A Village of P's and C's, Digital Content Strategies Conference Keynote

•

6 likes•2,658 views

Margot Bloomstein

Tired? Frustrated? Intimidated by content? Welcome, friend. You’re in the right place. Your content takes a village, and the evolution of modern content strategy comes with just that: an unmistakable, inescapable culture of community. We share, collaborate, and socialize our work. That’s a practice you can bring home to address the people, process, and politics unique to your own corporate culture. At the same time, those topics are key to infusing content marketing efforts with the laser focus of content strategy. Addressing your content as a business asset? Content strategy makes it happen. We’ll discuss how you can harness the power of community to make your content marketing efforts more focused and successful than ever before. Presented at the Digital Content Strategies Conference 2013, San Diego; #DCSC13 March 13, 2013.

#DCSC13 | @mbloomstein 1
© 2013© 2012
A VILLAGE OF P’s AND C’s
Margot Bloomstein
Digital Content Strategies
Conference 031313
@mbloomstein #DCSC13

#DCSC13 | @mbloomstein 2
© 2013

#DCSC13 | @mbloomstein 3
© 2013

#DCSC13 | @mbloomstein 4
© 2013This is community.

#DCSC13 | @mbloomstein 5
© 2013
What is content strategy?
Planning for the creation, aggregation,
delivery, and governance of useful,
usable, and appropriate content in an
experience.

This takes a village…
to mind the P’s and C’s.

Political

Political
People

Political
People
Process

#DCSC13 | @mbloomstein 10
© 2013
Sustainable content is content you can
create—and maintain—without going
broke, without lowering quality in ways
that make the content suck, and without
working employees into nervous
breakdowns.
Erin Kissane,
The Elements of Content Strategy

Collaboration

Collaboration
Community

Collaboration
Community
Culture

#DCSC13 | @mbloomstein 14
© 2013
Web 1.0
brochureware
blah blah blah.

#DCSC13 | @mbloomstein 15
© 2013
Web 2.0 =
conversation.
Conversation
demands
strategy.

#DCSC13 | @mbloomstein 17
© 2013

#DCSC13 | @mbloomstein 18
© 2013

#DCSC13 | @mbloomstein 19
© 2013
Thank you!
Margot Bloomstein
@mbloomstein
margot@appropriateinc.com
slideshare.net/mbloomstein
http://amzn.to/CSatWork
All other images © Margot Bloomstein unless otherwise noted.

More Related Content

Similar to A Village of P's and C's, Digital Content Strategies Conference Keynote

Trying to manage scope creep? What about seagulling stakeholders? And what content matters most, anyhow? These questions and other challenges drive content strategy. If you’re a designer planning for content or a developer tailoring the CMS to specific content types, they’re your challenges, too. If you need to empower a team, wrangle a client, and rally everyone around a common vocabulary for your primary navigation, forget your title. It’s time to embrace content strategy, starting with the message architecture. Brand-driven content strategy complements user-centered design, and this workshop will help you get up to speed on the philosophy, questions, tools, and exercises to implement it. We’ll conduct a hands-on exercise to prioritize communication goals and develop a message architecture—ideal whether you design for the web, mobile apps, social media, or offline experiences. Then use this foundation to learn about a qualitative and quantitative content audit, content types, and editorial style guidelines. We’ll discuss the content opportunities a gap analysis reveals when we use the message architecture as a metric of quality. You’ll leave with the savvy and experience to bring brand-driven content strategy techniques and thinking into your own work. What you can expect: Learn how—and why—to establish a hierarchy of communication goals in a message architecture with a hands-on exercise Discuss the right questions to ask—and how to ask them—to minimize distracting, off-brand features, like the blog no one has time to update Use a content audit to evaluate content against the message architecture Gain additional tools to keep your projects on track, on time, and on budget Presented as a workshop at WebVisions NYC, April 7, 2016, at WebVisions in New York.

Establishing a Brand-driven Message Architecture WebVisions NYC

Margot Bloomstein

Closing the Policy/Delivery Gap (with Design)

Closing the Policy/Delivery Gap (with Design)

Closing the Policy/Delivery Gap (with Design)

Online experiences can be fast, easy, and orderly—and sometimes, that’s all wrong for both users and brands. Not all websites need to be efficient to be effective. Some of the most memorable and profitable web experiences help users slow down, engage in discovery, and learn by doing. Brands like IKEA use “slow content strategy” to encourage discovery and create a new level of brand engagement. Other companies such as outdoor specialist Patagonia and investment bank Fidelity use content types and editorial styles to help customers focus. Content strategist and author Margot Bloomstein explains how such a slow content strategy can pack a target audience for the brand and thus propel customer engagement to new heights. Presented at Congres Content Marketing & Webredactie, #congresCM on November 20, 2014 in Utrecht, the Netherlands.

Content strategy for deliberate discovery at CongresCM

Content strategy for deliberate discovery at CongresCM

Content strategy for deliberate discovery at CongresCM

Margot Bloomstein

Before you can determine content types and prioritize channels, consider the roots of communication--and education. Start at home. Start in Delphi, in ancient Greece. You'll find instructions key to learning, communication, and brand-driven content strategy: know thyself. What does that mean in higher ed? Consider your communication goals and hierarchy of brand attributes. We'll discuss how they drive style and tone, content types, and the look and feel of your content—and how a message architecture helps ensure your audit is more meaningful and content is more consistent. Presented at Confab Higher Ed, #ConfabEDU, November 12, 2013, in Atlanta.

Know thyself: Your school's message-driven content strategy

Know thyself: Your school's message-driven content strategy

Know thyself: Your school's message-driven content strategy

Margot Bloomstein

Ashley Friedlein, EConsultancy - DMX Dublin 2016

Ashley Friedlein, EConsultancy - DMX Dublin 2016

Ashley Friedlein, EConsultancy - DMX Dublin 2016

Trying to manage scope, stakeholders, and shifting priorities? Need to determine a consistent voice among multiple authors? Content strategy can help. Amid constrained resources, competing priorities, and a contributory culture, content strategy can help us focus and do less—but do what really matters. Margot will discuss how to empower communicators and rally everyone around a common vocabulary for use in print, traditional web communication, and social media. Presented at Converge 2015, #Converge2015, October 22, 2015 in New Orleans.

Jumpstarting content strategy with a message architecture at Converge2015

Jumpstarting content strategy with a message architecture at Converge2015

Jumpstarting content strategy with a message architecture at Converge2015

Margot Bloomstein

Arm yourself with personas, research, and KPIs. Look out at data you’re chasing. Then look in. What do you see? We spawn sites, create content, and chase new platforms without always knowing why. To keep up with competitors? To keep up with users? We know them better than we know ourselves, then burn resources racing toward questionable destinations and burn out in the process. That’s where content strategy can help. We’ll discuss forging a path from where you are and who you are. Learn how to allot constrained resources and engage your audience. Eager to reach them? To know them, first know yourself. Presented as keynote at Now What 2015, #NowWhat15, April 30, 2015, in Sioux Falls SD.

Knowing Yourself Amid Constraints by Margot Bloomstein (Now What? Conference ...

Knowing Yourself Amid Constraints by Margot Bloomstein (Now What? Conference ...

Knowing Yourself Amid Constraints by Margot Bloomstein (Now What? Conference ...

Blend Interactive

Arm yourself with personas, research, and KPIs. Look out at data you’re chasing. Then look in. What do you see? We spawn sites, create content, and chase new platforms without always knowing why. To keep up with competitors? To keep up with users? We know them better than we know ourselves, then burn resources racing toward questionable destinations and burn out in the process. That’s where content strategy can help. We’ll discuss forging a path from where you are and who you are. Learn how to allot constrained resources and engage your audience. Eager to reach them? To know them, first know yourself. Presented as keynote at Now What 2015, #NowWhat15, April 30, 2015, in Sioux Falls SD.

