3. E-Business includes e-commerce along with all
activities related to internal and external business
operations.
Source: Baltzan, Paige. "e-Business." Business driven information systems.
3rd ed. New York: McGraw-Hill Irwin, 2012. 94. Print.
4.
5. The correct answer is:
350%
We need to jump on the bandwagon!
6. Access is over an unsecured network
Will give customers the ability to work within the
store
The store will be listed in websites and apps, such as
FreeWifiFinder.com
Will be set up to limit internet time during peak
time to give all customers access to seating
Increase customer value
7.
8. Encrypted
Contains and can broadcast:
◦ Name
◦ Favorite Items
◦ Special Requests
◦ Birthday
◦ Purchasing History
10. Hi Bill Can I get you
your favorite—a large
Chai Tea Latte with an
Espresso Shot?
11. All employees can know names of customers
Any employee can tailor service to individual
◦ Ex: Would they like a conversation?
Specific food and beverage recommendations can
be given
Could know what they like/dislike and mail them
coupons based off of this
Customer Service can be Improved
12. Allow customers to order quickly
Loyalty members: RFID shows personal
recommendations
Could minimize wait times
13. • Allows ordering before arrival
• Gives an estimated pickup time
• Allows customer to bypass lines
• Can apply mobile
coupons/payment
• Convenient for customers
14.
15. The Broadway Cafe
123 S Coffee Street Anytown, CO 12345
(555) 732-4975 or Fax (555) 732-4975
Open Mon-Fri 6am-8pm & Sat-Sun 7am-9pm
Menu Events Specials
Members Only
16. Based off of Business-to-Consumer (B-C)
Would sell premium roasted coffee to order
anywhere in the world
Would maintain premium feel by emphasizing
customer service
Results will be tailored to individual consumer’s
tastes.
Samples will be mailed periodically to the consumer
based off of tastes
17. All inventory information will be tied together in
one system
System will alert the café when and where inventory
waste is occurring
System will also communicate with suppliers when
inventories are running low.
All recipes are backed up in this system as a
precaution
18. Loyalty members sent samples in US Mail
Members sent emails of special offers
Mobile-couponing used to attract new customers
Facebook and Twitter accounts updated frequently
with new offers, news, offerings, etc.
19. • Wireless Internet Access
• Member-based Loyalty Program
• Collected Information
• Website
• App
• Other forms of contact
• Roast-to-Order Business
• Inventory Management
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