Lucidchart users, partners, industry experts, and team members gathered in downtown Phoenix to learn, be inspired, and network with one another. One of our guest speakers was Kevin Allen, Technical Account Manager at Atlassian. Kevin talked about the importance of visual communication and how a picture is worth 1,000 words.
13. The Federal Risk and Authorization Management
Program (FedRAMP) is a government-wide
program that provides a standardized approach
to security assessment, authorization, and
continuous monitoring for cloud products and
services.
17. Keeping up with your
users in a changing
landscape
Future proof
Solutions should be
available where your
users are
Does it make life
easier?
18. Context is Key
How a picture is worth far more than 1,000 words
Thanks!
-Kevin
Editor's Notes
Here’s the basic outline that you should follow:
Title slide
Intro (speaker bio/company intro) (1 - 2 mins.)
Main content (15 - 20 mins.)
Q&A (5 - 7 mins.)
Yes that’s an Atlassian Certified Professional hoodie - former enterprise admin and solution partner
Yes that’s me on the Millenium Falcon, no I can’t tell you how that happened
Yes, I do want to be Han Solo when I grow up
Ultimately I’m talking about diagramming but I’m sort of a story teller so let’s get started
WTH is a TAM - technical account manager, largest 100+ customers, subscription
(yes, people actually pay to hear what I have to say, I feel like I need to pay at home, so I guess that’s my work life balance)
A few of the things that I encounter regularly that overlap with our purpose today
Apps - don’t even get me started
DC Apps - more testing and security requirements - more changes coming here stay tuned
TAMs and Apps -
*details
*committee (if time allows)
*iterate (abc - always be curious, what’s new, what features are you missing)
This is a cross section of what TAMs deal with daily, not all of it at once, but that’s the ground we cover
If it was really easy we wouldn’t be talking about it
How can I implement this? 99% of the time “why would you want to?”
AUG, Community, WAC, CAC, JAC, Partners, Support, TAM, and of course Vendors
No, explain why it’s important, who is driving it, what outcome are they looking for
Why, why, why, why, why
When in doubt, draw it out!
I already said don’t bring me a workflow, but this is perfectly acceptable!
Documenting your process is even more important as technology continues to evolve, validate that what you think is happening is truly happening and challenge the old ‘reasons’
Set a timer on this process - give it a Jira ticket and a due date for review, set some filter and move on
POP QUIZ - Where’s the feedback loop to HR?
Earlier we talked about who cares, why is that important? Wouldn’t it also be important to know who they relate to or report to?
Basically take the guess work out of secure approved SaaS purchases for government entities
Does it include documentation? Does it include imagery? Should it?
Don’t ever underestimate the power of visualization particularly when you’re trying to illustrate Scale or Complexity
Here’s the basic outline that you should follow:
Title slide
Intro (speaker bio/company intro) (1 - 2 mins.)
Main content (15 - 20 mins.)
Q&A (5 - 7 mins.)