Leadership

1. Leadership in Times of COVID-19 and
Beyond
June 6th 2020 Webinar
by
DOUGLAS DEAN

2. 2
TUNA
Turbulent
Uncertain
Novel
Ambiguous
(*) Term coined by
Oxford University’s Syed Business School
(*)

3. TUNA in action: COVID-19 Pathology
Transmission?
• Contact only
• Aerosol mostly
Infection Rate?
• 5% to 50% asymptomatic
Immunity?
• No immunity
• Long term immunity
Infection type?
• Respiratory (Pneumonia)
• Capillary (COVID toes)
• Neurological (Taste & Smell)
• Immune System Response (Inflammation)
Susceptibility?
• Age
• Pre-disposition

4. The Cynefin
Framework
Reference:
D. Snowden & M. Boone, “a leader’s framework
for decision making”, Harvard Business School
Review, Nov. 2007, pp. 69-76
C=E
C=f(E)
C E
C≠E

5. How do you
lead when
you don’t
know?

6. Step 1: Admit you don’t know
(*) Paraphrase of Swiss Government
announcement on live TV. March 13th
We don’t know what is going on but I promise
you that we will do our outmost to find out….
Please be patient as we will make mistakes
along the way …. We will be transparent and
honest in everything we do…. We need your
help (*)

7. Step 2: Focus everything you do on your customers

8. Step 3: Identify and prioritize your Risks & Opportunities

9. Step 4:
Form teams to run a series of Business Sprint Projects (*), each
addressing a prioritized challenge or opportunity
(*) These are agile business projects not software agile projects

10. Step 5:
Ensure teams adhere to the
principles of High Performance
Teams
The 5 core principles resulting from Google’s Project Aristotle
2010 to 2014

11. Step 6:
Learn and
deploy
effective
process
tools and
techniques

12. Step 7:
Learn to build
and test
Minimum Viable
Products (MVPs)

13. The MVPs are key to
probing and
learning under
TUNA conditions

14. Step 8: Learn to love the Pivot

15. Mindset:
fail early, fail quick, fail often, fail cheap…
… fail safe

16. Summary: Towards Servant Leadership
• Be humble
• Put the customer at the center of everything
• Use teams to develop solutions
• Practice Psychological Safety
• Use proven tools and techniques

17. My contact details
Douglas Dean
Head of Consulting
OSR Consulting Sdn. Bhd
Web: osr.solutions
Email: doug@osr.solutions
Mob: +60 176067702