Mary Ann Llavanes has over 15 years of experience in customer service, collections, marketing, and training roles in the BPO industry. She held positions such as Admin Assistant, Account Officer, Collection Analyst, Marketing Assistant, and Trainer. She has a Bachelor's degree in Physical Therapy. Her skills include conducting interviews, facilitating training programs, and being proficient in Microsoft Office applications. She is seeking a position in a company with high standards that will allow her to utilize her skills and continue developing professionally.

1. Mary Ann Llavanes
Address:2 Brgy. 37 Bitano Legazpi
Telephone No: 09196203252/09053514803
E-mail:mcllavanes88@yahoo.com
Summary Qualification
I worked as an Admin Assistant,Account Officer, Collection Analyst, MarketingAsst and Office Staff .I joined the
BPO Industry from 2003 to 2013. I started as a Call center Agent and promoted as a Verifier, Sales Coach and
AssistantTeam Manager. I handled both inbound and outbound Accounts until I joined The TrainingDepartment
as a Sr. Specialist/Trainer/Recruitment Asst. attended some trainingand seminar that helped me develop self-
discipline,good work habits,and people relationship.
OBJECTIVE
To work in a company that practices high workingstandards and shows real concern for its personnel. In such a
company, I wish to be ableto utilizemy skillsand knowledge to the fullestand develop them as well while
contributingto the success of my employer.
EDUCATION
1990 –1996 AMEC BCCM ( BICOL COLLEGE OF MEDICINE)
Albay, Legaspi City
Degree: Bachelor of Sciencein Physical Therapy
1986 – 1990 St. Agnes Academy
Albay, Legaspi City
PROFESSIONAL EXPERIENCE
July 20, 2014 to Jan. 22,2015 korean-English tutorial jen choh
Olbes st. Daraga albay
English Teacher/Trainer
Created modules and materials to be used for teaching and coaching.
Sept. 5, 2011 to October 1, 2013 Sutherland Global Services Inc.
Legazpi Port Embarcadero Legazpi City
Trainer / RecruitmentAsst.
 Interviewed applicantsfor trainingand Facilitated New Hireand recurrent classroom trainingprograms,created
courseobjectives and trainingmodules for different accounts.Responsiblefor effectively administering

2. assessments for all courseparticipants and ensuringalignmentwith both internal and external clientupdates.
Create modules and materials to be used for training and coaching.
October 19,2004 to January 29,2007 Sitel Corporation
25/F Cybermall Cyber 1 Bldg.
Eastwood Libis Quezonj City
Tel. No. 688-2400
Customer Service Representative- Outbound
April 5,2004 to Oct.15,2004 Digitel/Suncellular
E. Rodriguez Ave. Libis Quezon City
Tel. No. 395-0038
Collection Analyst
January 15 to March 15 Globe Telecommunications
Globe Telecoms Plaza 3/F Pioneer St. MandaluyongCity
Specialist
May 20 2003 to Oct. 1, 2003 Ambergris Solutions Inc./Telus
31/F Discovery Centre ADB Ave. Ortigas Center PasigCity
Tel. No. 6389440 (NightShift)
Customer Service Interaction Associate
Aug. 2002 May 19,2003 Air Relay Corporation
18th Floor IBM Plaza Bldg.,Eastwood City
E. Rodriguez Jr. Ave. Libis Quezon City
Tel. No.: 439-4924 (Day shift/Night shift)
Tele Sales Representative/Sales Verifier/Coach/Team Leader
Nov. 2000 to March 15, 2002 Millennium Holdings Incorporation
Centerpoint Building
Julia Vargas Avenue corner garnet Road
Ortigas Center , PasigCity
Tel. No.: 914-1000
Admin Assistant
Jan. 2000 to Nov. 2000 MAILINK Telecommunications Company
Centerpoint Building
Julia Vargas Avenue corner garnet Road
Ortigas Center , PasigCity
Tel. No.: 914-1000
Marketing Staff
July 1999 to Jan. 2000 MAILINK Telecommunications Company
Centerpoint Bldg.
Office Staff/ Customer Service Officer
SPECIAL SKILLS
Knowledge in conductinginitial interview,facilitatetraining/run classes for specific accounts
through Power point presentation and proficientin Windows Navigation,MS Office,Word and Excel. Fastlearner
and Able to perform effectively under pressure.Dialectspoken tagalogand bicol and fluent in English language.

3. PERSONAL INFORMATION
I was born on the 17th of July 1972 in the provinceof Albay. I am reliable,hardworkingdetermined, patient,
flexible,team player and trustworthy person, very much willingto learn and accept challenge.Given a chance to
work in your prestigious company,I’ll provemyself worth.
REFERENCES
Availableupon request