Knowing Yourself Amid Constraints NowWhat15

Knowing Yourself Amid Constraints NowWhat15

Knowing Yourself Amid Constraints NowWhat15

Margot Bloomstein

Online experiences can be fast, efficient, easy and orderly, which sounds like a good thing, right? Surprisingly, sometimes, that’s a recipe for disaster. We click confirm too soon, confuse important details, or miss a key feature in a product description. Efficient isn’t always effective. Not all experiences need to be fast to be functional. In fact, some of the most memorable and profitable engagements are slow and messy—and that’s just right. Content strategy can identify and support opportunities to control the pace of user experience. We’ll discuss three key features that differentiate slow experiences and uncover the fundamental ways they help users. Presented at MIMA Summit 2013, October 15, 2013, #MIMASummit, in Minneapolis.

Content Strategy for Slow Experiences MIMA Summit 2013

Content Strategy for Slow Experiences MIMA Summit 2013

Content Strategy for Slow Experiences MIMA Summit 2013

Margot Bloomstein

Global Digital Trends for 2015 and UNICEF’s Digital Strategy presented at Dialogkonferansen 2014, Strømstad Sweden @JimRosenberg Other modern technologies at age 20; imagine how far we’ll go with the consumer-facing internet. Social media is your embassy; a good website is your home country. Steady, consistent content is essential to engagement. Owned content > Facebook’s algorithms. The big picture is comprised of many, many details. The perfect tweet or flawless video takes time, effort, and money. People are your greatest asset – your own colleagues, as well as the people you serve. “People want to be a part of something bigger than themselves.” #H2H by @BryanKramer If your clients sense you’re open and engaged, they’ll be that way, too. Same goes for your staff. Principles for Digital Strategy at UNICEF Digital enables transparency and accountability. To the online audience, we are one UNICEF with many facets. We work in a multilingual world. Our content and engagement must reflect that. Content and engagement efforts should include people with low- or no- internet connectivity. All products and services should be mobile-first and multiplatform. Our product approach is agile. Open standards are at the heart of what we do. We’ll measure and test our efforts, using data to inform content and engagement choices. Conversations > Campaigns. Global frame, local action. Take a global message that national markets/teams can adapt. Messages and calls to action should be easily tailored and localized by language, country. Have one integrated editorial calendar. Media, marketing, web, social, offline, visuals. Team: balance all-rounders with deep expertise. Do fewer things better. Find the storyteller in the elevator.

UNICEF Digital Strategy | Mobile Social Trends for 2015

UNICEF Digital Strategy | Mobile Social Trends for 2015

UNICEF Digital Strategy | Mobile Social Trends for 2015

After a day of talking social media, regulations, and innovative marketing, you’ll be well on your way to smarter content marketing–right? Not so fast. With all the data you have on your target audience, it’s easy to personalize your story for users, their context, their conditions–and all that can be downright creepy. Content strategist Margot Bloomstein, author of Content Strategy at Work, will share how you can connect without throwing off your users. We’ll discuss how content strategy can unite your efforts, ensure you build a cohesive brand, and maintain an appropriate voice across channels, authors, and “the fine print.” Presented at Content Marketing World Health Summit 2012, Cleveland; #CMWorld, November 7, 2012.

Content Strategy: Your Key to Connection Without Creepiness

Content Strategy: Your Key to Connection Without Creepiness

Content Strategy: Your Key to Connection Without Creepiness

Margot Bloomstein

High-performing organizations make employee communications a priority. They know an engaged workforce makes for a more successful organization, but is it time to rethink what employee communications can be in the digital era? Many organizations have found that traditional methods of employee communications, such as email and intranet, are now proving ineffective. Their employees feel disconnected from the company’s story and don’t have the ability to be brand advocates. What if your employees could see all the latest company information in one place, on mobile, with a click-to-share social capability? Not only would your employees be informed, but they would help share your company’s brand through peer-to-peer social. This is what the new employee communications looks like in the digital age. Key Learnings: - Why traditional forms of employee communications are proving ineffective today - Real-world examples of how innovative companies are changing their employee comms strategies - How to ensure that your employees stay informed on company news - How to incorporate social and mobile into your employee communications strategy

Rethink Employee Communications: Adapting to the Digital Age

Rethink Employee Communications: Adapting to the Digital Age

Rethink Employee Communications: Adapting to the Digital Age

Online experiences can be fast, efficient, easy, orderly—and sometimes, that's a recipe for disaster. We click confirm too soon, confuse important details, or miss a key feature in a product description. Efficient isn't always effective. Not all experiences need to be fast to be functional. In fact, some of the most memorable and profitable engagements are slow and messy... and that’s just right. Entropy drives discovery, but it requires careful planning in the form of content strategy. Content strategy can identify and support these outliers of user experience. We'll discuss cutting edge examples from storytelling, gaming, and the brick-and-mortar world to pinpoint new tactics in content strategy that you can apply to aid learning, retention, and user satisfaction. Help your audience soak up the journey or just engage with more certainty; content strategy can help you control the pace. Presented at SXSW 2013, Austin; #SXSW #slowCS March 11, 2013.

Whoa Nellie! Content Strategy for Slow Experiences

Whoa Nellie! Content Strategy for Slow Experiences

Whoa Nellie! Content Strategy for Slow Experiences

Margot Bloomstein

After two decades of digital, trust in digital is broken. The centralisation of the Web within silos, walled gardens and controlling parties has ended up defying the spirit of the original web. On top of this numerous data scandals, hacking and online fraud has pushed customer trust to new lows. To share his ideas on how brands can try to earn user trust back, our CEO & Founder Danny Bluestone is heading to SXSW in March 2019. These slides are a summary of his keynote.

Fixing user experience (UX) through trust - SXSW keynote

Fixing user experience (UX) through trust - SXSW keynote

Fixing user experience (UX) through trust - SXSW keynote

Online experiences can be fast, efficient, easy, orderly—and sometimes, that’s all wrong! Users click confirm too soon, miss important details, or don’t find content that aids conversion. In short, efficient isn’t always effective. Not all experiences need to be fast to be functional. In fact, some of the most memorable and profitable web engagements employ “slow content strategy,” content speed bumps, and surprising content types that aid interaction. We’ll examine examples of content strategy in action that demonstrates how to identify and control the pace of user experience, adding value for both our users and the businesses that engage them. Presented at Phoenix Content Strategy, April 29, 2014. #slowcs at #PHXCS

Content Strategy for Slow Experiences at Phoenix CS

Content Strategy for Slow Experiences at Phoenix CS

Content Strategy for Slow Experiences at Phoenix CS

Margot Bloomstein

This Sketchnote Guide has sketchnotes of all the talks presented at Adaptive Path's Service Experience Conference 2013. The design of services, products and experiences that bridge channels and touchpoints is complex and fascinating. In these talks, experts in the field (Jamin Hegeman, Diane Magers, Dave Gray, Kerry Bodine, Peter Merholtz and more!) share their insights, learnings and leanings. It's an awesome conference. You should go.

Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in S...

Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in S...

Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in S...

A Blank Sheet for Orgnaisational Structure in a Digital, Consumer Centric Wor...

A Blank Sheet for Orgnaisational Structure in a Digital, Consumer Centric Wor...

A Blank Sheet for Orgnaisational Structure in a Digital, Consumer Centric Wor...

