1. APRIL 2010 - MAY 2012
Launched
MARCH 2011
Our current active orders:
3616 FIBRE
39
WIRELESS
6127 SATELLITE
FROM WHEN AN ORDER
IS PLACED UNTIL ACTIVATION!
JULY 2011
of consumers
thought the website
was easy to use
WWW.NBNCOM.AU NOW RANKS
time from design &
development until
orders were taken 3MONTHS
THE PORTAL WAS LAUNCHED WITHIN ( )
AN INDUSTRY FIRST!
97%
ACCURACY RATE
for orders and this rate
has been in place since
the portal launched
Launched
Launch of NBN Co ‘owned’ website NOVEMBER 2011
5MINUTES
85% 70%
of consumers
felt confident
using our website
(RESULTS FROM USER TESTING MARCH 2012)
takes under
SEO
ON FIRE
#1
ON GOOGLE FOR
KEYWORDS ‘NBN’ AND
‘NBN ROLLOUT’!
Average certification
for our Access Seekers
in the B2B Gateway
2000% increase in traffic on
the day interactive
rollout map launched
The NBN Co Intranet
was launched in only
6 WEEKS!
New Developments
B2B Forum established
MARCH 2011
25 Access Seekers
meet on a weekly basis in our
B2B Forum to collaborate
solution and
gateway vendors
application form
was launched in
November 2011
COMPLETION RATE
NBN Co’s B2B Sandpit
fosters industry innovation
current external
subscribers
Each month there are more than...
25,000
250,000
35,000
critical business
records created
page views
reports generated
for system users
1 2 3 4 5 6 7
1 2 3 4 5 6 7
Our CRM solution
was deployed in just
49%
64%
MARCH APRIL
Service Portal
for Access Seekers
Website and
Online Forms IB2B CRM Dev Ops
days
7
IT TAKES JUST
Built a world
class DEV/OPS
practice
Migrated all POS
platforms into
NBN Co data centre
in November 2011
ABLE TO DEPLOY
SERVICE PORTAL CODE IN
LESS THAN
currently using it to develop NBN
offerings for our Access Seekers
We are an Industry
Leader
2months
Enabled
ONE-CLICK
DEPLOYMENT
...this is compared to industry
standards of 6–9 months
POS Achievements
POS team
leading
Continuous
Delivery effort
across the
Enterprise