Economic development performance measures can be your super power. Here's my presentation to the Ontario East Municipal Conference on best practices in economic development performance measurement.
6. Today’s mission
Definition
The case for performance
measures
Choosing the appropriate
measures
Reporting methods
Best practices
6
Photo: http://www.metv.com/
7. Performance Measurement Defined
The process of collecting,
analyzing and reporting
information regarding the
performance of an individual, or
organization
7
Source: startupstockphotos.com
9. Economic
Development Goal
’To put a region on a path to higher growth by
improving the productivity of firms and people in
ways that leads to better incomes and living
standards for all’ - Brookings Institution
Performance measures should assess movement
towards the region’s goals
9
Source: startupstockphotos.com
10. Why People Don’t Measure
Takes time
Difficult to measure
Difficult to attribute outcomes
Reluctance to share results –
particularly in times of
economic transition
10
12. Economic development activity
includes many intangibles
Agreeing on appropriate measures
Misunderstanding of the economic development
function
Failing to measure
Failing to report
ED Performance
Measurement Challenges
12
Photo: goodnet.org
13. The Strategic Planning Process
13
Situation
Analysis
Stakeholder
Consultation
Strategy
Development
Action &
Implementation
14. The Strategic Planning Process 14
Situation
Analysis
Stakeholder
Consultation
Strategy
Development
Action &
Implementation
Performance
Measurement
15. Part of the strategic planning process
Improve capability to achieve
organization vision
Monitor strategy execution
Supports evidence based decision
making
Build common understanding of the
processes, terminologies and
expectations of ED strategy
15
Source: forbes.com What gets measured gets done or does it?
16. Assess the effectiveness of your
organization
vs previous years/ other regions
Ensure accountability and transparency
for community, Council
Buy in from stakeholders
community, government, funding programs, sponsorship
Support for budget, human resource
requests
16
Source: forbes.com What gets measured gets done or does it?
Part of the strategic planning process
17. OMAFRA’s 4 Steps to effective
performance measurement
Assess Establish/ revisit
economic development strategy
Build consensus
Create Link inputs, actions, outputs & outcomes
Develop performance measurement framework
Source: Performance Measurement for Economic Development, OMAFRA
17
C
B
A
D
19. 4 areas to measure
Internal
Ex. Staff size, budget
Relationship Management
Ex. Website visits, client files
ED outcomes
Ex. Jobs created, investment announced
Community
Ex. Population, education level,
household income
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Noun Project: shashank Shin, Alex Kwa, Arthur Shlain, artworkbean
20. Types of Measures
Quantitative
Percent change, dollar amount or other value
% satisfaction; % completed or attended;
number of new developments, business visits
Qualitative
Subjective evidence, anecdotes from local
businesses, testimonies, comments from
surveys interviews focus groups, case studies
Primary
collected by economic development office
(BR&E & others)
Secondary
Provided by a third party (Stats Can &
others)
20
Source: British Columbia Performance Measurement Tooklkit
21. Measuring what matters
21
Inputs Actions Outputs Outcomes
Resources
What we invest
What we do What we
provide
What
objectives we
achieve
Human,
financial,
organizational &
community
assets
Specific actions
to achieve the
economic
development
goals
Results of the
actions, ie.
workshop
participants,
clients
Impacts on
economy & local
population ie.
