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1. How to Create an Effective
Bug Report That Actually
Gets Resolved
Brian Pugh
VP of Engineering
Lucid Software
McKay Christensen
IT Engineer
Lucid Software

2. Agenda
1. What Defines a Bug?
2. The Best Way to Report a Bug
3. Why Everyone Should Report Bugs
4. What Every Bug Report Needs to Include
5. Example of an Actual Bug Report

3. 1. What Defines a Bug?

4. User
vs
Developer
1. What Defines a Bug?

5. 2. The Best Way to Report a Bug

6. 2. The Best Way to Report a Bug

8. 3. Why Everyone Should Report
Bugs

9. 3. Why Everyone Should Report
Bugs
Show support for the software

10. 3. Why Everyone Should Report
Bugs
Show initiative

11. 4. What Every Bug Report
Needs to Include

12. Try to reproduce the bug to
make sure it is indeed a bug.
Step 1

13. Check if the bug has already
been reported:
Direct Google Search
Software Bug Reporting
Page
Do not create an additional
bug report
Step 2

14. Report the bug or make a
comment on an existing bug
report. Include the following:
Descriptive Title
Environment
Expected Behavior
Actual Behavior
Steps to Reproduce
Demonstration of Bug
Step 3

15. Be proactive and follow up!
Step 4

16. Bug Reporting: 4 Step Process Recap
Step 1
Try to reproduce the
bug to make sure it is
indeed a bug
Step 2
Check if the bug has
already been reported
Step 3
Report the bug (or
make a comment on an
existing bug report
Step 4
Be proactive and follow
up

17. 5. Example of Actual Bug Report

18. Q&A | #BugReporting
Thanks for joining us!
Brian Pugh
VP of Engineering
Lucid Software
McKay Christensen
IT Engineer
Lucid Software