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1 (McKinsey & Company, “The three Cs of customer satisfaction: Consistency, consistency, consistency,” Mar. 2014.)
2 Walker Info
3 (Dimensional Research)
4 (White House Office of Consumer Affairs)
INFDTP1481735-en-US-0116-1
Copyright ©2016 Infor. www.infor.com. All rights reserved.
The Infor Customer Experience Suite helps integrate
customer data across the enterprise, accelerate
customer engagement, and drive profitability.
“With Infor CRM, we improved
productivity and efficiency.
We run lean and continue to
achieve 98% or higher
customer satisfaction rates.”
Kevin Cantwell
President,
Big River Communications
“We couldn’t be happier with
Infor Configure Price Quote.
Besides allowing us to handle
significant sales growth
without adding resources,
it has helped us move to the
next level of professionalism
in our selling process.”
Tom Evans
Vice President of Sales,
Great Plains Manufacturing
“As a lean marketing
department supporting many
internal customers in multiple
divisions, each with specific
requirements, we wear
different hats every day.
Infor MRM helps us keep track
of projects, campaigns, daily
tasks and an infinite number
of details.”
Rob Arthur
Division Specialist,
Blanchard Machinery
Infor CX customers say:
Deliver on the promise of exceptional
customer experience throughout the
entire customer journey.
A powerful CX Suite
Infor CX Suite Awards
of customers who select
the suite stick with it
94+%
of new customers
choose cloud deployment
50%
companies on six continents
trust customer experience
to Infor
2,900 Products
• Infor CRM
• Infor Marketing
Management
• Infor Configure
Price Quote
• Infor Omni-channel
Campaign
Management
• Infor Interaction
Advisor
• Infor Rhythm
Did you know?
of consumers shared
bad experiences with
more than five people
54%
of consumers shared
good experiences
with more than five people3
33%
more costly to attract a new
customer than it is to retain an
existing customer4
By 2020, customer experience
will overtake price and product
as the key brand differentiator2
6 to7x
2020
$
Infor Customer Experience Suite
Drive engagement, increase satisfaction,
and improve profitability
Measuring the impact of an improved experience:
satisfaction increase
20%
projected revenue gain1
15%
In today’s world, customers have more distractions and ways to research and buy than ever
before. If you want to attract and keep them, you need to create a satisfying, consistent customer
experience across all your channels.
2015
Leader in
Gartner Magic
Quadrant for
Marketing Resource
Management (MRM)
2015
Nucleus Research
recognized Infor CRM
as a leader in the
CRM market
2014
Leader in
Forrester Wave™
for Cross-Channel
Campaign
Management
2015
Consumer Goods
Technology Reader’s
Choice Rankings
for four
consecutive years
2015
Infor is named
“One to Watch” for
Enterprise CRM Suite
in CRM magazine’s
CRM Market Awards
2015
CRM Watchlist,
included for five
consecutive years
2015-2016
ISM Top 15
CRM Enterprise
Software Award
2015
Infor CPQ selected
runner up in CRN Tech
Innovator Award

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CX Infograph

  • 1. infor.com/cx 1 (McKinsey & Company, “The three Cs of customer satisfaction: Consistency, consistency, consistency,” Mar. 2014.) 2 Walker Info 3 (Dimensional Research) 4 (White House Office of Consumer Affairs) INFDTP1481735-en-US-0116-1 Copyright ©2016 Infor. www.infor.com. All rights reserved. The Infor Customer Experience Suite helps integrate customer data across the enterprise, accelerate customer engagement, and drive profitability. “With Infor CRM, we improved productivity and efficiency. We run lean and continue to achieve 98% or higher customer satisfaction rates.” Kevin Cantwell President, Big River Communications “We couldn’t be happier with Infor Configure Price Quote. Besides allowing us to handle significant sales growth without adding resources, it has helped us move to the next level of professionalism in our selling process.” Tom Evans Vice President of Sales, Great Plains Manufacturing “As a lean marketing department supporting many internal customers in multiple divisions, each with specific requirements, we wear different hats every day. Infor MRM helps us keep track of projects, campaigns, daily tasks and an infinite number of details.” Rob Arthur Division Specialist, Blanchard Machinery Infor CX customers say: Deliver on the promise of exceptional customer experience throughout the entire customer journey. A powerful CX Suite Infor CX Suite Awards of customers who select the suite stick with it 94+% of new customers choose cloud deployment 50% companies on six continents trust customer experience to Infor 2,900 Products • Infor CRM • Infor Marketing Management • Infor Configure Price Quote • Infor Omni-channel Campaign Management • Infor Interaction Advisor • Infor Rhythm Did you know? of consumers shared bad experiences with more than five people 54% of consumers shared good experiences with more than five people3 33% more costly to attract a new customer than it is to retain an existing customer4 By 2020, customer experience will overtake price and product as the key brand differentiator2 6 to7x 2020 $ Infor Customer Experience Suite Drive engagement, increase satisfaction, and improve profitability Measuring the impact of an improved experience: satisfaction increase 20% projected revenue gain1 15% In today’s world, customers have more distractions and ways to research and buy than ever before. If you want to attract and keep them, you need to create a satisfying, consistent customer experience across all your channels. 2015 Leader in Gartner Magic Quadrant for Marketing Resource Management (MRM) 2015 Nucleus Research recognized Infor CRM as a leader in the CRM market 2014 Leader in Forrester Wave™ for Cross-Channel Campaign Management 2015 Consumer Goods Technology Reader’s Choice Rankings for four consecutive years 2015 Infor is named “One to Watch” for Enterprise CRM Suite in CRM magazine’s CRM Market Awards 2015 CRM Watchlist, included for five consecutive years 2015-2016 ISM Top 15 CRM Enterprise Software Award 2015 Infor CPQ selected runner up in CRN Tech Innovator Award