2. A
•You ordered a pair of shoes and a t-shirt from
an e-store. When you received them, the t-shirt
was two sizes too small, and the shoes were the
wrong colour and covered in glitter. Write a
letter describing the problems and requesting
an exchange or a refund.
3. B
•You receive a fine in the mail for parking your
car in the wrong spot in Pärnu in September.
However, you were not in Pärnu and so can´t
have parked there – you were at school, in
Iisaku. Write a letter explaining it and
requesting that the fine be dropped.
4. C
•You wanted to be nice and took your younger sister
or brother to an amusement park for a day. However,
you had one horrible experience after another and a
bad day overall. Write a letter to the company
describing the details and asking for a refund.
