This document discusses how to deal with conflicts at work. It identifies some common causes of workplace conflicts such as poor communication, differences in personalities and values, and competition. It then outlines some effects of conflicts at work like passive aggressive behaviors, increased absenteeism, and violence. Finally, it provides five tips for dealing with conflicts at work, which include listening without judgment, keeping calm, clearly communicating your opinions, apologizing, using humor, and viewing conflicts as opportunities.

1. Vietnam University of Commerce
DISCUSS
Topic:
How to deal with conflicts at work
Group: 8
Class: 1314DNTH1611
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2. BODY
1 CAUSE AND EFFECT OF CONFLICT
FIVE TIPS ON DEALING
2
WITH CONFLICT AT WORK
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3. CAUSE AND EFFECT
OF CONFLICT
I. Causes of the conflict at work
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4. CAUSE AND EFFECT
OF CONFLICT
 Poor Communication:
difference in
communication
styles or a failure to
communicate
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5. CAUSE AND EFFECT
OF CONFLICT
 Difference in Personalities:
 Different Values: a generational gap: Young
workers may possess different workplace values
than older workers
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6. CAUSE AND EFFECT
OF CONFLICT
 Competition: Competition
that is not properly managed
can result in employees
sabotaging or insulting one
another, which creates a hostile
work environment.
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7. CAUSE AND EFFECT
OF CONFLICT
II. Affect of conflict at work
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8. CAUSE AND EFFECT
OF CONFLICT
 Passive Aggressive Behaviors: In the workplace,
passive aggressive behaviors such as tardiness,
gossiping… may damage the performances of
otherwise valued employees.
 Increased Employee Absenteeism
 Violence
 Inspire Creativity Conflict can
inspire members to brainstorm ideas,
while examining problems from
various perspectives.
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9. CAUSE AND EFFECT
OF CONFLICT
 Improve Future Communication : Conflict can
bring group members together and help them learn
more about each other.
 Identify : New Members inspire often silent
members to step up and demonstrate leadership
skills
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10. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
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11. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
I. Listen, listen, listen! Try to understand each
other
 One of the things that makes the value of life is
to listen.
 This may be the key helps you can resolve the
contradictions in life in general, and in the job .
 Do not give opinions when others
are talking and calm your opinion.
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12. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
 Do not pretend to listen but to listen really
 Listen actively and openly, instead of trying to win
his
 If your colleagues have questions
frankly, give them the opportunity to
say what was causing both confusion.
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13. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
II. Keep calm
 Maintain
 Remember that any conflict is meaningless
 Go elsewhere
 Control actions during anger
 Take a deep breath
 Chill out
 Find a quiet place
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14. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
III. Make sure everyone knows your opinions.
 Presenting your ideas in
short and easy to understand
sentences.
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15. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
Apologize for your part in the conflict.
 Never say ambiguous sentences.
Trying to see the problem in enemy’s eyes.
 Using clearly words and familiar examples to
 Really apologize for your part. So it can go to
lead into your opinions.
an end in the friendliest way.
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16. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
IV. Keep smiling. Using humor to solve problems.
 Remember, your smile can brighten the darkest
Do you know: “A jokes is not for the
sarcasm and make down people purpose.
day!”
  Cartoon humoryour troubles and moodiness
Humor can bring to be helpful in solving
away.
conflict in the workplace.
=> Keep calm, smile and be a humorist in the
conflict.
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17. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
V. View conflict as opportunity
 Do you know a conflict with colleagues at work
 The conflicts can help you have
is not completelycreative ideas.
more negative?
 When it’s few disagreeable opinions, catalysts
too The conflicts often serve own
work lacks which encourageideas. offer us find out
of extraordinary and
about our differences in job.
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18. FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
 We can promote the development of the
organization.
=> Since then, we can see a conflict at work
can also create opportunities good work.
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19. Thank you
for your
attention!
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