Read this article to know the basic things to have an excellent food and service towards your customer satisfaction. For more information, call: (708) 675-7020

1. Title: Excellent Food and Service towards Customer Satisfaction
Article Summary: Most restaurants do not achieve customer satisfaction. To achieve customer
satisfaction, a restaurant must have a friendly environment, must serve delicious foods and most of all,
and provide quality service.
Article Body
Most restaurants or food establishments believes that a customer is always right. In order to achieve
customer satisfaction, a restaurant must have a friendly environment, must serve delicious foods
(although taste is subjective) and most of all, provide quality service. Restaurants, having excellent food
and service, Palos Heights IL for example have gained customer satisfaction.
How to Acquire Customer Satisfaction
Friendly environment
Other than the quality of food and restaurant ambiance, the treatment that a customer receives in a
restaurant may be one of the reasons why she would come back. Treating your guest with care and as if
they are special and prioritized, may result to good impression especially to the first time goers. If they
find you very kind and accommodating, they will feel comfortably in your restaurant. Courtesy must also
be observed at all times in serving your guests, wearing a smile every time you speak to them, take their
orders and greeting them will always have a feeling of comfort. Customer’s suggestions or comments
must not be taken negatively but constructively as by means of their suggestions, you can get their
feedback and use it to evaluate the performance of your restaurant. Creating a memorable experience
for the customers is the primary duty of every employee, from the general manager down to the service
crew.
Food Quality
Foods and beverages are probably the main indicator of a good restaurant. The quality of food to be
served should consider health and wellness. Restaurants should serve delicious and healthy foods.
Generally, though not all restaurants can afford to give the best quality of food, they should at least
ensure that the food is clean, stored well and prepared safely. Food products must be properly labeled
to avoid serving expired foods. All restaurants should apply or practice food sanitation procedures. They
should take measures on how they prepare their food, if the kitchen or the cooking area is clean enough
and if the food is served in a proper way.
Price
The price of the food in a restaurant would determine the profitability of the restaurant itself.
Restaurant food is much expensive compare to the raw foods that can be bought to the market, because
you are not only paying for your food but you are also paying someone to clean and prepare your food.
You will not do anything but eat. Also, the restaurant has its internal expenses like the salary of its
employees, the rental fee for the place where the restaurant is built (if any), the electric and water bills.
Everything that goes in your plate should be accounted for. So you should not be surprised if the food
being served is much expensive.
Reasonable price could get customer’s attention thus the food that she will be eating is according to her
choice.

2. Quality Service
Quality service includes all, from restaurant ambiance to the food being served, from serving the correct
order to the speed of service. Quality service gain customer satisfaction. If the customers are satisfied,
the restaurant’s goal is also achieved, that is, to have a repeated customer.
If in case the restaurant failed to satisfy its customers, or made its customers upset, the manager or the
crew should not shout but display proper etiquette in dealing with the upset customer. One must not
throw back harsh words that would trigger the customer’s anger. It is always proper to treat the
customer in an accommodating manner in whatever circumstances that may arise. In that case, instead
of anger, the customer will think that she is still off value despite the reality that she is not satisfied with
the service; she could still be a repetitive customer if high level of service is shown.
Repetitive customer is the primary target of a good restaurant; therefore the determinant for a
successful food establishment is customer’s satisfaction.