Add Payment Information • Add Discounts/Charges • Trigger Order Email If Necessary
- 11. Managing An Order • Notes • Order Emails • Unlock Encrypted Orders • Authorize/Capture
- 12. Managing An Order • Delete/Cancel • Split • Back Order • Apply Coupons • Apply Discounts • Edit Charges
- 13. Shipments
- 14. Managing An Order - Shipments • Create Shipment • Enter Tracking Numbers • Generate Shipping Labels • View/Print Shipping Labels
- 15. Generate Shipping Labels This screen will look different depending on your shipping method and module.
- 16. View/Print Shipping Labels The status will change to include the tracking code and the View/Print Shipping Label link.
- 18. Managing An Order - Returns • Create Returns • Manage Returns • Returns Emails
Editor's Notes
- Pending: An order has been created. Either the customer completed checkout, or you manually created an order in the admin interface. Processing: An order has been created and you have created at least one shipment. Shipped: The entire order has been marked as shipped. Partially Shipped: At least one item in the order has been marked as shipped. Cancelled: The entire order has been marked as Cancelled, although the order still remains in the system. Back Ordered: At least one item in the order was marked as back ordered. RMA Issued: At least one item in the ordered was marked with Create Return. Returned: At least one item in the ordered was marked with Manage Return(s).
- Search depends on what field columns you have visible. For example, searching “miva” only works if the company field is displayed.
- CSV: The CSV export will export all of the data columns that you have currently set to display. Batches: - Creating a batch by selecting orders and creating batch - If you sort by batches and have “Unbatched” default filter on, and no orders selected and click “Create Batch” it will add ALL orders to the batch. - You can delete a batch by typing “Legacy Order Processing” into the search and deleting them from that screen. Batch Report: - Running batch report on default reports will require encryption key if payment data is encrypted. - Custom batch reports can be created! Archive: When you archive an order, the order remains in the database, but the payment information, such as the credit card number, is deleted.
- Unlock Key: ShKVcQP2mwhU4VMM
- Enter tracking numbers manually or use Generate Shipping Label to automatically add a tracking number for live rate methods. After you use Create Shipment to assign a pick number to an item, you can no longer edit that item.
- Can only restock a product if you “receive the return” at the same time when managing return(s). You an split your items if you only need to return one of them.