MarTech Conference

A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World

A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World

A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World

Ashley Friedlein

Facing feature creep and disagreements among stakeholders? Does your CMO prize modernity and innovation, while the CEO insists on passive voice… but can’t wait to start blogging? Sounds like you need to get a grip on content, the people who make it—and the brand they want to establish. Brand-driven content strategy can complement your user-centered design techniques, and this workshop will help you get up to speed on the philosophy, questions, tools, and exercises to implement it. You’ll gain practical, hands-on experience by taking sample organisations through a website redesign engagement. First, we’ll conduct a hands-on exercise to prioritise communication goals and develop a message architecture—ideal whether you’re designing for the web, a mobile app, social media, or an offline experience. Discover how a brand attributes cardsort can help you identify potential pitfalls in the engagement and points of disagreement—and then improve organisational alignment around the brand and content. Next you’ll use this foundation to conduct a qualitative and quantitative content audit. We’ll discuss the content opportunities a gap analysis reveals when we use the message architecture as a metric of quality content. You’ll leave with confidence, savvy, and experience to bring brand-driven content strategy techniques and thinking back to your own organisation. - Learn how—and why—to establish a hierarchy of communication goals in a message architecture with a hands-on exercise. - Discuss the right questions to ask—and how to ask them—to minimise distracting, off-brand features, like the blog no one has time to update. - Use a content audit to evaluate content against the message architecture. - Gain additional tools to keep your projects on track, on time, and on budget. - Inform your work with an air-tight approach to better user experiences. Presented as a workshop at CS Forum 2012, Cape Town South Africa; #CSForum12, October 24, 2012.

The Secrets of Brand-Driven Content Strategy (Workshop)

Margot Bloomstein

Fifth Space Does Systems Change, RSD4 Presentation

Fifth Space Does Systems Change, RSD4 Presentation

Fifth Space Does Systems Change, RSD4 Presentation

Similar to A Village of P's and C's, Digital Content Strategies Conference Keynote (20)

Establishing a Brand-driven Message Architecture WebVisions NYC

Closing the Policy/Delivery Gap (with Design)

Closing the Policy/Delivery Gap (with Design)

Closing the Policy/Delivery Gap (with Design)

Content strategy for deliberate discovery at CongresCM

Content strategy for deliberate discovery at CongresCM

Content strategy for deliberate discovery at CongresCM

Know thyself: Your school's message-driven content strategy

Know thyself: Your school's message-driven content strategy

Know thyself: Your school's message-driven content strategy

Ashley Friedlein, EConsultancy - DMX Dublin 2016

Ashley Friedlein, EConsultancy - DMX Dublin 2016

Ashley Friedlein, EConsultancy - DMX Dublin 2016

Jumpstarting content strategy with a message architecture at Converge2015

Jumpstarting content strategy with a message architecture at Converge2015

Jumpstarting content strategy with a message architecture at Converge2015

Knowing Yourself Amid Constraints by Margot Bloomstein (Now What? Conference ...

Knowing Yourself Amid Constraints by Margot Bloomstein (Now What? Conference ...

Knowing Yourself Amid Constraints by Margot Bloomstein (Now What? Conference ...

Knowing Yourself Amid Constraints NowWhat15

Knowing Yourself Amid Constraints NowWhat15

Knowing Yourself Amid Constraints NowWhat15

Content Strategy for Slow Experiences MIMA Summit 2013

Content Strategy for Slow Experiences MIMA Summit 2013

Content Strategy for Slow Experiences MIMA Summit 2013

UNICEF Digital Strategy | Mobile Social Trends for 2015

UNICEF Digital Strategy | Mobile Social Trends for 2015

UNICEF Digital Strategy | Mobile Social Trends for 2015

Content Strategy: Your Key to Connection Without Creepiness

Content Strategy: Your Key to Connection Without Creepiness

Content Strategy: Your Key to Connection Without Creepiness

Rethink Employee Communications: Adapting to the Digital Age

Rethink Employee Communications: Adapting to the Digital Age

Rethink Employee Communications: Adapting to the Digital Age

Whoa Nellie! Content Strategy for Slow Experiences

Whoa Nellie! Content Strategy for Slow Experiences

Whoa Nellie! Content Strategy for Slow Experiences

Fixing user experience (UX) through trust - SXSW keynote

Fixing user experience (UX) through trust - SXSW keynote

Fixing user experience (UX) through trust - SXSW keynote

Content Strategy for Slow Experiences at Phoenix CS

Content Strategy for Slow Experiences at Phoenix CS

Content Strategy for Slow Experiences at Phoenix CS

Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in S...

Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in S...

Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in S...

A Blank Sheet for Orgnaisational Structure in a Digital, Consumer Centric Wor...

A Blank Sheet for Orgnaisational Structure in a Digital, Consumer Centric Wor...

A Blank Sheet for Orgnaisational Structure in a Digital, Consumer Centric Wor...

A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World

A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World

A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World

The Secrets of Brand-Driven Content Strategy (Workshop)

Fifth Space Does Systems Change, RSD4 Presentation

Fifth Space Does Systems Change, RSD4 Presentation

Fifth Space Does Systems Change, RSD4 Presentation

More from Margot Bloomstein

Mass media and our most cynical memes say we live in a post-fact era. Who can we trust—and how do our users invest their trust? Without addressing those challenges, marketing falls flat. Expert opinions are a thing of the past; we favor user reviews from “people like us” whether we’re planning a meal or prioritizing a newsfeed. But as our filter bubbles burst, consumers and citizens alike turn inward for the truth. By designing for empowerment, the smartest organizations meet them there. Empower your audience to earn their trust. Presenting a new strategy for content and design that addresses empowerment, Margot will share examples from retail, publishing, government, and other industries to detail what you can do to meet unprecedented problems in information consumption. Learn how voice, volume, and vulnerability can inform your design and content strategy to earn the trust of your users, build their confidence, and strengthen your brand. Embracing a new strategy, your work can drive something even more important: hope. Delivered as a keynote to OmnichannelX 2020, #OmniXConf, in Amsterdam and virtually by Margot Bloomstein, @mbloomstein. (c) 2020 Margot Bloomstein.

Keynote: Transforming Your Brand Into a Trusted Source at OmnichannelX

Margot Bloomstein

Thursday March 12 • 11am-12pm ET • convert to your time zone here Join the call via this Zoom videoconference link: https://zoom.us/j/120101278 or dial one of the following numbers and log in with meeting ID 120 101 278: +1 646 558 8656 US (New York) / +1 669 900 6833 US (San Jose) / find your local number ________________________________________ Topic We must empower our audiences to earn their trust—not the other way around—and our tactical choices in content and design can fuel empowerment. Margot Bloomstein will walk you through examples from retail, publishing, government, and other industries to detail what you can do to meet unprecedented problems in information consumption. Learn how voice, volume, and vulnerability can inform your design and content strategy to earn the trust of your users. Let’s address the tough questions: How do brands develop rapport when audiences let emotion cloud logic? Is there a place for vulnerability in corporate strategy? And what’s the role of command and control consistency in the creative work of a corporate enterprise? Learn how these questions can drive design choices in organizations of any size and industry—and discover how your choices can empower users and rebuild our very sense of trust across society itself. Presented in a Rosenfeld Media Enterprise Experience webinar March 12, 2020 by Margot Bloomstein.

