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ALM at AusPost


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The ALM Journey at AusPost

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ALM at AusPost

  1. 1. Application Lifecycle Management at AusPost
  2. 2. Application Lifecycle Management <ul><li>Introduce operational cost savings though innovation. </li></ul><ul><li>Solution Manager is the platform where we build the ALM tool portfolio. </li></ul><ul><li>Solution Manager is a key enabler for measures to reduce costs of implementation, operations, and upgrades. </li></ul><ul><li>Gartner recommends Agile Operations, Lean IT with Centralization and Standardization. </li></ul>
  3. 3. Motivation <ul><li>L arge investment in NetWeaver technology (over 8 0 instances) </li></ul><ul><li>Several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, SCM, etc) </li></ul><ul><li>Allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment </li></ul><ul><li>SolMan landscape designed on scalable IBM PowerVM technology. </li></ul><ul><li>SolMan Production and Non-Production systems deployed </li></ul><ul><li>Large support workforce makes slows down reaction to business needs </li></ul>
  4. 4. SAP Landscape – AusPost view 2008 DEV TST <ul><li>R/3 </li></ul>PRD <ul><li>PI </li></ul><ul><li>Solution Manager </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>R/3 </li></ul><ul><li>PI </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>R/3 </li></ul><ul><li>PI </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul>
  5. 5. SAP Landscape – AusPost view 2010 PRJ TST DEV TST <ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul>PRD <ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>Solution Manager </li></ul><ul><li>NWDI </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>BWA </li></ul><ul><li>Solution Manager </li></ul><ul><li>NWDI </li></ul><ul><li>BWA </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul>V-TST <ul><li>SCM </li></ul>PRJ DEV
  6. 6. Innovation <ul><li>Something that is not business as usual but adds business value. </li></ul><ul><li>Innovation must:- </li></ul><ul><ul><ul><li>R educ e of operational costs ; </li></ul></ul></ul><ul><ul><ul><li>Accelerate the deployment of high quality SAP solutions ; </li></ul></ul></ul><ul><ul><ul><li>Help m anag e complexities that new technologies bring. </li></ul></ul></ul><ul><ul><li>Must be funded and encouraged </li></ul></ul>
  7. 7. Incrementalism <ul><li>ALM functionality should be grown in incremental development </li></ul><ul><li>E ach deployment laying the foundation for subsequent deployments </li></ul><ul><li>S elect and prioritise ALM features which reduce operational costs rapidly and address y our immediate pain points – fast payback… </li></ul><ul><li>Specify , deploy, document and introduce to core Support T eam before moving onto the next piece of functionality </li></ul><ul><li>E very support person should have the opportunity to configure a piece of AL M functionality more than once </li></ul><ul><li>Demonstrate support cost savings as you unlock additional functionality </li></ul>
  8. 8. Explore value of ALM deployment <ul><li>Initial set-up steps required to reap the value of the various ALM features </li></ul><ul><li>Each su bsequent ALM process will contributes to the overall ROI. </li></ul><ul><li>The more extensively ALM processes are adopted, the shorter the payback period is. </li></ul>
  9. 9. AusPost Top 10 ALM initiatives to reduce costs <ul><li>Fast Payback </li></ul><ul><li>Automatic Maintenance Certificate renewals </li></ul><ul><li>Automated alerts and connection to Remedy trouble ticket system </li></ul><ul><li>Point and click daily system checks </li></ul><ul><li>Printer Assistant for Landscapes </li></ul><ul><li>Medium Payback </li></ul><ul><li>Service Level Reports for the entire Production Solution </li></ul><ul><li>Central Performance History with e-mail distribution </li></ul><ul><li>Portal Activity Reporting </li></ul><ul><li>Slow Payback </li></ul><ul><li>Configuration Validation </li></ul><ul><li>CA Wily Introscope </li></ul><ul><li>Redwood Central Process Scheduler </li></ul>
  10. 10. Automatic Maintenance Certificate Renewal <ul><li>Saves us ~ 300 hours per year </li></ul><ul><li> </li></ul><ul><li>The manual process takes around 60 minutes per system every 90 days </li></ul><ul><li>Assuming you have 80 instances, you will save over 300 hours per year </li></ul>
  11. 11. Automated alerts <ul><li>Monitoring and alerting (CCMS alerts and Open Tasks) </li></ul><ul><li>Central system alerting (application and technical) </li></ul><ul><li>Central Auto – reactions (email, SNMP traps link to Unicentre) </li></ul><ul><li>Reduced manual checking </li></ul>
