24x7 Hotel Reservation and Hospitality Call Center Services - LiveSalesman

24x7 Hotel Reservation and Hospitality Call Center Services - LiveSalesman
Patrons looking to book a hotel property for their cherished stay, can be a whimsical bunch. They have
their notions and beliefs when it comes to pricing and timing of booking for the stay. A Hospitality Call
Center can be your go-to guide while navigating this mesh.
https://livesalesman.com/24x7-hotel-reservations-call-center/

What do clients look for before booking a hotel?
Patrons looking to book a hotel are an enigmatic lot when it comes to finding out the best
deal available on a property in their dream destination. Some believe that booking early is
the best course of action while others would like to postpone making reservations since they
feel that rental prices would be slashed at the last minute. A hotel property owner has to be
ever watchful about their changing desires and beliefs to understand them more deeply and
make sense of their needs and wants.

Around the world, among hotel patrons, there are all sorts of myths and legends about how
to get the best deal and have a meaningful boast with friends and families circle. The most
prevalent belief is timing – the day or hour in the week when they do the booking. They are
always looking at the rules of thumb when it comes to securing the cheapest possible
property price.
Talking about timing, hotel patrons do take into cognizance that booking a hotel is not as
same as booking a plane ticket. They understand that booking a flight on a Monday or a
Tuesday would be the most cost-effective, but the same phenomenon doesn’t apply to
booking hotels.

They avoid booking hotel rooms at the beginning of the week as they believe these to be the peak
demand day for such bookings as people tend to schedule the itinerary of their weekend pleasure trip well
in advance. They would rather wait for the weekend to come by and hope that demand would have
tapered off by then. Then they exclusively start looking for properties that are slashing prices since they
now have vacant room inventory on their rolls.
Another way in which patrons differ between booking a plane ticket and a hotel room is the flexibility of
up-front payments. For booking an advance airline ticket they have to do an on-the-spot upfront payment
and also bear a penalty for cancellations on the due date. Since many hotel properties have a far more
lenient cancellation and refund policy, they tend to use it for making advance bookings without any up-
front payments and can cancel anytime (especially if they are reward members) without giving second
thoughts, as there is no underlying penalty.

If a patron has made plans for a vacation with friends or family, they will look for properties
that have got all the bells and whistles and are within budget, and can even book too far in
advance. However, without exception, they would still keep looking for better deals. Thus the
incumbent hotel is left with complete uncertainty unless D-day has arrived.
The clients keep this booking as a benchmark and become more and more aggressive towards
deal hunting during the last two weeks of their scheduled departure dates. They go to the
extent of visiting the hotel’s native website for scouting better deals. The common consensus
is that this time period is best for deal hunting. Their thinking is not baseless as well. Hotels
need rooms filled in order to make money. Apart from the principal rental for the room, their
source of revenue is auxiliary purchases and more bookings through world-of-mouth reviews
and recommendations.

If the Hotels are left with unsold rooms near or on D-day or guest visits, they will likely cut
down the prices in hopes of making up for the lost revenue. But there is a catch too.
Sometimes when the demand outstrips supply, Hotels can raise the bar on charging revenue
per room. These are the only occasions when clients come to the receiving end. Usually, this
phenomenon is observed during holidays or if the city is hosting a large event like festivals,
marathons, political rallies, or sporting events. Etc.
To cater to these vagaries of clients, hotels across the world are paying a lot of emphasis on
the skill development of their front desk customer support staff which specializes in
reservations. They employ the services of a Hospitality Call Center. These are experts who are
well-trained to convert impromptu client visits over the website, into real bookings. They are
adept are up-selling and cross-selling existing products and services as well.

Many a time for a hotel property owner, it is financially and staff bandwidth-wise restrictive
for setting up an in-house Multilingual hotel reservations support customer help desk.
These are tasks that require a high level of dexterity. The good news is that there are
international companies like LiveSalesman, which provides Multilingual hotel reservation
support at a fraction of the cost. They have a team of experts who provide reservation
services in more than 30 international languages, thus catering to a wide range of
international customers.
As a hotel owner, if you have plugged in a Hospitality call Center, you can rest assured that
not only do you meet the stringent demands imposed by your visiting patrons, but excel in
them.

THANKS
Regional Office : India
A-72, Sector-2
Noida-201301, India
sales@livesalesman.com
+91 120 4332621 (IN)
USA
1925 Village Center Circle,
Suite 150, Las Vegas, NV 89134 USA
sales@livesalesman.com
+1 240 949 2437 (USA)

24x7 Hotel Reservation and Hospitality Call Center Services - LiveSalesman

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24x7 Hotel Reservation and Hospitality Call Center Services - LiveSalesman