1. _______________________________________________________________________________________________________________________
Lilliana Hernández Pérez
ID Number: 1-1255-0559
Urbanización La Perla | San Rafael de Alajuela
Mobile: 506 8836 0841
lilliana.hernandez-perez@hotmail.com
_______________________________________________________________________________________________________________________
PROFESSIONAL EXPERIENCE
Accenture Corporation
November 2015 - Currently
MigrationAnalyst&SeniorCollector LatinAmerica
 Lead the migration process for Latin America including flow charts creation
 Proceed to get the knowledge capture live to create the process documentation
 Training new employees on established processes to secure the best results
 Generate reports to provide an overview of the operation’s results
 Implement strategies to follow up the collection process and negotiate the best option to find a
solution when customers have some issue and cannot pay
 Maintain senior level client interaction and issue resolution
 Assist with translation and interpretation for teams members from India, Brazil and Costa Rica
 Work on the monthly Cash Collection Forecast Report and the DSO Report
Oracle Corporation
January 2013 – November 2015
Collection Analyst
 Manage portfolio over 90K
 Manage Order to Cash Operations offering: Invoicing, Collections, Credit and Order
Management
 Follow established processes to resolve Credit Memo Rebills to ensure a solution for customers
and proceed to clean the portfolio
 Create the account balances for customer and analyze the best option to get a solution for
payment strategy
 Help on training sessions for new employees joining the organization
 Lead the migration process for new accounts from Brazil to Costa Rica

2.  Follow up the DOS results in the accounts
Hewlett Packard
January 2008 – December 2012
HumanResourcesSpecialist
 Provide advice and training to recruiters related to the Hiring Management System (TALEO
and People Soft)
 Assist and help recruiters to manage the hiring process in the company
 Provide support in the termination process of the employees including Work Force Reduction
 Handle employee’s benefits: travel insurance, loans, leasing, among others
 Manage sensitive and confidential information from employees by following HR guidelines
 Assist in the recruitment process and job fairs
 Propose new strategies and improvement projects to develop new processes using the
knowledge and expertise in the business
 Provide support and guidance to HR Chat users, communicate company policies and take
action upon special requests
Dispatch Agent
 Provide support for Bank of America in USA and Canada
 Training new employees and provide the tools to ensure the best customer experience
 Assist Management when performing interviews as part of the hiring process
 Handle customer escalations
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES MANAGEMENT
Universidad Técnica Nacional | January 2012 – Currently
DIPLOMA IN EXECUTIVE BUSINESS BILINGUAL ASSISTANCE
Universidad Técnica Nacional | January 2006 – April 2008

3. OTHER STUDIES
Course Institution Finished Date
Conflict Resolution ADEM-Oracle 2015
Time Management skills ADEM-Oracle 2015
Negotiation Skills Hewlett Packard 2012
Certified for Portuguese language Fundacao da Cultura, Difusao e estoudos
Brasileiros
2011
Certified for Portuguese language Fundacao da Cultura, Difusao e estoudos
Brasileiros
2011
Cross Cultural Comunication
Program
Idioma Internacional-Hewlett Packard 2008
Excel certified INA Instituto Nacional de Aprendizaje 2006
SYSTEM & TOOLS
 SAP Finance Application
 Microsoft Office 2013
 Taleo Human Resources
 GHRMS
PERSONAL SKILLS
 Strong communication skills in Spanish, Portuguese and English
 Ability to interact with people from different countries and cultural backgrounds
 Strong ability to analyze data and turn it into valuable information
 Daily work driven by Commitment, Discipline and Responsibility
 Open to constant change, new challenges and projects