Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

campusHELP Data Brief May 2017

360 views

Published on

This data brief breaks down the services provided by UH Manoa's campusHELP team during the month of May 2017. Information includes types of users, number of requests, service category and modes of communication.

Published in: Data & Analytics
  • Be the first to comment

  • Be the first to like this

campusHELP Data Brief May 2017

  1. 1. Types of Users - May 2017 Alumni Community Faculty Graduate Student Parent or Guardian Prospective Student Staff Undergraduate Student 2%2% 40%40% 2%2% 1%1% 13%13% 24%24% 5%5% 14%14% Avenues of Inquiry for Users - May 2017 campusHELP CRSC Email Main Line (Keller) Personal Email Phone Walk-In 2%2% 1%1% 92%92% 0%0% 4%4% 1%1% Service Areas Requested - May 2017 Academic Services Campus Operations Non-University_2 Other Research Student Services Workplace Issues 27%27% 7%7% 1%1% 20%20% 0%0% 43%43% 2%2% Total Number of Ticket Requests Solved by Month January February March April May Month (Ticket Solved) #SolvedTickets 0 170 340 510 680 66 1313 238238 461461 659659 Monthly Report 06/01/2017 Page 1/2
  2. 2. Lead Administration Breakdown - May 2017 Chancellor Intercollegiate Athletics John A Burns School of Medicine Non-University Matters Other UH Campus Research Corporation of the University of Hawaii Richardson School of Law System Offices Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations Vice Chancellor for Research Vice Chancellor for Students 2%2% 3%3% 1%1% 2%2% 3%3% 0%0%0%0% 5%5% 35%35% 7%7% 1%1% 40%40% Page 2/2

×