  12. 12. Daily System checks <ul><li>Simple navigation of transaction checks between systems </li></ul><ul><li>Proactive checks for the system </li></ul><ul><li>Technical checks </li></ul><ul><li>Functional checks </li></ul><ul><li>Audit trail of what has been checked </li></ul><ul><li>Good for new staff </li></ul><ul><li>Good advertisement of how busy Basis staff are </li></ul><ul><li>Custom checks for non NetWeaver systems (LEA, BOBJ etc) </li></ul><ul><li>Reduction of Basis support FTE to perform checks </li></ul><ul><li>Production systems grew from 3 to 10 systems without additional headcount. </li></ul>
  13. 13. Central Landscape Reporting <ul><li>Professional up to date reporting </li></ul><ul><li> </li></ul><ul><li>Save ~ 60 hours per year maintaining Landscape Spreadsheet </li></ul>
  14. 14. Earlywatch Reports <ul><li>Save yourself an outage </li></ul><ul><li>Find your top 10 everything </li></ul><ul><li> </li></ul><ul><li>We found SE16 was used heavily in ERP Production </li></ul><ul><li>Prevented out of space in BI production (200gb per month growth) </li></ul>
  15. 15. Service Level Reports <ul><li>Report against SLR </li></ul><ul><li>Measure everything to manage </li></ul><ul><li>Can group systems according to solutions </li></ul>
  16. 16. Redwood CPS <ul><li>Manage the batch stream for ERP centrally </li></ul><ul><li>Cross system, real-time, scheduled and event driven jobs </li></ul><ul><li>Solution Manager integration via Processing Scheduling Adapter </li></ul><ul><li>Manage job chains, sequential and parallel jobs across SAP and non-SAP </li></ul><ul><li>Import of CCMS, BI process chains, factory calendar and batch input jobs </li></ul><ul><li>Alerting and monitoring capabilities </li></ul><ul><li>Processing Servers = SAP and non SAP platforms </li></ul>
  17. 18. Printing Assistant for Landscapes <ul><li>Centralize the management of SAP printer devices </li></ul><ul><li>Over 1,300 printers defined across several AusPost Production instances </li></ul><ul><li>New printer definitions are 10 times faster using PAL </li></ul><ul><li>Savings ~30 minutes per printer when performing printer changes </li></ul>
  18. 19. Set yourself up for success <ul><li>Get an official ALM project (and a budget) approved </li></ul><ul><li>Install 2 SolMan systems (Production and non-Production) </li></ul><ul><li>Scalable hardware (SolMan Prod - 2 vCPU and 16gb RAM) </li></ul><ul><li>Disk space to store EWA, SLR, CPH etc (SolMan Prod - 300gb) </li></ul><ul><li>Best NetWeaver technicians deploy SolMan functionality fastest </li></ul><ul><li>Utilise AGS services (SolMan preparation services, BPM, RCA) </li></ul><ul><li>Backup often and test your restore capability </li></ul><ul><li>Keep the SolMan maintenance levels aggressively current </li></ul><ul><li>Establish a recommended SLD strategy </li></ul><ul><li>Max Attention is a key differentiator </li></ul><ul><li>Transition to support plan to ensure people use functionality </li></ul><ul><li>Get official training and certification </li></ul><ul><li>Share knowledge with the industry – SDN is key. </li></ul><ul><li> </li></ul><ul><li>Advertise your ALM achievements to Senior Management </li></ul>
  19. 20. Challenges faced <ul><li>Large organizations adore the status quo, so expect rsistance if your new process challenges the very thing they adore. </li></ul><ul><li>Our constant challenge is getting the support organisation to adopt the new SolMan tools and ALM processes </li></ul><ul><li>Rolling out functionality across the whole landscape – we often forget about non-production systems </li></ul><ul><li>Keeping Agents up and properly patched </li></ul><ul><li>Seek out apostles who benefit from spreading your idea – Capacity Planning, Unix support, Oracle Support, Operations Staff, Testers, ABAPers… </li></ul><ul><li>It is essential to get management approval. We were lucky, Gleadhill and Walker have more than 30 years SAP experience. </li></ul><ul><li>Distribute meaningful reports showing savings and good housekeeping. CPH, PAR and SLR reports say quite a lot. </li></ul><ul><li>Funding – it costs money to drive innovation. Some of this can be offest by staff saving and reduced outages. </li></ul>
  20. 21. Next Steps <ul><li>SAP Test Acceleration and Optimization (TAO) for improved testing efforts </li></ul><ul><li>Integrating non SAP instances into SolMan – LEA, BOBJ, Oracle DB </li></ul><ul><li>KNOA User Experience Management (UEM) looks attractive </li></ul><ul><li>Rolling out to non production instances </li></ul><ul><li>Business Process Monitoring </li></ul><ul><li>High availability for SolMan </li></ul><ul><li>Security Optimization Service (SOS) </li></ul><ul><li>Data Volume Management (DVM) </li></ul>
  21. 22. Links <ul><li>Maximum Attention resource Kai Hirsch (working closely with Basis) </li></ul><ul><li>SD1 – AusPost SolMan Sandpit (used to socialise new functionality) </li></ul><ul><li>PS1 – AusPost SolMan Production (used to monitor entire SAP landscape) </li></ul><ul><li> (over 100 hours free tuition) </li></ul><ul><li>http:// (broadcasting series) </li></ul><ul><li> /wiki/display/SM (Solution Manager wiki) </li></ul><ul><li> (Solution Manager Forum) </li></ul><ul><li> /diagnostics (Wily Information) </li></ul><ul><li> </li></ul><ul><li> (Wily website) </li></ul>
  22. 23. Questions?