Smart Cities and Suburbs program - Staff Co-design Workshop - Presentation 1 - April 2018
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This presentation supported a co-design workshop with staff of Lake Macquarie City Council, as part of the work program for a Federally supported Smart Cities and Suburbs Project being led by the University of Technology, Sydney, and Lake Macquarie City Council.
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Smart Cities and Suburbs program - Staff Co-design Workshop - Presentation 1 - April 2018
- 1. Charlestown Innovation Precinct (ChIP) & the Technology for Urban Liveability Project (TULIP) Smart Cities and Suburbs Grant Council Staff Co-Design Workshop 11 April 2018
- 2. Whoโs in the room? Turn to the person next to you. What is their name? Ask them what they did at work yesterday.
- 4. Smart City, Smart Council We want to be... Liveable. Sustainable. Creative. Inclusive. Efficient and Effective.
- 7. Activity Share your aspirations and challenges
- 8. Activity 1: Share your aspirations or challenges In groups of 3-5: 1. Share your role or operational area within Council. 1. Share a challenge you face with a particular project youโre working on or service you deliver. This can be a longer term Council aspiration or target, or a day to day challenge. 1. Write down your aspiration or challenge - one per sticky note, use big writing. See template questions on your desk.
- 9. What is the Challenge/Aspiration? _________________________________ What are the impacts? Who does it affect?
- 10. Activity 1: Share your aspirations or challenges Example challenge: Our customers tell us public toilets arenโt cleaned regularly enough, but we can only clean on a semi-regular basis, and we donโt have a good picture of when might be the best time to clean different areas. Example aspiration: We want to improve the customer experience of using public toilets.
- 11. Activity 2: Clustering aspirations and challenges A representative from each group: 1. Stick your aspirations or challenges to the window. Read them out as you go. What do we notice? Are there any emerging themes?
- 12. Lunch and city dashboard visualisation demo
- 13. Activity Unpacking and responding to aspirations and challenges
- 14. Activity 3: Unpacking and responding to aspirations and challenges Form a new group. Select on aspiration or challenge from the wall - what feels most pressing? Run through the template print out on your desk.
- 15. Step 1: Vision Words (desired future state) Write down some vision words that describe a world where your aspiration has been achieved or your challenge overcome. Example: Challenge: Main roads and adjacent areas have poor liveability and are not places that people want to be in. Vision: We have beautifully designed, comfortable, safe, clean, cool, inviting, interesting, quiet, etc. streets for people to enjoy. โ Aspiration/Challenge Vision words Actions & information
- 16. Step 2: Strategies, actions and information Thinking about your vision words, how do we get to that desired state? 1. What are some strategies or actions we could take (or are taking) to address this aspiration or challenge? 2. Could these strategies or actions benefit from more information? Some thought starters โ What do we need to know to help us carry out our actions? โ What data can empower us? โ Long-term strategic responses? โ Real-time operational/maintenance responses? โ Education and behaviour change? โ Aspiration/Challenge โ Vision words Actions & information
- 19. Next steps for you, ChIP & TULIP
Editor's Notes
- Journey to here, today. We know we want to be these things. Weโre on an endless pursuit to achieve these things. We have been for a long time now, since before I was at Council, and weโre always dreaming up new ways to achieve these. Two years ago, a bunch of people got together in a room, just like yourselves now, and they defined what it could mean to be a Smart City, and a Smart Council. They said being a Smart City and a Smart Council is to leverage new technological developments, together with people and process, to achieve these outcomes. Simple as that.
- We know that new technologies are getting faster and cheaper, batteries longer-lasting, we can store more information than ever before, we know that people are expecting more from Council and engaging more with the City digitally. So with all of that in mind, one of the questions we tasked ourselves with when thinking about how to be a Smart City and a Smart Council was: how new technology can provide us with richer insights about the city and city life, to help us improve liveability, sustainability, efficiency, etc.? This involves asking questions such as who is using it, how, why and for how long? And why not? Asking these sorts of questions led us to here today. We were fortunate in sharing in federal government funding to start to test these sorts of questions in real life circumstances. Enter the Charlestown Innovation Precinct / Project (ChIP). ChIP gives the project a face and a presence to test a bunch of ideas that will come out of staff and community engagement sessions like this, that we hope to test over the next year and a bit. We donโt have all the answers, this is not the sort of project you try and do alone. Technology cuts across everything. โฆ
- Geography
- In our first activity of the day weโre asking you to share your aspirations and challenges. What does that mean? All the Council staff in this room have been tasked with improving liveability, sustainability and the efficacy of Council operations. Your job now is to tell us about the challenges youโre facing - be they the long-term aspirations, or day to day service delivery. This is a challenging task. Try not to consider solutions. Just define aspirations or dilemmas. Important! Before we get into this activity, some of you may be thinking, weโve already done a bit of this as part of Councilโs Business Improvement program and new online ideas platform. Yes - youโre right, you have. But fear not, we have done our homework and have been working with the BI team to identify aspirations and dilemmas relevant to this project. Weโll bring them out later, but for now, we want you to have that discussion now with the people in the room.
- You have 20 minutes to come up with a handful of dilemmas, then weโll check in and see how youโre going.
- Note also the other questions on your desk. What are the impacts of the status quo? Who does it affect? You have 20 minutes to come up with a handful of dilemmas, then weโll check in and see how youโre going.
- Room activity. After all groups have stuck notes to window, step back and ask questions on presentation slide. Tom/Andrew shuffle notes around based on discussion. Break for lunch - but note, weโll come back to this good work.
- Before we get started, letโs first run through an example.
- Step 1. Think big, blue sky, think about diverge diagram - try to avoid thinking about resource limitations. Give us words that provide a feeling for the end result or end desired state.
- Part II Think big, blue sky, think about diverge diagram - try to avoid thinking about resource limitations Example: Challenge: Main roads and adjacent areas have poor liveability and are not places that people want to be in. Vision: We want beautifully designed, comfortable, safe, clean, cool, inviting, quiet streets for people to enjoy.
- Activity 4: Room activity Go around the room and ask each group to share their notes with the room. As they share, keyword datasets on A5 post it notes and stick the window. When finished, step back and reflect with the room - this is the pointy end of why weโre here today, to match up your data needs with your aspirations and challenges, BECAUSE we want to pilot some of these ideas - those that are suitable - as part of the grant project. What does this mean for next steps? Weโve got ideas on what should happen next but first weโll hear from Meshed, and then from you. We want to end on a bit of an overview of what other cities are doing. Weโve done some good work today identifying local needs, but itโs good to canvass whatโs going on elsewhere.
- Presentation by Catherine McManus, Meshed
- What has been your greatest insight today? What do you think should happen next? What would make it possible for you to participate in this process going forward?