Fostering Trust in Your Brand and Beyond at Rosenfeld Enterprise Experience

Margot Bloomstein

Mass media and our most cynical memes say we live in a post-fact era. So who can we trust—and how do our users invest their trust? Expert opinions are a thing of the past; we favor user reviews from “people like us” whether we're planning a meal or prioritizing a newsfeed. But as our filter bubbles burst, consumers and citizens alike turn inward for the truth. By designing for empowerment, the smartest organizations meet them there. We must empower our audiences to earn their trust—not the other way around—and our tactical choices in content and design can fuel empowerment. Margot will walk you through examples from retail, publishing, government, and other industries to detail what you can do to meet unprecedented problems in information consumption. Learn how voice, volume, and vulnerability can inform your design and content strategy to earn the trust of your users. We'll ask the tough questions: How do brands develop rapport when audiences let emotion cloud logic? Can you design around cultural predisposition to improve public safety? And how do voice and vulnerability go beyond buzzwords and into broader corporate strategy? Learn how these questions can drive design choices in organizations of any size and industry—and discover how your choices can empower users and rebuild our very sense of trust itself. Presented at An Event Apart San Francisco, #aeasf, on December 9, 2019 by Margot Bloomstein

Designing for Trust in an Uncertain World at An Event Apart San Francisco

Designing for Trust in an Uncertain World at An Event Apart San Francisco

Designing for Trust in an Uncertain World at An Event Apart San Francisco

Margot Bloomstein

To regain their trust, we must empower our users. Expert opinions are a thing of the past; we favor user reviews from “people like us” whether we're planning a meal or prioritizing a newsfeed. But as our filter bubbles burst, consumers and citizens alike turn inward for the truth. By designing for empowerment, the smartest organizations meet them there. In an age of cynicism, we can design for trust: our tactical choices in content and design can fuel empowerment. Examples from the FBI, Mailchimp, NIH, GOV.UK, and America's Test Kitchen demonstrate what you can do to meet unprecedented problems in information consumption. Focusing on voice, volume, and vulnerability can inform your design and content strategy to earn the trust of your users and rebuild our very sense of trust itself. Presented by Margot Bloomstein, @mbloomstein, at An Event Apart Washington DC, #aeadc, on July 29, 2019.

Designing for Trust in an Uncertain World An Event Apart DC

Designing for Trust in an Uncertain World An Event Apart DC

Designing for Trust in an Uncertain World An Event Apart DC

Margot Bloomstein

Mass media and our most cynical memes say that we live in a post-fact era. So who can we trust and how do our users use their trust? Expert opinions are a thing of the past, and we prefer user reviews written by "people like us", whether we select a restaurant or scan a newsfeed. But when the filter bubbles burst, consumers and citizens alike turn back inside to find the truth. Through designs that "empower", the smartest organizations meet them right there. We need to empower and empower our audience to gain their trust, not the other way around, and only through tactical decisions about content and design, empowerment can be initiated. Margot Bloomstein presents examples from a variety of industries and shows in detail how to deal with unexpected problems in the consumption of information. Learn how language, volume, and vulnerabilities can influence your design and content strategy to win the trust of your users. It asks the difficult questions, such as "How can brands build a harmonious bond when the logic of their audience is overshadowed by their emotions? Can one "design around" cultural dispositions to improve public safety? And how do your voice and vulnerability stand out against mere buzz words and penetrate into a broader business strategy? Presented at design monat Graz, #designmonatgraz2019, in Graz Austria in conjunction with FH | Joanneum by Margot Bloomstein, @mbloomstein. (c) 2019 Margot Bloomstein.

Designing for Trust at design monat graz

Designing for Trust at design monat graz

Designing for Trust at design monat graz

Margot Bloomstein

Before we engage users with products, interfaces, and content, we need their trust. Trust is waning today; users disregard traditional sources of expertise and bring skepticism to even innocuous interface copy. Can you blame them? Popular media, politicians, and big-name brands are gaslighting, talking down, and talking too much about themselves. Let’s do better: Exploring examples from insurance, consumer goods, and online education, you’ll see how the right content validates audience beliefs and life experience to move them forward. Margot will go deeper into themes she first brought to Confab last year to unpack tactics of style and tone that use vulnerability to foster trust, educate audiences—and ultimately reinvigorate brands. Discover the key changes in diction (beyond just mirroring your audience’s vocabulary) you can make to invite users in to your brand, as champions rather than consumers. Learn how content that asks questions, exposes process, and loses the polish can build goodwill and engender greater faith from your audience. Gain practical examples of how—and why—to talk about mistakes, challenges, and screwups with your audience while ensuring Legal remains your biggest fan. ‍ Presented at Confab 2019, #confab2019, by Margot Bloomstein on April 25, 2019, in lovely Minneapolis.

Rebuilding Trust: Validate users by starting where they are at Confab 2019

Rebuilding Trust: Validate users by starting where they are at Confab 2019

Rebuilding Trust: Validate users by starting where they are at Confab 2019

Margot Bloomstein

How do you earn the trust of your customers, readers, and fans when facts are out—and what “feels right” wins? Mass media and our most cynical memes say we live in a post-fact era. That idea undermines any marketing that promotes ideas, products, services, or politician… and it tracks with trends in social media: our customers turned away from experts and big brands to let “people like us” influence choices instead. But we’re popping those filter bubbles. Now consumers turn inward for the truth—and by embracing vulnerability and designing for empowerment, the smartest organizations meet them there. Drawing on lessons from America’s Test Kitchen, Crutchfield, GOV.UK, and Volkswagen, discover tactics of content strategy and design to foster trust, build rapport, and increase loyalty by learning to “prototype in public" and lean into vulnerability, using voice to strengthen your base, and determine the right volume for your users' goals.

Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019

Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019

Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019

Margot Bloomstein

Consumers and citizens alike turn inward for the truth. By designing for empowerment, the smartest organisations meet them there. We’ll explore why trust in the old guard has fallen apart - and then examine how today’s smartest companies and institutions rebuild trust by bolstering their customers’ knowledge. We’ll dig into examples from the public and private sector to ask: how do brands develop rapport when audiences let emotion cloud logic? What happens when cultural predisposition affects public safety? And how do voice and vulnerability go beyond buzzwords and into broader corporate strategy? You’ll see how to use tactics of design and content to empower users. The same tactics can work across industries, scale and audience. You’ll uncover a play-by-play approach to educating and empowering consumers and citizens alike - and learn how to operationalise vulnerability through design that rebuilds hope itself. Keynote presented at UX in the City Manchester, #UXCityMCR, on March 14, 2019, in Manchester UK.

Designing for Trust in an Era of Self-Validating Facts: Keynote UX in the Cit...

Designing for Trust in an Era of Self-Validating Facts: Keynote UX in the Cit...

Designing for Trust in an Era of Self-Validating Facts: Keynote UX in the Cit...

Margot Bloomstein

We must empower our audiences to earn their trust—not the other way around—and our tactical choices in content and design can fuel empowerment. Margot will walk you through examples from retail, publishing, government, and other industries to detail what you can do to meet unprecedented problems in information consumption. Learn how voice, volume, and vulnerability can inform your design and content strategy to earn the trust of your users. We'll ask the tough questions: How do brands develop rapport when audiences let emotion cloud logic? Can you design around cultural predisposition to improve public safety? And how do voice and vulnerability go beyond buzzwords and into broader corporate strategy? Learn how these questions can drive design choices in organizations of any size and industry—and discover how your choices can empower users and rebuild our very sense of trust itself. Presented by Margot Bloomstein, @mbloomstein, at An Event Apart Seattle, #aeasea on March 4, 2019.

Designing for Trust in an Uncertain World at An Event Apart Seattle

Designing for Trust in an Uncertain World at An Event Apart Seattle

Designing for Trust in an Uncertain World at An Event Apart Seattle

Margot Bloomstein

Mass media and our most cynical memes say we live in a post-fact era. If that’s the case, who can we trust — and how do we invest our trust? We used to seek experts as arbiters of reality, but then looked to “people like us” whether we were picking a restaurant, planning a vacation, or clicking on a trending news item. But as our filter bubbles burst, consumers and citizens alike began to turn inward for the truth — and by designing for empowerment, the smartest organizations meet them there. In this exploration of some of today’s most engaging brands, content strategist Margot Bloomstein draws on two decades of personal experience building trust into companies, their websites, and their broader messaging. Author of Content Strategy at Work and the forthcoming Trustworthy, she explores why trust in the old guard has fallen apart — and then presents how today’s smartest companies and institutions rebuild trust by building and bolstering the knowledge of their customers. We’ll dig into examples from America’s Test Kitchen, Volkswagen, Crutchfield, GOV.UK, and other organizations of the public and private sector to ask: How do brands develop rapport when audiences let emotion cloud logic? What happens when cultural predisposition affects public safety? And how do voice and vulnerability go beyond buzzwords and into broader corporate strategy? You’ll see how design and content come together to empower users — and how the same tactics can work across industries, scale, and audience. You’ll uncover a play-by-play approach to educating and empowering consumers and citizens alike — and learn how thoughtful design and content can rebuild our sense of trust itself. Presented by Margot Bloomstein at Fluxible 2018, #fluxible2018, on September 23, 2018, in Kitchener-Waterloo, Ontario Canada.

