Running head: LEADERSHIP AND GROUP COLLABORATION 1 Copyright ©2019 Capella University. Copy and distribution of this document are prohibited. Leadership and Group Collaboration Learner’s Name Capella University Collaboration, Communication, and Case Analysis for Master's Learners Leadership and Group Collaboration July, 2022 2 Copyright ©2019 Capella University. Copy and distribution of this document are prohibited. LEADERSHIP AND GROUP COLLABORATION December 28, 2019 Lynnette Lakeland Medical Clinic Hello, Lynnette! I am thankful and excited to take on the proposed project. I strongly believe effective leadership in health care is a critical component in the success of an organization. This project is a great opportunity to enhance my skills in solving organizational issues such as the diversity issue at Lakeland Medical Clinic. I understand from your e-mail the primary issue we must focus on is the staff’s lack of cultural competence. Culture affects the way we comprehend our reality, how we communicate, and how we perceive our surroundings (Center for Community Health and Development, 2019). As our population becomes more culturally diverse, it is important for health care centers to be culturally competent. For an organization to be culturally competent, it is important for employees to communicate effectively and appreciate the diversity of cultures (White et al., 2019). To handle the diversity issue effectively, a health care leader must possess skills such as excellent communication, strategic thinking, interpersonal skills, and the ability to plan efficiently. A leader should communicate to the staff the vision and the goal of the diversity project in a manner that creates a sense of unity and purpose among the staff members. A leader must plan strategically to change the system by anticipating problems that the staff might face while implementing new processes. A leader should encourage staff members from interdisciplinary teams to actively voice their opinions to validate the processes that have been implemented and suggest changes that could enhance the efficiency of the staff's involvement in these processes. LEADERSHIP AND GROUP COLLABORATION 3 Copyright ©2019 Capella University. Copy and distribution of this document are prohibited. An individual I would choose to lead a project such as this would be Dr. Lisa E. Harris, medical director and chief executive officer of Eskenazi Health, Indianapolis. For 30 years, Dr. Harris has practiced medicine and has been committed to improving medical services for minorities. She is constantly engaged in research, teaching, and patient care. Today, the Eskenazi Health campus is one of the largest health care campuses to achieve a gold certification in Leadership in Energy and Environmental Design (Eskenazi Health, n.d.). Dr. Harris is an excellent example of a leader who practices the transformational .

1. Running head: LEADERSHIP AND GROUP
COLLABORATION 1
Copyright ©2019 Capella University. Copy and distribution of
this document are prohibited.
Leadership and Group Collaboration
Learner’s Name
Capella University
Collaboration, Communication, and Case Analysis for Master's
Learners
Leadership and Group Collaboration
July, 2022
2
Copyright ©2019 Capella University. Copy and distribution of
this document are prohibited.
LEADERSHIP AND GROUP COLLABORATION
December 28, 2019
Lynnette

2. Lakeland Medical Clinic
Hello, Lynnette! I am thankful and excited to take on the
proposed project. I strongly
believe effective leadership in health care is a critical
component in the success of an
organization. This project is a great opportunity to enhance my
skills in solving
organizational issues such as the diversity issue at Lakeland
Medical Clinic. I understand
from your e-mail the primary issue we must focus on is the
staff’s lack of cultural
competence. Culture affects the way we comprehend our reality,
how we communicate, and
how we perceive our surroundings (Center for Community
Health and Development, 2019).
As our population becomes more culturally diverse, it is
important for health care centers to
be culturally competent. For an organization to be culturally
competent, it is important for
employees to communicate effectively and appreciate the
diversity of cultures (White et al.,
2019).
To handle the diversity issue effectively, a health care leader
must possess skills such

3. as excellent communication, strategic thinking, interpersonal
skills, and the ability to plan
efficiently. A leader should communicate to the staff the vision
and the goal of the diversity
project in a manner that creates a sense of unity and purpose
among the staff members. A
leader must plan strategically to change the system by
anticipating problems that the staff
might face while implementing new processes. A leader should
encourage staff members
from interdisciplinary teams to actively voice their opinions to
validate the processes that
have been implemented and suggest changes that could enhance
the efficiency of the staff's
involvement in these processes.
LEADERSHIP AND GROUP COLLABORATION 3
Copyright ©2019 Capella University. Copy and distribution of
this document are prohibited.
An individual I would choose to lead a project such as this
would be Dr. Lisa E.
Harris, medical director and chief executive officer of Eskenazi
Health, Indianapolis. For 30

4. years, Dr. Harris has practiced medicine and has been
committed to improving medical
services for minorities. She is constantly engaged in research,
teaching, and patient care.
Today, the Eskenazi Health campus is one of the largest health
care campuses to achieve a
gold certification in Leadership in Energy and Environmental
Design (Eskenazi Health, n.d.).
Dr. Harris is an excellent example of a leader who practices the
transformational style of
leadership. Dr. Harris’s success can be attributed to her ability
to take risks to achieve her
goals. She has actively worked toward developing the quality of
health care services in local
communities. She ran a successful campaign to seek voter
approval for the construction of a
new hospital that could solve existing health care issues,
revolutionize health care, and
provide affordable health care. There are certain similarities and
differences between Dr.
Harris’s and my leadership style. The similarities include
leading by example, being
approachable, demonstrating strong work ethics, being willing
to train and motivate

