The CEO of a healthcare organization must draft a 2-3 page executive memo to improve patient satisfaction scores and experience based on best practices from the book "Service Fanatics." The memo should outline a strategy and tactics to put "Patients First" and describe how all staff can participate. It must include a call to action and how success will be measured. The memo must follow specific formatting guidelines.

1. Assignment 1: Executive Memo
You are the CEO of a Healthcare organization. The patient
satisfaction data, as measured by
the Press-Ganey survey, shows most patients who have received
care at your hospital would
not recommend the facility to friends and family, and the
patients’ overall rating of the
organization is mediocre at best. Your top focus as CEO is to
build a superior patient
experience.
Your Assignment:
Based on your reading of the Service Fanatics textbook,
including the best practices shared in
the book, draft a 2-to-3-page Executive Memo, to be distributed
to all staff and members of your
organization.
Be sure your memo includes the following:
1. Clear and concise outline of the strategy for improving the
patient experience
2. Tactics to be used to drive the strategy
3. Description of how all staff can participate in putting

2. “Patients First”
4. Call to Action, with a Statement about how success will be
measured
Your assignment must follow these formatting requirements:
• Typed, double-spaced, using Times New Roman font (size 12)
with one-inch margins on
all sides.
• In place of a Cover page, provide the following Headings on
Page 1 of your memo:
· TO: Insert Professor’s Name
· FROM: Insert Your Name
· DATE: Insert Assignment’s Due Date
· RE: It’s All About the Patient, Assignment 1
Note: The Headings page is not included in the required
assignment page length.
PLEASE FOLLOW THE GRADING RUBRIC AND
FORMATTING INSTRUCTIONS GIVEN. NO PLAGIARISM,
NO EXCEPTIONS.