Designing trust in an era of self-validating facts at Fluxible 2018

Designing trust in an era of self-validating facts at Fluxible 2018

Designing trust in an era of self-validating facts at Fluxible 2018

Margot Bloomstein

Fast and efficient may rule the web, but efficient experiences aren’t always effective, for many reasons. Instead, try slowing down your customers to improve learning and advance their journey. Fast-to-publish and quick-to-sell can lead to low lifetime value, shopping cart abandonment, returned merchandise—and understandably unhappy reviews. Attend this session, and learn how to craft appropriately-paced customer experiences that allow the time and space for discovery, customer confidence, and insights that last long after the conversion. The secrets live in how you craft copy and prioritize content types to move customers forward wisely, to enjoy the journey mile after mile. Presented at Content Marketing Conference 2018, #CMC18, in Boston, May 3, 2018

How to Embrace Pace with Content Strategy for Slow Experiences

How to Embrace Pace with Content Strategy for Slow Experiences

How to Embrace Pace with Content Strategy for Slow Experiences

Margot Bloomstein

Online experiences can be fast, efficient, easy, orderly—and sometimes, that's all wrong! Users click to confirm too soon, confuse important details, or miss key features in product descriptions. Efficient isn't always effective. Not all experiences need to be fast to be functional. In fact, some of the most memorable and profitable engagements are slow and messy... and that’s just right. By designing for pace, we can intentionally help users focus on details and gain confidence in their choices. We can also encourage their sense of discovery and help them build stronger memories. Not all experiences need to be slower, but content strategy can help identify and support these outliers of user experience. Look to REI, Target, Fidelity, Patagonia, Disney, and others for lessons you can apply to aid learning, retention, and user satisfaction. Help your audience soak up the journey or just engage with more certainty, all by design. Presented by Margot Bloomstein at Generate 2018, #generateconf, on April 27, 2018, in New York City.

Content Strategy for Slow Experiences at Generate NYC 2018

Content Strategy for Slow Experiences at Generate NYC 2018

Content Strategy for Slow Experiences at Generate NYC 2018

Margot Bloomstein

As we wrangle with the focus of World IA Day, "IA for good," we should start by asking: what does it mean to be good in the context of IA, user experience, content strategy, and design? In this post-fact era, does the truth matter--and does good matter? It does--not in how we shift our loyalties, but in how our users shift their instincts. Inconsistency affects us and destroys trust--in brands, governments, wisdom, and ourselves. The most good IA can do is to empower the impact of our users. Design is a force multiplier and we can fuel that good. Keynote at World IA Day Boston, #WIADBOS, #WIAD18, February 24, 2018, in Cambridge MA.

Empowerment in an era of self-validating facts at World IA Day Boston

Empowerment in an era of self-validating facts at World IA Day Boston

Empowerment in an era of self-validating facts at World IA Day Boston

Margot Bloomstein

Brand-driven content strategy complements user-centered design, and this workshop will help you get up to speed on why and how to implement it. We’ll conduct a hands-on exercise to prioritize communication goals and develop a message architecture—ideal whether you maintain content for the Web, mobile apps, social media, or offline experiences. From there, you’ll learn how to use a message architecture as the metric against which to measure content in a qualitative content audit. Then carry it into governance: We’ll explore the impact of a message architecture on editorial style guidelines and an editorial calendar—and see how that foundation can improve efficiency and client satisfaction throughout your projects. Discover how a brand-attributes card sort can help you identify potential pitfalls and points of disagreement while you improve organizational alignment through entire engagements. Trying to manage scope creep? What about seagulling stakeholders? And what content matters most, anyhow? These questions and other challenges drive content strategy, and the business issues beyond it. What if you need to empower a team, wrangle a client, and rally everyone around a common vocabulary for your primary navigation? No matter your title, it’s time to embrace content strategy, starting with the message architecture. Learn how to establish a hierarchy of communication goals with a hands-on exercise and the right questions to ask along the way to minimize distracting, off-brand features, like the blog no one has time to update. Discover how to bring brand-driven thinking through subsequent activities, like the content audit and content model. Explore the impact of the message architecture on “rubber meets the road” details in style, tone, and diction. Gain additional tools to keep your projects on track, on time, and on budget. Presented as a workshop at Confab Central, #ConfabCentral, in Minneapolis, June 7, 2017.

Brand-Driven Content Strategy: Creating a Message Architecture Workshop at Co...

Margot Bloomstein

Brand-driven content strategy complements user-centred design to use prioritised communication goals to focus new features, content types, and the workflow to create and maintain them. In this workshop, you’ll get up to speed on the philosophy, questions, tools, and exercises to implement brand-driven content strategy. We’ll use BrandSort™ to conduct a hands-on exercise to prioritise communication goals and develop a message architecture—ideal whether you maintain content for the web, mobile apps, social media, offline experiences, or any imagined output of your CMS. Eager for more efficient engagements? You’ll discover how a brand attributes card sort can help you identify potential pitfalls and points of disagreement while you improve organisational alignment. Then we’ll discuss the content opportunities a gap analysis can reveal when we use the message architecture as a metric of quality in a content audit. Join this workshop to build out your content strategy toolkit: Learn how—and why—to establish a hierarchy of communication goals in a message architecture with the hands-on BrandSort exercise. Discuss the right questions to ask—and how to ask them—to minimise distracting, off-brand features, like the blog no one has time to update. Gain additional tools to keep your projects on track, on time, and on budget Presented at UX London in London, #UXLondon, on May 24, 2017.

Driving Your Product's Content Strategy with a Message Architecture at UX Lon...

Driving Your Product's Content Strategy with a Message Architecture at UX Lon...

Driving Your Product's Content Strategy with a Message Architecture at UX Lon...

Margot Bloomstein

The 2016 US presidential election revealed a post-fact culture. Previously, catching someone in a lie could sully their name, derail a campaign, or decimate a brand—ask Gary Hart, Richard Nixon, and former governor and Appalachian Trail enthusiast Mark Sanford. Today, lies matter less… not to brands, but to their audiences. Emotion replaces logic. So how do you develop rapport when your audience tests proof points against their own convictions? Can mass media validate fact if “truthiness” trumps truth? Can you harness opposing perspectives without ceding to false equivalency? Most importantly, we’ll discuss how to empower audiences to embrace the courage of their convictions on your behalf. Presented at SXSW in Austin, #sxsw and #factstalk, on March 14, 2017.

Communicating in an Era of Self-Validating Facts at SXSW

Communicating in an Era of Self-Validating Facts at SXSW

Communicating in an Era of Self-Validating Facts at SXSW

Margot Bloomstein

Long before you target prospective students, they’re forming opinions, narrowing options, and determining costs… without talking to you. They’re hearing other voices—and what those voices say may surprise you. Today, organizations like Peterson’s, Sallie Mae, and College Confidential help students vet schools and determine budgets, conversations previous generations had with guidance counselors and college recruiters. Discover how publishers and financial institutions are earning trust through new choices in content types, calls to action, and partner investments. As higher education draws scrutiny for cost and relevance, it’s time to learn from adjacent industries and reframe the conversation from your own institution. Learn how students gain confidence in their choices as they navigate the application and aid processes. Discover what prospects look for when determining what resources deserve their time, attention, and trust. Uncover how partners can strengthen your brand in the topics students value—especially when they don’t want to hear about those topics from you. Presented at Confab Higher Ed 2016, #ConfabEDU, in Philadelphia November 15, 2016.

