Hello Miss: This is my final presentation. Thank you so much Liz Acosta

1. UNIVERSIDAD POPULAR AUTONOMA DEL ESTADO DE PUEBLA UPAEP Licenciatura On-Line ENGLISH IV FINAL EXAM Licenciatura: Administración de Empresas Mtra. Carmelita Jasmina Ruiz Beltrán Asignatura: Ingles IV Alumna: María Elizabeth Acosta López Matricula: 39100055 Fecha: 06/ Abril /2011 MTRA: CARMELITA JASMINA RUIZ BELTRAN

2. HI EVERYONE MY UNIVERSITY

3. HI EVERYONE The theme of the English course this term refers to the operativity of a company, what are the main factors which include companies such as different aspects of employment law, companies hierarchies, advertising and promotion business, motivation, service quality, business ethics, new directions. Each of these points are essential to succeed in a business, from the proper way to serve the customer to an appropriate internal organization with staff., to allow the company to be competitive in the market.

4. LET THE PRESENTATION BEGIN Good profile of UPAEP On Line Desicions Complete cycles Resolved Preparation I make Decisions

5. LET THE PRESENTATION BEGIN UPAEP

6. THE DIFFERENT FIELDS OF LAW IN MY WORLD Companies Fight crime Create Jobs Entrepreneurs set up businesses Family welfare Warm family life Economy created

7. THE DIFFERENT FIELDS OF LAW IN MY WORLD Companies

8. COMPANY STRUCTURE

9. COMPANY STRUCTURE

10. ADVERTISING AND PROMOTION Products Mass Media Services Facilities Consumer Quality

11. ADVERTISING AND PROMOTION Clientes Prensa Televisión Radio Servicio

13. Incentives

14. Teamwork

15. Office prácticas

16. Hours of labor law

17. Health insurance

18. Pension scheme

19. Infonavit

20. Professional growth

21. Job reponsibility

23. CUSTOMER SERVICE Service quality Satisfied customer Attitude Customer service Fitness Personal attention Customer satisfaction

24. CUSTOMER SERVICE

25. BUSINESS ETICS Mission Principles Vision Values Commitment

26. BUSINESS ETICS

27. NEW DIRECTIONS Technology Competitiveness Innovation Strategies Forefront Regulatory improvement

28. NEW DIRECTIONS

29. CONGRATULATIONS My name is Mary Elizabeth Acosta Lopez, currently course the 8th semester in UPAEP On-Line, this open system has given me the opportunity to develop my work and personal knowledge, and today I have the ability to make correct decisions in my company itself and in the position of holding public office. I am very satisfied with each of the subjects I am studing and are a mainstay in my growth. Especially in the field of English, I learned to recognize the sounds for better speech and association of things., I can feel secure when talking or putting my sentences, I can make myself understood in personal situations such as travel or foreign friends. I want to thank professor Carmelita Jazmina for all your patience, willingness and time spent in education that has given us in this matter. Throughout the 4 modules I had the opportunity to expand my knowledge and to participate in coordination with my colleagues, interacting this language for better understanding.

30. THANK YOU