1. communication
basics for
5
The Office . . .
By : Lauren gerardi http://www.examiner.com/images/blog/replicate/EXID15166/imag-

2. 1
voicemail
greeting
Smilewhen you record it!
http://wp.streetwise.co/wp-content/uploads/2013/01/How-to-
dominate-a-phone-interview.jpg

3. 2
phone calls
http://oyster.ignimgs.com/wordpress/stg.ign.com/2013/05/Jims_wall_of_pencils.png

4. 3
starting a
conversation
Ask if it’s a good
time...
http://2.bp.blogspot.com/-113HabeUiqw/TopwYQFE2YI/AAAAAAAAEqM/P_Vpp_
H473o/s400/tv%2B-%2B4%2Bthe%2Boffice.jpg

5. 4
When
interrupting
“ To clarify, I’d like to ask . . .
http://static.tvtome.com/images/genie_images/story/2013/o/office_s9e12_pamupset.png

6. 5
WRITTEN
COMMUNICATION
Tone of voice is
absent in email
http://media.avclub.com/images/384/384991/16x9/627.jpg?5347

7. CONTACT
INFORMATION
Lauren Gerardi
gerardilk@vcu.edu
citation:
gaylord, becky. 12 communications basics everyone
should know. ragan’s pr daily. http://www.prdaily.com/
Main/Articles/15336.aspx