What first impression mean? Ensivaikutelma ja sen merkitus

1. First Impression
Markku Kippola
A quarter of coaching
www.kehittaja.com

2. First impression
• Things are as they seem to be.
• First impression is a matter of
nanoseconds

3. How to meet
• Smile
• Dress
• Handshake
• Vocabulary
• Respect

4. Smile like George Clooney
• Do you like to do
business with grumpy
people?

5. Do you want to shake hands with
a dead fish?
http://vladimirjones.com/wp-content/uploads/2011/05/handshakes_wet-fish1.jpg

6. Formula of perfect handshake
PH = √ (e2 + ve2)(d2) + (cg + dr)2 + π{(4<s>2)(4<p>2)}2
+ (vi + t + te)2 + {(4<c>2 )(4<du>2)}2
e=eye contact (1=none, 5=direct), 5
ve=verbal greeting (1=totally inappropritatem, 5= totally appropriate), 5
d=duchenne smile (1= fake smile, 5=totally duchenne smile), 5
cg=completeness of grip (1=very incomplete, 5=full), 5
dr= dryness of hand (1=damp, 5=dry), 4
s=strenght (1=weak, 5=strong), 3
p=position of hand (1=back, 5=in other person’s bodily zone), 3
vi=vigor (1=too low/high, 5=mid), 3
t=temperature of hand (1=too cold/hot, 5=mid), 3
te=texture of hand (1=too rough/smooth, 5=mid), 3
c=control (1=low, 5=high), 3
du=duration (1=brief, 5=long), 3
(by Geoffrey Beattie, University of Manchester)

7. Dress
• Overdressing, underdressing
• You can always ask from company
• Feel comfortable
– Black suit in the heat even in banking
might not work

8. Right words
• Acronyms (like technology people love)
• Latin (like doctors love)
• Company or bisnes specific slang
• You don’t want to your customer feel
stupid of not to understand you (same
thing)

9. And most important things
• People are not binary. Not
smart or dumb, good or bad.
• Everyone is better than you at
something.
• People are more similar than
they are different.
• Give a break
(Don’t judge people until you have walked a kilometer in their
shoes)

10. • Thank you
Markku Kippola
www.kehittaja.com