Behind Your Back: How Other Industries Talk About Higher Ed at ConfabEDU 2016

Behind Your Back: How Other Industries Talk About Higher Ed at ConfabEDU 2016

Behind Your Back: How Other Industries Talk About Higher Ed at ConfabEDU 2016

Margot Bloomstein

Brand-driven content strategy complements user-centered design, and this workshop will help you get up to speed on the philosophy, questions, tools, and exercises to implement it. We’ll conduct a hands-on exercise to prioritize communication goals and develop a message architecture—ideal whether you maintain content for the Web, mobile apps, social media, or offline experiences. Eager for more efficient engagements? You’ll also discover how a brand-attributes card sort can help you identify potential pitfalls and points of disagreement while you improve organizational alignment. Then use this foundation to conduct a qualitative and quantitative content audit. We’ll discuss the content opportunities a gap analysis can reveal when we use the message architecture as a metric of quality. Trying to manage scope creep? What about seagulling stakeholders? And what content matters most, anyhow? These questions and other challenges drive content strategy, and the business issues beyond it. What if you need to empower a team, wrangle a client, and rally everyone around a common vocabulary for your primary navigation? No matter your title, it’s time to embrace content strategy, starting with the message architecture. Join this workshop to build out your content strategy toolkit: Learn how—and why—to establish a hierarchy of communication goals in a message architecture with a hands-on exercise Discuss the right questions to ask—and how to ask them—to minimize distracting, off-brand features, like the blog no one has time to update Gain additional tools to keep your projects on track, on time, and on budget

Brand-driven Content Strategy: Developing a Message Architecture workshop at ...

Margot Bloomstein

The 2016 US presidential election reveals a post-fact culture. Previously, catching someone in a lie could sully their name, derail a campaign, or decimate a brand--ask Gary Hart, Richard Nixon, and former governor and Appalachian Trail enthusiast Mark Sanford. Today, lies matter less. Not to brands, but to their audiences. Emotion replaces logic. So how do you choose content types to develop rapport when your audience tests proof points against their convictions? Can mass media validate fact if "truthiness" trumps truth? Can you harness opposing perspectives without ceding to false equivalency? Most importantly, we'll discuss how to empower audiences to embrace the courage of their convictions on your behalf. Presented at the online Content Strategy Summit 2016, #CSsummit, August 25, 2016.

Content Strategy for an Era of Self-Validating Facts at CSsummit

Content Strategy for an Era of Self-Validating Facts at CSsummit

Content Strategy for an Era of Self-Validating Facts at CSsummit

Margot Bloomstein

Content strategy both champions and makes possible the idea that "everyone is a publisher." New platforms and approaches to collaboration let us reframe the conversation beyond traditional book publishing. But with challenges to net neutrality and inconsistent network connectivity in the developing world, do we need to limit our definition of "everyone" to just the white and wealthy world and the more cutting-edge businesses it spawns? Maybe that's the case today, but today is the mirror of realism. The future is the undefined outcome of optimism—and we have many reasons to be optimistic. Looking at emerging examples from modern business culture, Silicon Valley investment strategies, and communication trends beyond the United States, Margot Bloomstein will map out challenges and opportunities for publishing in the coming decades. The author of Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Project, Bloomstein will explore how content strategy will work in the future to aid the changing face of publishing. Who will practice it? Will power align with technology, quality, perspective, or a combination of all three? And how will we define "publishing," anyhow? Presented at Content Strategy Summit, #CSSummit, online, on September 22, 2015

Expanding our expectations of "everyone" at Content Strategy Summit 2015

Expanding our expectations of "everyone" at Content Strategy Summit 2015

Expanding our expectations of "everyone" at Content Strategy Summit 2015

Margot Bloomstein

More from Margot Bloomstein (20)

Keynote: Transforming Your Brand Into a Trusted Source at OmnichannelX

Fostering Trust in Your Brand and Beyond at Rosenfeld Enterprise Experience

Designing for Trust in an Uncertain World at An Event Apart San Francisco

Designing for Trust in an Uncertain World at An Event Apart San Francisco

Designing for Trust in an Uncertain World at An Event Apart San Francisco

Designing for Trust in an Uncertain World An Event Apart DC

Designing for Trust in an Uncertain World An Event Apart DC

Designing for Trust in an Uncertain World An Event Apart DC

Designing for Trust at design monat graz

Designing for Trust at design monat graz

Designing for Trust at design monat graz

Rebuilding Trust: Validate users by starting where they are at Confab 2019

Rebuilding Trust: Validate users by starting where they are at Confab 2019

Rebuilding Trust: Validate users by starting where they are at Confab 2019

Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019

Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019

Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019

Designing for Trust in an Era of Self-Validating Facts: Keynote UX in the Cit...

Designing for Trust in an Era of Self-Validating Facts: Keynote UX in the Cit...

Designing for Trust in an Era of Self-Validating Facts: Keynote UX in the Cit...

Designing for Trust in an Uncertain World at An Event Apart Seattle

Designing for Trust in an Uncertain World at An Event Apart Seattle

Designing for Trust in an Uncertain World at An Event Apart Seattle

Designing trust in an era of self-validating facts at Fluxible 2018

Designing trust in an era of self-validating facts at Fluxible 2018

Designing trust in an era of self-validating facts at Fluxible 2018

How to Embrace Pace with Content Strategy for Slow Experiences

How to Embrace Pace with Content Strategy for Slow Experiences

How to Embrace Pace with Content Strategy for Slow Experiences

Content Strategy for Slow Experiences at Generate NYC 2018

Content Strategy for Slow Experiences at Generate NYC 2018

Content Strategy for Slow Experiences at Generate NYC 2018

Empowerment in an era of self-validating facts at World IA Day Boston

Empowerment in an era of self-validating facts at World IA Day Boston

Empowerment in an era of self-validating facts at World IA Day Boston

Brand-Driven Content Strategy: Creating a Message Architecture Workshop at Co...

Driving Your Product's Content Strategy with a Message Architecture at UX Lon...

Driving Your Product's Content Strategy with a Message Architecture at UX Lon...

Driving Your Product's Content Strategy with a Message Architecture at UX Lon...

Communicating in an Era of Self-Validating Facts at SXSW

Communicating in an Era of Self-Validating Facts at SXSW

Communicating in an Era of Self-Validating Facts at SXSW

Behind Your Back: How Other Industries Talk About Higher Ed at ConfabEDU 2016

Behind Your Back: How Other Industries Talk About Higher Ed at ConfabEDU 2016

Behind Your Back: How Other Industries Talk About Higher Ed at ConfabEDU 2016

Brand-driven Content Strategy: Developing a Message Architecture workshop at ...

Content Strategy for an Era of Self-Validating Facts at CSsummit

Content Strategy for an Era of Self-Validating Facts at CSsummit

Content Strategy for an Era of Self-Validating Facts at CSsummit

Expanding our expectations of "everyone" at Content Strategy Summit 2015

Expanding our expectations of "everyone" at Content Strategy Summit 2015

Expanding our expectations of "everyone" at Content Strategy Summit 2015

Recently uploaded

Just Call Vip call girls Kasganj Escorts ☎️8617370543 Two shot with one girl (Kasganj) Hire 💕 8617370543 Kasganj Call Girls Service Call Girls Agency Best Adorable Escort in Kasganj Call Girl. If You Are Looking For Independent Kasganj Call Girl Escort Service In Your Area, We Provide Best Service 24*7 with ... Kasganj Hot Girl Waiting For You Kisses. I'm a wild panther girl in Kasganj that enjoys having a good time! Give me a call, and we can have amazing times together ... Call ☎️8617370543 Etawah escorts, female models, vip escort, independent escorts and call girls services with real photos in Kasganj. EXCITING OPTIONS AVAILABLE AT OUR INDEPENDENT ESCORTS Candlelight dinner Evening date Night clubs or parties Hotels or your flats Business trip Business party Stripping party Flexibility Choices and options Lists of many beauty fantasies Turn your dream into reality Perfect companionship Cheap and convenient In-call and Out-call services And many more. Visit The Website : https://www.nityasalvi.com/

Just Call Vip call girls Kasganj Escorts ☎️8617370543 Two shot with one girl ...