expanded tax
base,
employment
22. Measuring what matters
22
Inputs Actions Outputs Outcomes
Money Tourism
Promotion
Inquiries Job Growth
Staff/ volunteers Business
Recruitment
Project Files
Opened
Capital
Investment
Facilities Retention &
Expansion
Corporate Calls Assessment
Equipment/
supplies
Small Business
Advisory
Clients Served Business Start-
ups
23. British Columbia Performance
Measures Toolkit
General business
Business attraction,
creation, retention
Demographics
Development/ investment
Engagement/ relationships
Housing/ real estate
Labour market
Outputs
Quality of Life
Plan Implementation
Taxes
Technology & Innovation
Tourism
Transportation
23
http://www2.gov.bc.ca/
210 Measures
24. Commonly used measures 24
Source: EDAC Development of Performance Measurement Systems for Local and Regional Economic Development Organizations, 2011
48
49
51
53
59
60
61
61
67
73
Funding granted
Unemployment rate
Building permits institutional
Building permits commerical
New business investment
Inquiries received
Jobs created FT
Workforce
Population
New businesses opened
%
26. 5 traps of performance
measurement - HBR
Measuring against yourself
Looking backward
Putting your faith in numbers
Gaming the metrics
Sticking to the numbers too
long
28
https://hbr.org/2009/10/the-five-traps-of-performance-measurement
Photo: http://eyerayofthebeholder.blogspot.ca/
27. Assessing your performance
measures
Direct evidence of your goal
Deliberately defined: how
calculated, how interpreted
Consistently implemented
Allow for ‘natural variability’
Correlate with other evidence
29
https://www.staceybarr.com/measure-up/how-to-know-if-you-have-the-right-kpi/
Sorce: www.bigglee.blogspot.ca
28. Selecting Your
Performance Measures
30
Source: Measuring Up! Performance Measurement for Economic Development, A Guidebook for Economic Development Practitioners,
Ontario Ministry of Agriculture, Food and Rural Affairs, p 17
(potential)
Review
(Not Recommended)
Drop
(potential)
Review
(Recommended)
Keep
critical
important
Nice to have
Not very useful
Not at all useful
Importance
impossible
Difficult
Somework
butfeasible
Simple
Alreadydoing
Work to measure, monitor & report
37. Examples: Adelaide, South Australia
www.economic.priorities.sa.gov.au/priorities/adelaide_-_heart_of_the_vibrant_state/progress_against_objectives
39
40. 10 Best Practice Tips
1. Align performance measures
with strategic plan
2. Define performance measure
3. Get agreement on measures
4. Establish data source and
frequency of measurement
5. Measure/ report over time
42
41. 10 Best Practice Tips
6. Start small
7. Assign performance
measurement task
8. Determine communication
method
9. Tell your story
10.Revisit measures to confirm
their usefulness
43
42. Resources
Performance Measurement Toolkit for
Local Economic Development
Province of British Columbia
www2.gov.bc.ca
Measuring Up!
Ontario Ministry of Agriculture Food
and Rural Affairs
www.omafra.gov.on.ca
Making it Count: Metrics for High Performing EDOs
International Economic Developers Council
www.iedconline.org
Development of Performance Measurement Systems for
Local and Regional Economic Development Organizations
Economic Developers Association of Canada
www.edac.ca
44
Photo: http://www.businessnewsdaily.com/
43. Thank you
Aileen Murray Ec.D. (F)
Mellor Murray Consulting
mellormurray@gmail.com
www.mellormurray.ca
519-784-7944
mellormurray
Editor's Notes
The West Lincoln Economic Development Plan development process began in September 2015
Situation Analysis
economic analysis,
business profile,
environmental scan,
planning review
Stakeholder Consultation
Focus Group consultation
Stakeholder interviews
Community Survey
Strategy Development
Strengths, Weaknesses, Opportunities and Threats analysis
Strategic Priorities
Goals
Action & Implementation
Action Plan
Implementation Plan (timing, budget, lead)
Performance Measures
Inputs: Human, financial, organizational and community resources the economic development plan needs to work.
Actions: Specific activities undertaken using the inputs to further the economic development plan. For example, the development of a website, social media strategy and marketing collateral.
Outputs: Measures the results of actions. For example, number of participants at workshops, number of active investment files.
Outcomes: Broader, longer term impacts on the economy and local population arising from the successful implementation of the economic development plan. For example, more investment, expanded tax base, employment
Inputs: Human, financial, organizational and community resources the economic development plan needs to work.
Actions: Specific activities undertaken using the inputs to further the economic development plan. For example, the development of a website, social media strategy and marketing collateral.
Outputs: Measures the results of actions. For example, number of participants at workshops, number of active investment files.
Outcomes: Broader, longer term impacts on the economy and local population arising from the successful implementation of the economic development plan. For example, more investment, expanded tax base, employment
# of client files, by sector, building permit values, social media reach, BR& E activities, business costs, funding applications, funding dollars accessed for clients, conferences & meetings attended, startups, # of seminars and workshops. Anecdotal accounts of new projects, partnerships, events and marketing programming
Economic Growth Plan: People, Economy, Quality of Place, Sustainability
Economy included GDP, key industries, consumer markets, construction, transportation infrastructure and business confidence
Downtown vacancy rates, impressions of downtown survey, physical improvements, expanded product lines, expanded square footage, jobs created, program/ workshop participation, website and social media, before and after photographs, mainstreet newsletter, economic development e- newsletter and presentations to Council
Weekly earnings, population, migration, employment, housing prices, housing starts, GDP, office vacancy rates, business turnover, business size, building permit values
Quarterly activity reports, Labour market indicators: population, labour force size, unemployment, facilitated business expansion, new jobs, priority files, business startups, building permits, business resource sessions, R&E files
Quarterly activity reports, Labour market indicators: population, labour force size, unemployment, facilitated business expansion, new jobs, priority files, business startups, building permits, business resource sessions, R&E files