KITA HR Conference 2018 - HR for the 21st century & the Future of HR
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The document discusses predictions for how the HR function will evolve in the future. It predicts that: 1) HR will go digital in a big way, using technology to transform how it engages customers, empowers employees, transforms products, and optimizes operations. 2) Digital learning will take off, reinventing learning and development. 3) HR will start focusing on the employee experience, mapping touchpoints and ensuring each interaction is positive. 4) Culture will become an important agenda for HR and businesses, and must be intentionally shaped. 5) HR will need to radically upskill for the future as work evolves, and will focus more on teams rather than just individuals.
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KITA HR Conference 2018 - HR for the 21st century & the Future of HR
- 1. HR For the 21st century The Future of HR Roshan Thiran roshan.thiran@leaderonomics.com www.facebook.com/roshanthiran.leaderonomics
- 2. Growth Time My Evolution into the world of HR 10. Johnson & Johnson Industry : Healthcare Function: HR Global Role 9. GE Asia Pacific Industry : Multi Function: HR Asia Role 7. GE Aircraft Industry : Aviation CFO & Biz Leader 8. GE Crotonville Industry : Multi Function: HR Learning Leader 6. GE CIG Industry : Multi Function: IT Project Mgmt Global 5. GE Capital Industry : Financial Service Function: Finance/Sourcing Europe Leader 4. NBC Universal Industry : Media Function: Finance Product Leader 1. GE Investments Industry : Investment Banking Function: Business Dev Individual Contributor 3. GE GCS Industry : Oil & Gas Function: Finance Inventory Mgmt 2. GE International Industry : Multi Function: Finance Analyst Global 12. Leaderonomics Industry : Multi Function: CEO Business leader 11. Star Media Group Industry : Media Function: CEO Business leader
- 6. And be Value Creators for all constituencies?
- 7. Value creation for employees
- 8. Resolving the 4 business Constraints Adding Value to Your Organisation Note: The 4 constraints model is based on the work of Roshan Thiran who spent more than 20 years studying various successful and failed organisations. The model is copyrighted to him and has been used in many successful organisational growth, transformation and scaling projects
- 9. 9 The Future of HR Top 5 Predictions of the HR Function Roshan Thiran Roshan.thiran@leaderonomics.com
- 10. HR WILL FINALLY GO DIGITAL IN A BIG WAY1
- 11. The World is changing at Unprecedented levels
- 12. 1st Industrial Revolution Steam Electricity & Mass Production Electronics & IT 2nd Industrial Revolution 3rd Industrial Revolution 3 industrial Revolutions thus far
- 13. Physical Biological Digital The Fourth Industrial Revolution
- 14. Digital Transformation ENGAGING CUSTOMERS Give them new experiences they love EMPOWERING EMPLOYEES Reinvent productivity and enable a data- driven culture TRANSFORMING PRODUCTS Innovate products and business models OPTIMIZING OPERATIONS Modernize portfolio, transform processes and skills Security
- 15. How is HR Transformating these areas digitally
- 16. DIGITAL LEARNING WILL TAKE OFF IN A BIG WAY, REINVENTING LEARNING AND DEVELOPMENT
- 21. HR WILL START INVESTING IN BIG DATA AND REAL-TIME FEEDBACK
- 22. HR WILL START FOCUSING ON THE EMPLOYEE EXPERIENCE2
- 23. EMPLOYEE EXPERIENCES Like marketers who focus on ‘customer experience’ HR Leaders need to map ‘employee experiences’ Just like marketers work on ‘touch-points’ Enable each employee interaction to be a ‘wow’ experience From on-boarding till exit, every experience is a wow – but can be tough & Bad
- 24. HR WILL BEGIN MANAGING THE “REJECTED CANDIDATES EXPERIENCE”
- 25. Virgin - $7 Mil new business Launched by managing rejected candidate experiences
- 26. CULTURE WILL BE AN IMPORTANT HR AND BUSINESS AGENDA3
- 27. Root of many issues Culture is the Has to be intentional Beliefs & experiences determine results
- 28. New York city in 90s … The broken window theory
- 29. What drives Key Results? MINDSET Model Extracted from PIL Results Pyramid
- 30. Driving Effective Key Results is constrained by . . . M1 M1 1 Model Extracted from PIL Results Pyramid
- 31. HR WILL RADICALLY UPSKILL FOR THE FUTURE AS WORK CONTINUES TO EVOLVE4
- 33. HR WILL FOCUS ON TEAMS RATHER THAN INDIVIDUALS5