Presentation by Miguel Carrasco, Managing Director and Senior Partner at Yerevan WCIT 2019

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Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.
The Bionic Future
miguelm60 carrasco.miguel@bcg.com /carrascomiguel
Miguel Carrasco, Managing Director and Senior Partner
World Congress on Information Technology 2019, Yerevan

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Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2019byBostonConsultingGroup.Allrightsreserved.
DRIVE IMMENSE
CHANGE IN
THE WORLD AT
LARGE
MIGUEL CARRASCO
BCG Senior Partner & Global
Leader for Digital
Government
A multi-disciplinary team of
120+ digital experts
who unlock potential of governments
by pushing the edge with technology

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Technology creates enormous value
11%
growth in
emerging skills
professions
$9T
output to come from
sectors relying on
advanced tech by
2030
2%
GDP per year
efficiency
improvement

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Rarely transformative
Legacy technology
Fringe dwellers
A thousand flowers blooming
But does it really?
Silver bullet mentality

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Citizens are not impressed
0
20
40
60
100
80
Germany
Estonia
NewZealand
USA
Australia
India
Singapore
UK
France
KSA
Malaysia
UAE
Netherlands
Sweden
Indonesia
China
Russia
Denmark
HongKong
SouthKorea
Source: BCG Digital Government Benchmarking Survey (2018 and 2016)
-18
-20
-12 -10 -13
-17 -2 -12 -15 -16 -20
-10 -13 -7 -2 -13 -6
-1 -2
-/+0

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Technology is not the issue…

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Algorithms Technology People
10% 20% 70%
We need to reverse the focus

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Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved.
bi·on·ic | adjective
having normal biological capability or performance
enhanced by or as if by electronic or
electromechanical devices (Webster)

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Design principles for the bionic future
Digital Talent
Platform
Organizations
Human:
Org, Talent,
Leadership, &
Ways of Working

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Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved.
The people coming to work are changing
What they want
Millennials and Gen Z will be
59% of the workforce by 2020
67% of Millennials expect
employers to have purpose,
and their jobs to have societal
impact
How they work
By 2028, 73% of all teams
will have remote workers
~45% of gig workers chose
remaining independent
compared with only 20%
who preferred finding a full-
time position
Skills they need
42% of required workforce
skills will have changed by
2022
87% millennials cite access
to professional development
or career growth
opportunities as important
to employer selection

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People are more positive than you think
Source: “The Future of Human Work Workers Survey.” Harvard Business School’s Project on Managing the Future of Work and BCG’s Henderson Institute, 2018.
Better wages
Opportunity to retire earlier
More interesting work
Better professional progression
Reduced working time
Opportunity for self employment
45
43
32
27
21
19

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New skills are needed at record levels
Data Scientists
Product Managers, Scrum Masters
UX and UI talent
Digital marketers (+ other functions)
Drone instructors and operators
Virtual reality designers
Human-centered designers
…
Creativity
Critical thinking
Collaboration
Design thinking
Emotional intelligence
Agile ways of working
…
Digital talent "21st century skills" The real challenge:
HOW to transform
the current
workforce both at
speed and at scale?

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Design principles for the bionic future
Data &
AI learning
Innovation-
ready
Technology Digital Talent
Platform
Organizations
Human:
Org, Talent,
Leadership, &
Ways of Working
Technology:
Data and
Digital Platform

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Components (chassis,
tires, seats, etc) are
designed to work together
The platform and
interfaces make it work
(APIs)
Enables rapid innovation
of each component
(Microservices)
Platform governance is
critical

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Part 1: Modular
core data and tech
architecture
Part 2: Bionic,
scalable processes
Front-end agile
teams
Boundary-less /
ecosystems
Purpose
Inspired workforce
Platform org with agile teams, bionic processes
Leadership models,
operating system
Exponential learning

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Design principles for the bionic future
Citizen experiences
and relationships
Operations
Start Up Style
Innovation
Data &
AI learning
Innovation-
ready
Technology Digital Talent
Platform
Organizations
Strategy
and Purpose
Human:
Org, Talent,
Leadership, &
Ways of Working
Technology:
Data and
Digital Platform
Outcomes

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Key
lessons
learned
Regulations and protections
Implement new ways to work
Workforce analytics
Reshape education & talent management
Clusters, hubs & ecosystems
Entrepreneurship & SMEs
Policies and platforms

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