This document provides a summary of events held at a venue and notes from those events. It lists the venue's top 10 customer service principles and details about past events including load in/out times, staffing needs, damages, and requirements. It also outlines the process for ordering supplies and an overview of the different areas and services involved in putting on events.

2. They believe in providing the best experience possible for there guests
coming to the event as well as the promoter who produces it. “How You
Doin’?” program has proven to be valuable part of there success in
managing facilities.
Top ten “How you Doin’?” Customer Service Principles
1.) Customer First
2.) Golden Rule
3.) Listen
4.) Think “YES”
5.) Be Professional
6.) Positive attitude
7.) 24- Hour Rule
8.) Everybody sells
9.) Enthusiasm
10.) Do it now!

3. Events/Entertainment:
Family
Shows, Concerts, Bask
etball Games, Catered
Events, Meetings, Trad
e Shows, and etc.Opened: July 2002
Seats: 7,800

4. 2//28//13
Working with New Promoter
Union load in went 6 hours with only 2 box trucks
Union was short 4 people for load in
Fire alarm went off before doors opened, had to evacuate the building
Minor Injury
The stage changed 48wx40Dx4H
DJ booth changed 16Wx12Dx6H
Cleared paint off stage tiles
Scheduled staff (Fulltime)
Made copies/Scanned copies
Ran water in bathrooms and flushed toilets
Pipe and drape/tapped it down in dressing rooms
4 dressing rooms close to stage
Way too many people on stage
Damage to Fork Lift cart (bottom of it) the wheel used for transporting the CO2s

5. 3-2/3-3-2013
Damaged telecom/electrical wire
Only 1 heater plugged in at a time
Vendors not in there spot compared to room layout
Didn’t let us know a head of time about bringing mattresses
Load out too went till 8:30 pm
Hot tub guy was a pain, should take 45 minutes to drain the tub, it took him 2 hours
2 Vendors left there stuff till next day (UBS, Watson)
Vendor left didn’t get his stuff till 11pm

6. Fire Marshall approved: 11/26/12- expires: 3/22/13
Load in: 9am: 4 Loaders, 8 Hands, 4 Up riggers, 2 Down Riggers
Load out: 10pm: 4 Loaders, 10 Hands, 4 Up riggers, 2 Down Riggers
Stage size 60Wx40Dx4H
Security: Standard House
Power Requirements: 200 amps, 200 sound
Half House Performance
$25 General Public, $12 URI students
Luxury Suites are available $600 including a $100 for food and beverage

10. This is a list of events by dates in
order, we get together and take notes
on the past events on this paper, and
make sure we are update with
everything we need for the next event.
Products: Dumpsters, Flammable
wrapping, chairs, tables, anything from the
rider requested!!
IA Call
Doors
What time paint blast for Life in Color
Staffing
Safety precautions
Ticket Sales
Signage
Additional lighting
Load In, Load Out

11. After we place an order
in, we need to fill out our
own purchase order, and
we need to have a purchase
order #
Examples:
o Cam lock
o Screws
o Tools
o Waste Management
o Porte Potties

13. The whole over view of the
event, step by step.
Doors
Load in/Load out
Box Office
Merchandise
Event Services
Marketing
Parking/Traffic
Public Safety
Concessions
Catering
House Keeping
Set-Up:
o South Lobby
o North Lobby
o Catering Room
o Locker Rooms A,B,C,D
o Event Offices A & B
o Interview/Media Room
o North, South Concourse

16. To get through Graduate school in Sports Management
To start my way from the bottom and eventually someday work for The NFL
To coach wrestling on the side