2. The need for solution manager
A different approach is required for managing IT solutions
It is characterized by the following aspects
Integration
Integration is vital because you need
one place where all information comes together
Life-cycle orientation
Life-Cycle Orientation is vital because it structures the customers’ tasks that
customers from a time perspective
Business-process orientation
Business processes are the glue for the information which is acquired during the
software life-cycle
3. SOLMAN INTRODUCTION
SAP Solution Manager is a centralized support and system
management suite. An SAP system landscape may include a
large amount of installed SAP systems. SAP Solution
Manager tries to reduce and centralize the management of
these systems.
In such a landscape, SAP Solution Manager is the managing
system, and the business suite applications (e.g. ERP, CRM,
BI, EP) are the managed systems.
The current version of SAP Solution Manager is SAP
Solution Manager 7.1.
4. Solution manager approach
The SAP Solution Manager is a new type of
application, which …
Takes a consistent business process
and phase-oriented approach
End-to-end functionality for application
management and
continuous improvement
Provides full life-cycle support and collaboration
with SAP
Contains best practices for implementation,
operation and optimization of SAP solutions
9. Project management office
We perform all central project administration tasks,
in the Solution Manager project administration
(transaction SOLAR_PROJECT_ADMIN). You
perform the Business Blueprint and configuration in
the projects which you create in the project
administration.
10. Service Desk
The Solution Manager offers all functionality to set up a
Service Desk scenario for the customers system
landscape.
One-click support message creation from satellite
systems and automatic Data Collection (e.g. Time,
System, Client, User, Transaction) from sending system
Various possibilities to customize the scenario (e.g.
Support Desk Org., Status scheme, Parties involved)
Basic Ticket Reporting (no built-in SLA-time reporting!)
Solution Database functionality to store problems, root-
causes and re-usable solutions
Service Desk is based on a reduced SAP CRM system
already integrated in SAP Solution Manager
11. Test plan management
Test Plan Management (transaction STWB_2)
Define test plan according to your solution manager project
Create Test Packages
Assign Tester to Test packages
Display Test Package => expand structure => test cases visible
Possibility for Status Analysis => test cases visible
Testing (transaction STWB_WORK)
Tester will find the worklist with the assigned Test Packages
Select Test Package
Expand structure => test cases visible
Test
test the functionality with reference to the test case directly in your test system
Maintain status for the test case within Test Package in Solution Manager
Make Status Analysis via Test Packages in Test Plan Management
(transaction STWB_2)
12. E learning
E learning
Make the user aware of the process
13. Change Request Management
The SolMan Change Request Management (ChaRM) provides all
functionality to govern and operate a system change scenario from the raise
of a request for change (RfC) over the approval process to the
implementation, test and transport management.
Covers all types of application changes:
Urgent live system corrections
Periodic SAP system maintenance
New software release implementation
Roll-out based system adaptations
Supports workflow based role scenario with different roles: Requester,
Change Manager, Developer, Tester)
Integrates seamlessly with the Service Desk (B03)
ChaRM is SAP’s answer to the ITIL Service Support Change Mgmt.
scenario: ChaRM is ITIL compliant
ChaRM provides an overview over all RfCs and change implementations
within the entire system landscape
14. Business Process Monitoring
Business process monitoring monitors your most
important business processes, which can be
distributed across complex system landscapes. You
can also monitor the interfaces between your
business process steps.
This enables you to identify critical problems
proactively.
