1. Miguel Ángel Frías
2255 Grand Concourse apt Bsmt, Bronx NY 10453 | 1 347 734 3379 | ing.frias.miguel@gmail.com
Professional Summary
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Responsible and dynamic computer science engineer, passionate for
technology. Motivated and enthusiastic with the desire and goal of improvement
based on the achievement of the objectives; Fast learner and comply with
punctuality, honesty and responsibility. Experienced with Windows OS’, familiar with
MS Offices packages, Open Office packages, Vicidial, Troubleticket system, Squid
Proxy server, basic knowledge of linux OS’, assembly and maintenance of PCs .
Skills
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 Word Processing.
 Computer repair.
 Adaptability.
 Self-Confidence.
 Leadership.
 Creativity.
 Cooperative.
 Basic Scripting and Programming
Experience.
 Familiar with Support Ticket and Call
Center.
 Previous Experience in a Customer
Based Environment.
 Provide Support via Phone, Email or
Chat.
 Quickly Learn New Technologies.
 Review and Troubleshoot Software
and Hardware Problems.
 Windows Experience.
 Work Well Under High Stress and
High Demand.
Education
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2014: Comptia A+ and Network + courses.
(Softmatica IT training, Santiago, Dom. Rep)
2012: Bachelor in Computer Sciences (UTESA, Santiago, Dom. Rep)
2012: Basic LAN networking and PC assembling, Repairing and Maintenance
courses.
(Softmatica IT Training, Santiago, Dom. Rep.)

2. Miguel Ángel Frías
2255 Grand Concourse apt Bsmt, Bronx NY 10453 | 1 347 734 3379 | ing.frias.miguel@gmail.com
Professional Experience:
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2015-2016 Sys-Admin, Contact Center Dominicana (Call Center).
● Create agents ID users in vicidial dialer, providing them any required
permission or adjustment for making their job more efficient.
● Control and manage access key for Call center personnel, to guaranty the
integrity and security of the company with the right access of agents,
supervisors and staff members to locations where they have permission to
work or pass, and denied access to locations where they are not supposed to
go.
● Monitor and manage Anti-virus VIPRE, providing the security needed for the
workstation against Malware, Virus, Phishware, or any other unnecessary use
of the PC, but work related.
● Create and manage ACL in Squid Proxy Server based on CentOS, used for
granting access to the different campaigns particular websites, and denied the
access to websites that are not needed by the campaign, keeping control of
the bandwidth consumption.
2014-2015 Tech Support, Contact Center Dominicana (Call Center).
● Assist Agents with any issue related to their Workstation when it was needed,
making the work quickly as possible to guarantee the minimum downtime for
the agent and company.
● Provide maintenance to workstation periodically, updating the Antivirus,
cleaning cookies and no needed temp files to improve the performance of the
PC’s
● Repaired computers when it was needed.
2011-2014 Computer Technician (independent).

3. Miguel Ángel Frías
2255 Grand Concourse apt Bsmt, Bronx NY 10453 | 1 347 734 3379 | ing.frias.miguel@gmail.com
Other Experience:
2010-2014 Telemarketer Team Leader, Ecco Outsourcing Group (Call Center).
 Assist, guide and provide coaching and technics to agents under my supervision, to
help them to improve their performance and keep up with the goals set by the clients.
2010-2011 Telemarketer Representative, Ecco Outsourcing Group (Call
Center).
 Inbound agent with the responsibility of provide the customers the right information
about the package they buying with enthusiasm and respect, processing the order
into the system and keep the standards requested by the client.