A keynote presented to the national conference of the National Disability Service of Australia in August 2014. I had successfully led the turnaround of a large but faltering not-for-profit in Western Australia, had been appointed to the NDS national committee on open employment and was asked to share insights with the NDS national membership. The brief was to help not-for-profit management and boards approach strategic thinking to address rapid changes and new opportunities in the disability space in Australia.

1. Changing'Your'Business'Prac1ce'To'
Meet'New'Requirements'In''
An'Evolving'Environment'
Mike'Langton'
21'August'2014'

2. Succeeding'In'An''
Evolving'Environment'
Mike'Langton'
21'August'2014'

3. Life'Cycle'of'an'Organisa1on'
VALUE&
TIME&

4. Life'Cycle'of'an'Organisa1on'
VALUE&
TIME&

5. 3'Horizons'
VALUE&
TIME&
*'Alchemy'of'Growth'–'Perseus&Books&,&U.S.,&1999&|&Mehrdad'Baghai,'Stephen'Coley,'and'David'White'
''

6. 3'Horizons'
VALUE&
• Defend'and'extend'the'current'business'
• Define'performance'strategy'&'targets'
• Create'a'culture'of'cost'responsibility'
• Cul1vate'a'customer'centric'mind'set'
• Earn'the'right'to'grow'
Horizon&1&
TIME&

7. Ansoff'Matrix'
SERVICES&
Current& New&
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MARKETS&
Current&
New&

8. Ansoff'Matrix'
SERVICES&
Current& New&
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MARKETS&
Current& Market'penetra1on'
New&

9. Ansoff'Matrix'
SERVICES&
Current& New&
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MARKETS&
Current& Market'penetra1on'
New&

10. 3'Horizons'
VALUE&
• Business'builders'explore'emerging'opportuni1es'
• Grow'select'highYpoten1al'candidates'
• Define'the'plaZorms'of'capabili1es'
• Take'a'stepYbyYstep'approach''
Horizon&2&
TIME&

11. 3'Horizons'
VALUE&
Horizon&3&
• Visionaries'dream'up'viable'op1ons'
• Seed'future'offerings'that'are'strategic'
• Cul1vate'entrepreneurship'
• Breed'business'builders'
• Create'the'right'incen1ves'
TIME&

12. Ansoff'Matrix'
SERVICES&
Current& New&
&
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&
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MARKETS&
Current& Market'penetra1on' Service'development'
New&

13. Ansoff'Matrix'
SERVICES&
Current& New&
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MARKETS&
Current& Market'penetra1on' Service'development'
New&

14. Ansoff'Matrix'
SERVICES&
Current& New&
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&
MARKETS&
Current& Market'penetra1on' Service'development'
'
New& Market'development'

15. Ansoff'Matrix'
SERVICES&
Current& New&
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MARKETS&
Current& Market'penetra1on' Service'development'
New& Market'development'

16. Ansoff'Matrix'
SERVICES&
Current& New&
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&
MARKETS&
Current& Market'penetra1on' Service'development'
New& Market'development' Diversifica1on'

17. Ansoff'Matrix'
SERVICES&
Current& New&
&
&
&
&
&
&
MARKETS&
Current& Market'penetra1on' Service'development'
New& Market'development' Diversifica1on'

18. 3'Horizons'
VALUE&
Horizon&3&
• Visionaries'dream'up'viable'op1ons'
• Seed'future'offerings'that'are'strategic'
• Cul1vate'entrepreneurship'
• Breed'business'builders'
• Create'the'right'incen1ves'
• Defend'and'extend'the'current'business'
• Define'stretch'performance'targets'
• Create'a'culture'of'cost'responsibility'
• Cul1vate'a'customer'centric'mind'set'
• Earn'the'right'to'grow'
Horizon&1&
• Scenario'forecas1ng'
• Business'builders'explore'new'opportuni1es'
• Grow'select'highYpoten1al'opportuni1es'
• Define'the'plaZorms'of'capabili1es'
• Take'a'stepYbyYstep'approach''
Horizon&2&
TIME&

19. There must be more to it than that, right?

20. Strategic Awareness – Now & Long term

21. Key Success Factors of Your Service

22. Key Risk Factors of Your Service

23. Data & Analytics – Beyond the Financials

24. Role of the Board

25. Role of the Exec

26. Composition of Both

27. Be Prepared to Make Mistakes

28. Any plan is worthless without Action

29. The'Fundamentals'
• Manage'and'plan'for'all'3'Horizons'
• Strategic'Awareness'–'Immediate'&'Long'term'
• Data'&'Analy1cs'–'beyond'the'Financials'
• Key'Success'Factors'of'your'Service''
• Key'Risk'Factors'of'your'Service'
• Role'of'the'Board'
• Role'of'the'Exec'
• Composi1on'of'Both'
• Be'prepared'to'Make'Mistakes'
• Any'plan'is'worthless'without'Ac1on'

30. Thank you
Mike.Langton@fpi.org.au'|'08'9792'3333'
Forrest'Personnel'Inc.'