ICKM 2007 Emotional Intelligence and Knowledge Sharing
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ICKM 2007 Emotional Intelligence and Knowledge Sharing
- 1. Enhancing Knowledge Sharing The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models: A Framework for Enhancing Communication And Knowledge Sharing
- 2. Interdependent Relationship Mental Models Emotional Intelligence Communication
Editor's Notes
- Excited to present an interdisciplinary approach to knowledge sharing! My name is Michelle Farabough, and along with Dr. Suliman Hawamdeh and Martha Roblyer, we have developed a model that demonstrates the moderating effect of EI on MMs, thus enhancing communication and increasing knowledge sharing. Dr. Hawamdeh cleverly name our model the MOEEI model.
- I’m sure most of you are familiar with basic communication models. Most identify a sender>>> receiver with some amount of noise interrupting the process. Social interaction is characterized by communication, and in order for communication to be effective we believe project managers and leaders need to recognize the interdependent relationship among the concepts of emotional intelligence, mental models and communication. In effect, then, this consciousness will reduce “noise”, which for the purpose of our paper we define as dysfunctional mental models.
- We’ve constructed 2 basics assumptions: 1. 2.
- Emotional Intelligence gained popular notoriety when Daniel Goleman published his best selling book of the same name. The term was actually coined by two researchers Salovey and Mayer, who define it as: For simplicity we have broken it down into 4 basic constructs:
- Another component in our model is Mental Models, which Holyoak describes as “…..” In simple terms, this adaptive behavior enables us to basically enjoy a state of auto-pilot, otherwise we would constantly be in sensory and cognitive overload. MMs help us…
- We maintain that dysfunctional mental models are cause for ineffective communication. Examples include….
- And ineffective communication can occur when two or more people experience contradictory cues or language barriers, or find themselves interrupting, ignoring or criticizing one another or otherwise reacting emotionally toward what is said or done. Sometimes a person’s lack of confidence can affect their willingness to engage in effective communication.
- Figure 1 is our visual representation of this self-defeating interdependence between dysfunctional MMs and ineffective communication and how this gravely decreases knowledge sharing, hence an organization’s performance.
- But wait! With EI, there’s still hope! Remember we defined EI in terms of …. We believe then, that EI can have a moderating effect on dysfunctional MMs and ineffective communication.
- Figure 2 is our visual representation of this phenomenon. And as I told you previously, Dr. Hawamdeh has cleverly named this model the MOEEI model. Easy to remember, right?
- Of greatest impact and importance, our research suggests that our MOEEI model has significant application for leaders and project managers. It can be used as a diagnostic tool enabling ….
- For individuals and teams this could mean that the MOEEI model could facilitate positive changes in behavior!
- In our paper we devised a table naming dysfunctional behaviors, then showing results after employing the moderating effect of emotional intelligrnce. I took the liberty of breaking that table down into the next 4 slides, which I’ll quickly page through: You can read through yourself, but just to highlight for example, assumptions are replaced with a desire to understand, unexamined generalizations soon are challenged with inquiry.
- Language barriers diminish as people attempt to extract the meaning, whether in terms of a different language or a different definition of the same word. Here, I’m talking about semantics. Typical vs. normal. Criticism gives way to questions.
- Best of all for us, as knowledge managers or those interested in the benefits of knowledge management, we believe using our MOEEI model as a diagnostic tool, knowledge sharing will be enhanced: Instead of withholding ideas or controlling information (knowledge hoarding), people will share ideas and exchange information. Creative problem solving will be embraced as a way to generate new knowledge.
- In summary, I want to point out that applying our MOEEI model will help raise the communication competence of an organization, turn that organization from performance focus to learning