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Municipal Approaches to e-Participation


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Municipal Approaches to e-Participation

  1. 1. Government e-Participation PPP Indaba Gauteng Legislature Stefan Stautner Presentation by SALGA / GIZ 1
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  3. 3. of the Study• “…to identify the potential for strengthening public participation and social accountability in South African local governance through the use of ICT’s, in the form of e-Inclusion and e- Participation and e-Government programmes.“ 3
  4. 4. ContextThe Policy Framework Vote Public Policy formulation Municipality Service Delivery Collaborative (Organised) Local Development
  5. 5. Status Quo• Auditor General – little transparency / accountability around finance• Low trust by citizens• Persistent corruption despite successive programmes to combat it• Patronage & nepotism undermine services & efficiency 5
  6. 6. Government Turnaround Strategy• Implement a new ward committee governance model;• good citizenship campaign to “unite the nation”;• mobilise public involvement in local development.
  7. 7. Trends• E-Inclusion• Infomediaries• Interaction tests DEPTH of citizenship• Social Media (Twitter, Facebook, MixIt)• Citizens more equal People are getting • Governments more responsive connected, where is • ICT’s driving Gov maturation government? 7
  8. 8. Case Studies in ICT Usage• Social Media: Langeberg Local Municipality (Facebook to reach citizens by creating a Facebook City Pages). Others include City of Johannesburg, Grahamstown and Durban.• Two way SMS platforms - eMakhazeni• Smart transportation systems - Nelson Mandela Bay Metro• Open source software - eThekweni Metro: use of to run websites & Voip to reduce telephone costs• Document Information Management Systems - uThungulu District Municipality (KZN) –could allow ward committees to track project progress in their areas
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  10. 10. Findings – Case Studies• Unevenness in ICT usage – competence mainly in metros & DMs• Community participation functions are rarely ICT enabled• Wariness amongst managers of using ICTs for accountability / transparency – seen as a political function• Some existing internal e-government functions could be easily enriched with eParticipation elements
  11. 11. Findings – Case Studies• ICTs are a productive focus for shared services – economies of scale, core expertise etc – may include mentor & support relations• Communication, public participation and IT functions are not always integrated and coordinated for the best impact on public participation and accountability.• ICT resource and infrastructure deployments tend to favour communication, branding and public relations functions at the expense of participation and transparency.
  12. 12. & Model/s Following a Maturity Model approach Medium ICT  High ICT Maturity  Basic ICT Maturity  Maturity with start‐ with advanced e‐ (e‐government) up e‐governance governance 12
  13. 13. ICT Maturity (e-government) -Short to Medium Term• Register for SMS alerts of council meetings, • Provision of all information as required by standing committees, IDP representative MSA and MFMA on website forums etc • On-line newsletter – can be an e-version of• ICT enabled customer satisfaction surveys hard copy newsletter (website, sms, call centre) • Making provision for key staff to use social• ICT enabled services at Multi-purpose media to enrich work content and access Resource (Thusong) Centres external expertise• Provision for online payment of taxes, • User-friendly searchable data base on web utilities, vehicle licenses, permits etc – can of key policies, minutes and by-laws be through a third party facility such as arranged by most relevance for service Easypay users• Call centres – mainly for service issues / • Creation of a Facebook municipal page and account queries use for public engagement on municipal issues• Full contact details for ward councillors published on internet 13
  14. 14. ICT Maturity with start‐up e‐governance (Med to Long Term)• Logging key concerns / issues per ward to • Provision of high level user services such as free sms number / website CCTV traffic flow patterns and water quality info from beaches to website or mobile• Internet-based ward profiles & data incl images • Use of rural hubs at schools, clinics etc to provide identity of traditional chief for the• Registration of interested parties via web or area, focus of recent consultations, projects email for input on key components e.g. scheduled for area & priorities spatial frameworks, land use plans etc • Email updates to registered subscribers• Provision for electronic input into IDP e.g. during times of municipal crisis e.g. budget / email, SMS or other link cash flow crisis• Email register of key interest groups / • Page on website summarising results of advocacy bodies by topic – targeted performance assessment from Annual feedback on draft by-laws, policies etc Report• Website facility for public comments / • On-line provision for receiving registering & feedback on draft by-laws, policies etc acknowledging petitions and complaints 14
  15. 15. ICT Maturity with advanced e‐governance(Long term)• Bi-annual SMS polls on performance of • General use of chat rooms, Wikis, mixit or ward councilors other social media platforms to generate discussion on key topics• Monitoring of ward projects via website link to key documents on intranet / municipal • On-line feedback to municipal departments data bases via website, sms, call centre, mixit or email – specific emails for different business units /• Wiki facilitated joint drafting of by-laws or line departments can be created policies by expert panels / interest groups • Conduct on-line polls on key LG issues e.g.• Electronic drafts of annual Report circulated re-naming suburbs and streets to registered interest groups / CSOs for comment prior to publication • Install webcams at council meetings enabling those who reside far away to watch• Identify and register particular proceedings at a municipal library. School ‘infomediaries’ for particular wards to children could also watch these meetings as facilitate on-line needs analysis / service part of the Life Orientation curriculum. prioritisation for ward / community based planning 15
  16. 16. pilot project in Greater TzaneenMunicipality
  17. 17. ContextGTM Why “Mobile Participation”• Population: 500 000, 80%  • Majority of residents have cell  rural, 125 villages phones• Large youth population (¾  • SMS’s will be read, more  under 35) reliable that other • Current PP mechanisms incl.  communication channels ward committees, ward  • Especially attractive  meetings, izimbizo, events communication medium for => Geographical, capacity &  youth financial constraints in  • Addresses challenges related  facilitating effective public  to large distances participation • Relatively cost‐effective
  18. 18. Concept OUTBOUND  SMS’S INBOUND SMS’S Councillors/  Know your  Input on  Council ward councillor development   sms alerts of  priorities e.g.  Objectives opportunities to  linked to  1. Improve scope & quality  participate e.g.  IDP/budget  of public participation in  ward/ward  consultations governance of GTM committee/IDP/ Input on  2. Improve municipality’s  budget  proposals e.g.  responsiveness to  meetings,  new policies &  citizens/stakeholders izimbizo,  by‐laws, tariffs  documents  Feedback on  Citizens/ available for  surveys comment etc. stakeholders Report service   Surveys e.g.  delivery faults customer  Lodge  satisfaction complaints/ask   Service delivery  questions notices e.g.  disruptions
  19. 19. - COMMUNICATING WITH THE COMMUNITY Case Study Emakhazeni Local Municipality 19
  27. 27. Model for e-Participation The Public &Other Stakeholders Info-mediariesMunicipality ICT infrastructure (Hardware & Software) Informational Base for Well Established Processes  (IDP, Budget, By‐Laws, municipal communications  & ward meetings, legislated informational bases  MSA & MFMA, etc.)
  28. 28. Model Software Infrastructure Free numbers and outgoing SMS (incurs cost to municipality) Internet apps and incoming SMS (no cost to municipality)Client side (Public) Any Web Mobile Mobile PSTN or Mobile Mobile App Mobile Browser Browser Phone or VoIP phones Third party site SMS GatewayServer side (Municipality) Mobile  (Mxit, or provider PCM Website IVR Website FaceBook, (e.g. System etc.) BulkSMS) Call Centre Software
  29. 29.• 1st priority - ICT’s deployed, to the established and well understood systems of participatory local governance:• From internal e-government to true eParticipation• Change mindset of officials – ICTs are not just for PR / communication purposes• ICT standards linked to municipal category / grade / incentives 29
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