5. subordinates to achieve their goals, and working to fix issues in
the system.
For the proposed project, I would implement a process flow that
provides enough
room for innovation. Dr. Harris implemented a complex
workflow that could reduce the
bandwidth for innovation within the organization. This approach
might not be ideal for a
clinic setting, especially when tackling sensitive issues such as
diversity. Consequently, my
approach would differ from Dr. Harris’s; I would encourage a
diverse and inclusive
workplace that also promotes interprofessional collaboration.
This, in turn, encourages the
sharing of experiences and expertise among staff members and
opens avenues for innovation.
Steps to Address the Diversity Issue
When leading the project at Lakeland Medical Clinic, I will
utilize key qualities of
both transformational and collaborative types of leadership to
effectively address the
LEADERSHIP AND GROUP COLLABORATION 4

6. Copyright ©2019 Capella University. Copy and distribution of
this document are prohibited.
diversity issue. One approach is to set up a multicultural
collaboration between the staff at the
clinic and the residents. This can be achieved by forming an
interdisciplinary committee that
consists of staff members from different disciplines as well as
members from the community.
Collaborations between physicians, nurses, and other health
care professionals promote
knowledge sharing and can make the processes that have been
set up to achieve staff and
patient satisfaction more efficient.
Mutual respect, trust, and collaboration are some characteristics
of an effective team.
Collaboration in a health care setting involves professionals
taking on complementary roles
and work together, sharing responsibility to solve problems, and
formulating effective plans
for patient care. An important aspect of collaboration is open
and effective communication,
which builds respect and fosters trust. The roles and
responsibilities of team members must

7. be clearly communicated to prevent conflicts of interest.
Another approach would be to
analyze the strengths and weaknesses of team members through
an internal assessment and
delegate work based on their capabilities. Training sessions
should be set up for team
members who lack certain skills. It is important to motivate and
encourage team members by
identifying and valuing their contributions. My approach would
be to mandate shared
decision-making within the team to encourage negotiation,
openness, and trust. Shared-
decision making can make way for various innovative strategies
for handling the clinic’s
diversity issue (Morley & Cashell, 2017).
Diversity issues can arise from practical problems such as
language barriers and
cultural practices or from deeper systemic issues such as staff
prejudices and racism. To
address diversity issues stemming from practical problems, we
will initiate training programs
for staff to sensitize them to Haitian culture and values.
Diversity coaches can be hired to
train staff members. Diversity training provides information

8. about dietary needs and
restrictions, language barriers, and psychological triggers
(Cooper-Gamson, 2017). Staff
LEADERSHIP AND GROUP COLLABORATION 5
members who actively participate in improving their cultural
competency should be
recognized and rewarded to motivate and encourage other staff
members to do so. To address
systemic issues, we will require an organization-wide
assessment of employees and their
cultural biases and provide mandatory antiracism and diversity
training (Shepherd et al.,
2019).
Another approach would be to tweak existing hiring policies.
We should assess the
cultural competency of candidates, rather than just their
academic qualifications and previous
work experience, before recruiting them. A more diverse
workforce can help improve an
organization’s cultural competency (Rahman, 2019). We can
provide employment
opportunities to individuals from the local community by

9. setting up training camps that can
equip them with the required skills to work at the clinic, thereby
improving cultural diversity
in the workforce.
In this e-mail, I have presented multiple strategies to address
the diversity issue such
as initiating staff training and hiring diversity coaches along
with suggestions to change
existing hiring policies. Implementing these strategies can
increase the organization’s
cultural competency and workforce diversity. Improving an
organization’s cultural
competency assures improved efficiency of clinical staff as well
as patient satisfaction
(White et al., 2019).
Copyright ©2019 Capella University. Copy and distribution of
this document are prohibited.
LEADERSHIP AND GROUP COLLABORATION 6
Copyright ©2019 Capella University. Copy and distribution of
this document are prohibited.
References

10. Center for Community Health and Development. (2019).
Community Tool Box. Section 8.
Multicultural collaboration. https://ctb.ku.edu/en/table-of-
contents/
culture/cultural-competence/multicultural-collaboration/main
Cooper-Gamson, L. (2017). Are we bridging the gap? A review
of cultural diversity within
stoma care. British Journal of Nursing, 26(17), S24–S28.
https://doi.org/10.12968/bjon.2017.26.17.S24
Eskenazi Health. (n.d.). Lisa E. Harris, MD.
https://fsph.iupui.edu/doc/news-
events/Lisa-Harris-Bio.pdf
Morley, L., & Cashell, A. (2017). Collaboration in health care.
Journal of Medical Imaging
and Radiation Sciences, 48, 207–216.
https://doi.org/10.1016/j.jmir.2017.02.071
Rahman, U. H. F. B. (2019). Diversity management and role of
leader. Open Economics,
2(1), 30–39. https://doi.org/10.1515/openec-2019-0003
Shepherd, S. M., Willis-Esquesa, C., Newton, D.,
Sivasubramaniam, D., & Paradies, Y.
(2019). The challenge of cultural competence in the workplace:
Perspectives of

