A local health facility in southern Florida has a high concentration of Spanish speaking employees and customers. Recently, they have been complaining about the published compliance policies, which are all written in English. The negative feeling has reached a boiling point. The first step is obviously to get the policies written in Spanish. But what other steps should the compliance officer take to improve communication across languages and cultures? Share your thoughts on one or two solutions and explain how they will help.
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A local health facility in southern Florida has a high concentration.docx
1. A local health facility in southern Florida has a high
concentration of Spanish speaking employees and customers.
Recently, they have been complaining about the published
compliance policies, which are all written in English. The
negative feeling has reached a boiling point. The first step is
obviously to get the policies written in Spanish. But what other
steps should the compliance officer take to improve
communication across languages and cultures? Share your
thoughts on one or two solutions and explain how they will
help.