Just Call Vip call girls Kasganj Escorts ☎️8617370543 Two shot with one girl ...

Just Call Vip call girls Kasganj Escorts ☎️8617370543 Two shot with one girl ...

原版定制【微信:176555708】【巴斯大学毕业证（Bath毕业证书）】【微信:176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信176555708】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信176555708】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才留信网服务项目： 1、留学生专业人才库服务（留信分析） 2、国（境）学习人员提供就业推荐信服务 3、留学人员区块链存储服务 → 【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

怎样办理巴斯大学毕业证（Bath毕业证书）成绩单留信认证

怎样办理巴斯大学毕业证（Bath毕业证书）成绩单留信认证

怎样办理巴斯大学毕业证（Bath毕业证书）成绩单留信认证

Furniture & Joinery Details_Designs.pptx

Furniture & Joinery Details_Designs.pptx

Furniture & Joinery Details_Designs.pptx

学校颁发一模一样【微信：95270640 】【(ANU毕业证书)澳大利亚国立大学毕业证成绩单】【微信：95270640 】学位证，留信认证（真实可查，永久存档）原件一模一样/offer、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问微信：95270640 【主营项目】一.毕业证【微信：95270640】成绩单、使馆认证、教育部认证、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微信：95270640】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才办理ANU毕业证书)澳大利亚国立大学【微信：95270640】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理ANU毕业证书)澳大利亚国立大学【微信：95270640】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理ANU毕业证书)澳大利亚国立大学毕业证价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理ANU毕业证书)澳大利亚国立大学毕业证是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样

一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样

一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样

Essential UI/UX Design Principles: A Comprehensive Guide

Essential UI/UX Design Principles: A Comprehensive Guide

Essential UI/UX Design Principles: A Comprehensive Guide

Design Studio UI UX

Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...

Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...

Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...

samsungultra782445

Hackathon evaluation template_latest_uploadpdf

Hackathon evaluation template_latest_uploadpdf

Hackathon evaluation template_latest_uploadpdf

Geneva Business School Myanmar Campus

How to Build a Simple Shopify Website

How to Build a Simple Shopify Website

How to Build a Simple Shopify Website

(+966505195917) Where to buy Abortion pills in middle east?(+966505195917) Abortion pills in al Farwaniyah, Kuwait |abortion pills in Al Asimah, Kuwait |(+966505195917)abortion pills in Al Ahmadi, Kuwait |abortion pills in Al Jahra, Kuwait |(+966505195917) Abortion pills in Hawalli, Kuwait |(+966505195917) Abortion pills in Kuwait City, Kuwait |(+966505195917) Abortion pills in Mubarak Al-Kabeer, Kuwait(+966505195917) | abortion pills in Dalmiya Kuwait (+966505195917) Abortion pills in Oman:-Muscat,Adam. As Sib.(+966505195917) Al Ashkharah. Al Buraimi. Al Hamra.(+966505195917) Al Jazer. Al Madina A'Zarqa (formerly known as Blue City)(+966505195917) Al Suwaiq.Qatar,Dubai UAE(+966505195917) abortion pills in Jeddah !, cytotec pills riyadh(+966505195917) Abortion pills in Saudi Arabia, abortion pills Riyadh Saudi(+966505195917) Arabia, CYTOTEC RIYADH, (+966505195917)abortion pills Dammam, Abortion pills in Jeddah, Mifepristone and misoprostal Jeddah, (+966505195917)cytotec kit in Jeddah,(+966505195917) What is a Medication(+966505195917) Abortion? There are two medication abortion regimens that have a long safety and efficacy record: (+966505195917)mifepristone with misoprostol and misoprostol alone. Both involve taking oral medications to terminate a pregnancy.(+966505195917) Mifepristone and(+966505195917) Misoprostol Regimen The most common medication abortion regimen in the United States involves the use of two different medications(+966505195917): mifepristone and misoprostol. Mifepristone, also known as the abortion pill,(+966505195917) or RU-486 is sold under the brand name Mifeprex and through a generic manufactured by GenBioPro in the United States. (+966505195917)Mifepristone works by blocking progesterone, a hormone essential to the development of a pregnancy, and thereby preventing an existing pregnancy from progressing. (+966505195917)Misoprostol, taken 24–48 hours after mifepristone, works to empty the uterus by causing cramping and bleeding, (+966505195917)similar to an early miscarriage. A follow-up visit can be scheduled a week or two later, to confirm that the pregnancy was terminated via ultrasound or blood test. (+966505195917)The FDA has found that medication abortion is a safe and highly effective method of pregnancy termination. (+966505195917)When taken, medication abortion successfully terminates the pregnancy 99.6% of the time, with a 0.4% risk of major complications, and an associated mortality rate of less than 0.001 percent (0.00064%).(+966505195917) The FDA first approved Mifeprex in 2000. In 2016, (+966505195917)the FDA updated and approved a new evidence-based regimen and drug label, which guides current clinical practice. (+966505195917)This regimen approves use of medical abortions for up to 70 days (10 weeks) of pregnancy (Table 1). (+966505195917)Until 2019, mifepristone was only sold under the brand name Mifeprex, manufactured by Danco Laboratories. In 2019, the FDA approved GenBioPro, Inc.’s application for

Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...

Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...

Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...

原版定制【微信:176555708】【伯明翰大学学院毕业证（Birmingham毕业证书）】【微信:176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信176555708】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信176555708】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才留信网服务项目： 1、留学生专业人才库服务（留信分析） 2、国（境）学习人员提供就业推荐信服务 3、留学人员区块链存储服务 → 【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

怎样办理伯明翰大学学院毕业证（Birmingham毕业证书）成绩单留信认证

怎样办理伯明翰大学学院毕业证（Birmingham毕业证书）成绩单留信认证

怎样办理伯明翰大学学院毕业证（Birmingham毕业证书）成绩单留信认证

Pondicherry Escorts Service Girl ^ 9332606886, WhatsApp Anytime Pondicherry

Pondicherry Escorts Service Girl ^ 9332606886, WhatsApp Anytime Pondicherry

Pondicherry Escorts Service Girl ^ 9332606886, WhatsApp Anytime Pondicherry

meghakumariji156

Resume all my skills and educations and achievement

Resume all my skills and educations and achievement

Resume all my skills and educations and achievement

LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK

LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK

LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK

Gamestore case study UI UX by Amgad Ibrahim

Gamestore case study UI UX by Amgad Ibrahim

Gamestore case study UI UX by Amgad Ibrahim

Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship Raebareli Girl Whatsapp Number List 📞 8617370543 - Exchange Raebareli girls number for friendship, girls whatsapp group link, video call, photos, call girls chat and date. A call girls Raebareli have lots of sexy techniques up their sleeves that will definitely amaze you a lot. These girls have lots of experience, and they have spent ... Raebareli Call Girl is a unit of the region of independent Escorts with all the certifying and powerful correspondence capabilities They do this without any ... One shot: ₹2000/in-call, ₹5000/out-call Two shots with one girl: ₹3500/in-call, ₹6000/out-call Body to body massage with sex: ₹3000/in-call Full night for one person: ₹7000/in-call, ₹10000/out-call Flexibility Choices and options Lists of many beauty fantasies Turn your dream into reality Perfect companionship Cheap and convenient In-call and Out-call services And many more. WhatsApp Chat: 📞 8617370543 Visit The Website : https://www.nityasalvi.com/

Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship

Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship

Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship

原版定制【微信:95270640】【滑铁卢大学毕业证（UW毕业证书）】【微信:95270640】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信95270640】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信95270640】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才留信网服务项目： 1、留学生专业人才库服务（留信分析） 2、国（境）学习人员提供就业推荐信服务 3、留学人员区块链存储服务 → 【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