11. healthcare providers. BMC Health Services Research, 19.
https://doi.org/10.1186/s12913-019-3959-7
White, J., Plompen, T., Tao, L., Micallef, E., & Haines, T.
(2019). What is needed in
culturally competent healthcare systems? A qualitative
exploration of culturally
diverse patients and professional interpreters in an Australian
healthcare setting. BMC
Public Health 19, 1096. https://doi.org/10.1186/s12889-019-
7378-9

12. Assessment 2 Scenario
Use the following scenario as a basis to complete Assessment 2.
Imagine that you work in a health care facility and your boss
has just stopped by your office and
says the following:
Hi, I just have a couple of minutes - please forgive me for
stopping in without advanced
notice. One of the results of a recent employee survey at
Lakeland Clinic indicates we
have some issues to address. The data show 75% of the
employees have concerns
about at least one of the following: diversity issues, workplace
incivility, and poor work-
life balance.
Senior leadership has asked me how I plan to respond, and my
first inclination is to put
you in charge of assembling a team to address one of the issues.
You have
demonstrated effective organizational and communication on
other projects and I think
you will be a great asset as we move forward.
I have to run right now, but I’ll send you an email with more
information before I leave
today. See you later!
Subsequent Email

13. Thanks for talking with me this morning. I just want you to
know that this is really a great
opportunity for you. I know you have been interested in taking
steps to becoming a
leader in this organization and now it’s time to realize your
potential.
As you know we opened the Lakeland Medical Clinic to serve
area residents who were
unable or unwilling to use the services offered at the main
hospital. The first two months
of operation saw strong patient volume. Since then, the numbers
have dropped off
dramatically. This prompted leadership to start asking some
questions, which lead to the
internal survey that I mentioned yesterday.
I just met with leadership and they determined that the priority
right now is the diversity
issue because we have the opportunity to improve outcomes for
both employees and the
community.
This is part of an email I got from the clinic director last week:
“. . . after careful examination of all aspects of the organization
and talking with
some neighborhood leaders we have concluded that residents in
the community
do not feel comfortable coming to the clinic. It seems the staff
are lacking the
ability to develop a trusting relationship with the residents
primarily because they
do not understand the cultural values and norms. The
neighborhood residents,
which you know are predominantly Haitian, often feel their

14. beliefs, values, and
health practices are not understood.
1
When staff members were hired, we only considered their past
work
experiences, education and potential. We may have failed to
fully consider their
ability to work with diverse populations.“
Hopefully, the information gives you a better understanding of

15. the issues to be
addressed. Time to get started as things need to move quickly.
I want you to assemble a committee to clearly define the
problem and ultimately provide
guidance on solutions. Before introducing you to the clinic
director and executive team, I
want to review your approach specific to leadership style and
collaboration.
I want two things from you in a written document. The first part
is just for me, but the
second part I intend to share with the clinic director.
First, identify and describe a leader you would choose to lead a
project like this and
explain why. It can be anyone that is qualified, even someone
famous. Your choice will
tell me a lot about your leadership approach and priorities.
Next, select one of the
characteristics that make them successful and compare it against
your leadership skills.
The second item is related to leading and fostering teamwork
and collaboration among a
group of interdisciplinary professionals. We are looking for 4–6
members to serve on a
committee who will be considering the diversity issue and
ultimately making a
recommendation on how to address it.
I want you to:
• Describe your role and approach to leading the group. How
will you lead and
communicate? Will you be an authoritative, collaborative,

16. democratic, servant, or
transformational type of leader? Analyze the strengths and
weaknesses of your
approach in the context of thisproject.
• Describe how you would facilitate collaboration to maximize
team effectiveness. You
might consider:
o Communication technologies.
o Practices (accountability, decision making, delegating).
o Techniques for sharing information and ideas.
o Any others ideas you might have.
Remember this information will be shared with the clinic
director so keep it
clear, focused, and professional. Creativity is important;
however, we want to
be sure that your ideas and approaches align with current health
care
organization trends and practices, so include references from
current
academic or professional resources to support your points.
2

17. I have confidence in you!
Lynnette
3
Assessment 2 ScenarioSubsequent Email
1
2
Title of Assignment
Learner’s Full Name (no credentials)
Capella University
Course Title
Month, Year

18. [Date]
[Recipient’s Name]
[Organization Name]
[Type the letter in this section, per assignment guidelines.]
References
[List references used in APA format.]