一比一定(购)滑铁卢大学毕业证(UW毕业证)成绩单学位证

一比一定(购)滑铁卢大学毕业证(UW毕业证)成绩单学位证

一比一定(购)滑铁卢大学毕业证(UW毕业证)成绩单学位证

Eye-Catching Web Design Crafting User Interfaces .docx

Eye-Catching Web Design Crafting User Interfaces .docx

Eye-Catching Web Design Crafting User Interfaces .docx

MdBokhtiyarHossainNi

Top profile Call Girls In Mysore [ 7014168258 ] Call Me For Genuine Models We are available 24*7 Booking Contact Details :- WhatsApp Chat :- +91-7014168258 If you're looking for India Call girls you've come to the right place. You'll find some of the most beautiful call girls in our location with. These ladies have pleasing personalities, hot figures, and a passion for physical pleasure. Call girls in India Lucknow Many men have booked them for their erotic and soul-mixing performances, which are sure to leave you with unforgettable memories. #K09 Escort Service India is available in the city for men and women of all ages. They can satisfy your sexual needs and will make your experience even more enjoyable and memorable. Whether you're looking for a blow-job, stripping, lovemaking, or other dirty acts, you'll be able to find a match for your tastes and budget. These highly trained professionals will help you have an unforgettable night. One Shot — 5000/in call (time 1 hour), 6000/out call Two shot with one girl — 8000/in call (time 2 hour), 10000/out call Body to body massage with sex- 8000/in call (time 1 hour) Full night Service for one person– 12000/in call, 13000/out call (shot limit 3-4 shots) Full night Service for more than 1 person — please contact Us —7014168258 We are available 24*7 all days of the year. Call us — 7014168258 Thank you for Visiting.

Top profile Call Girls In Mysore [ 7014168258 ] Call Me For Genuine Models We...

Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available ❤Personal Contact Number Jalaun Call Girl 8617370543 💦✅. Nitya salvi is Most trusted Call girls agency in Jalaun who offer quality and VIP call girl. We offer Beautiful and sexy Call Girls in Jalaun 24 hours a ... Sexy call girls in Jalaun are the ones who can provide you quality services every single time. Moreover, there is no restrictions on how many girls you can ... Jalaun high profile call girl for call me in low price available ❤️. Jalaun {8617370543} High profile call girl for call me in low budget available 24*7 ... One shot: ₹2000/in-call, ₹5000/out-call Two shots with one girl: ₹3500/in-call, ₹6000/out-call Body to body massage with sex: ₹3000/in-call Full night for one person: ₹7000/in-call, ₹10000/out-call Flexibility Choices and options Lists of many beauty fantasies Turn your dream into reality Perfect companionship Cheap and convenient In-call and Out-call services And many more. WhatsApp Chat: 📞 8617370543 Visit The Website : https://www.nityasalvi.com/

Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available

Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available

Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available

The hottest UI and UX Design Trends 2024

The hottest UI and UX Design Trends 2024

The hottest UI and UX Design Trends 2024

Recently uploaded (20)

Just Call Vip call girls Kasganj Escorts ☎️8617370543 Two shot with one girl ...

Just Call Vip call girls Kasganj Escorts ☎️8617370543 Two shot with one girl ...

Just Call Vip call girls Kasganj Escorts ☎️8617370543 Two shot with one girl ...

怎样办理巴斯大学毕业证（Bath毕业证书）成绩单留信认证

怎样办理巴斯大学毕业证（Bath毕业证书）成绩单留信认证

怎样办理巴斯大学毕业证（Bath毕业证书）成绩单留信认证

Furniture & Joinery Details_Designs.pptx

Furniture & Joinery Details_Designs.pptx

Furniture & Joinery Details_Designs.pptx

一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样

一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样

一比一原版(ANU毕业证书)澳大利亚国立大学毕业证原件一模一样

Essential UI/UX Design Principles: A Comprehensive Guide

Essential UI/UX Design Principles: A Comprehensive Guide

Essential UI/UX Design Principles: A Comprehensive Guide

Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...

Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...

Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...

Hackathon evaluation template_latest_uploadpdf

Hackathon evaluation template_latest_uploadpdf

Hackathon evaluation template_latest_uploadpdf

How to Build a Simple Shopify Website

How to Build a Simple Shopify Website

How to Build a Simple Shopify Website

Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...

Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...

Abortion pills in Kuwait 🚚+966505195917 but home delivery available in Kuwait...

怎样办理伯明翰大学学院毕业证（Birmingham毕业证书）成绩单留信认证

怎样办理伯明翰大学学院毕业证（Birmingham毕业证书）成绩单留信认证

怎样办理伯明翰大学学院毕业证（Birmingham毕业证书）成绩单留信认证

Pondicherry Escorts Service Girl ^ 9332606886, WhatsApp Anytime Pondicherry

Pondicherry Escorts Service Girl ^ 9332606886, WhatsApp Anytime Pondicherry

Pondicherry Escorts Service Girl ^ 9332606886, WhatsApp Anytime Pondicherry

Resume all my skills and educations and achievement

Resume all my skills and educations and achievement

Resume all my skills and educations and achievement

LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK

LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK

LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK

Gamestore case study UI UX by Amgad Ibrahim

Gamestore case study UI UX by Amgad Ibrahim

Gamestore case study UI UX by Amgad Ibrahim

Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship

Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship

Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship

一比一定(购)滑铁卢大学毕业证(UW毕业证)成绩单学位证

一比一定(购)滑铁卢大学毕业证(UW毕业证)成绩单学位证

一比一定(购)滑铁卢大学毕业证(UW毕业证)成绩单学位证

Eye-Catching Web Design Crafting User Interfaces .docx

Eye-Catching Web Design Crafting User Interfaces .docx

Eye-Catching Web Design Crafting User Interfaces .docx

Top profile Call Girls In Mysore [ 7014168258 ] Call Me For Genuine Models We...

Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available

Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available

Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available

The hottest UI and UX Design Trends 2024

The hottest UI and UX Design Trends 2024

The hottest UI and UX Design Trends 2024

A Village of P's and C's, Digital Content Strategies Conference Keynote

1. #DCSC13 | @mbloomstein 1 © 2013© 2012 A VILLAGE OF P’s AND C’s Margot Bloomstein Digital Content Strategies Conference 031313 @mbloomstein #DCSC13

2. #DCSC13 | @mbloomstein 2 © 2013

3. #DCSC13 | @mbloomstein 3 © 2013

4. #DCSC13 | @mbloomstein 4 © 2013This is community.

5. #DCSC13 | @mbloomstein 5 © 2013 What is content strategy? Planning for the creation, aggregation, delivery, and governance of useful, usable, and appropriate content in an experience.

6. This takes a village… to mind the P’s and C’s.

8. Political People

9. Political People Process

10. #DCSC13 | @mbloomstein 10 © 2013 Sustainable content is content you can create—and maintain—without going broke, without lowering quality in ways that make the content suck, and without working employees into nervous breakdowns. Erin Kissane, The Elements of Content Strategy

11. Collaboration

12. Collaboration Community

13. Collaboration Community Culture

14. #DCSC13 | @mbloomstein 14 © 2013 Web 1.0 brochureware blah blah blah.

15. #DCSC13 | @mbloomstein 15 © 2013 Web 2.0 = conversation. Conversation demands strategy.

16.

17. #DCSC13 | @mbloomstein 17 © 2013

18. #DCSC13 | @mbloomstein 18 © 2013

19. #DCSC13 | @mbloomstein 19 © 2013 Thank you! Margot Bloomstein @mbloomstein margot@appropriateinc.com slideshare.net/mbloomstein http://amzn.to/CSatWork All other images © Margot Bloomstein unless otherwise noted.