The ongoing pandemic is pushing organizations to rethink how they do business. Learn how to remain successful through this global crisis. Leveraging our digitally native expertise, Globant has developed this Business Continuity Plan that we would like to share today!

1. COVID-19: WHAT EVERY
COMPANY SHOULD DO
March 2020

2. Your takeaways from today
● Learn about COVID-19. Clear and simple direct from a trusted expert
● Survival guide for business continuity:
Focus on core processes
Use technology to simplify everything
Protect and empower your people, strengthening relationships

3. What we need to know
about COVID-19

4. ● Known to cause disease in animals and humans
● Seven strains cause disease in humans, and four cause mild respiratory diseases
● SARS-CoV in 2002 and MERS-CoV in 2012 linked to sometimes fatal illness
● On December 2019, a novel coronavirus emerged in Wuhan, China: SARS-CoV-2.
Virus: SARS-CoV 2
Coronaviruses

5. Common signs:
Clinical characteristics COVID-19
● Symptoms are non-specific: they are
observed with many viral infections,
for example influenza.
● Range from no symptoms
(asymptomatic) to severe pneumonia
and death .
Mean incubation period 5-6 days,
range 1-14 days
Most people infected with
SARS-CoV-2 have mild disease
and recover, including children.

6. We should think of protecting the lives of older people
who are most at risk!
Follow the recommendations from agencies and governments!!
Older adults (60 +) or people who have severe
underlying chronic medical condition like:
● Cardiovascular Disease
● Respiratory Condition
● Diabetes
Important! Higher risk

7. Take steps to protect yourself and OTHERS:
IMPORTANT: If you think you have been exposed to
COVID-19 and develop a fever and symptoms call
your healthcare provider for medical advice and stay
home!
●
● Wash your hands often with soap
and water for at least 20 seconds.
● Avoid touching your eyes, nose,
and mouth with unwashed hands.
Avoid close contact: maintain
social distance

8. Flattening the curve, why social
distancing is so important

9. Healthy Sick Recovered
Social distancing explained

10. Take steps to protect yourself and OTHERS:
Cover coughs and sneezes
Cover your mouth and nose with a
tissue when you cough or sneeze or
use the inside of your elbow.
Wear a facemask if you are sick
If you are NOT sick: You do not need to
wear a facemask.
Clean and disinfect
Clean AND disinfect frequently touched
surfaces daily (household bleach,
alcohol solutions).

11. Simple ways to prevent the spread of COVID-19 in your workplace
● Promote regular and thorough
hand-washing:
○ Put sanitizing hand rub
dispensers in prominent
places around the
workplace
○ Display posters promoting
hand-washing
○ Make sure all have access
to places where they can
wash their hands
● Make sure your workplaces are
clean and hygienic
● Anyone with even a mild cough or
low-grade fever (37.3 C or more)
needs to stay at home:
○ Make this messaging
prominent in your
workplaces.
● Promote good respiratory hygiene
in the workplace:
○ Display posters promoting
respiratory hygiene
○ Ensure that paper tissues
are available

13. Survival guide for
business
continuity

14. Key aspects of successful crisis
management
● Fully empowered by CEO / C-Suite
● Senior management must take this as top priority
● Quick turn around of decisions upon crisis
development

15. People
Operations+
CRISIS
POD
Legal
Comms
Infrastructure
External
experts
Key aspects of successful crisis management
Crisis management committee (The crisis POD)

16. Key aspects of successful crisis management
Give the Crisis POD an Identity
CRISIS
POD
crisis-pod@yourdomain.com

17. IDENTIFY &
MAP CORE
PROCESSES
ASSESS BUSINESS
IMPACT OF EACH
PROCESS
Identify virtual/physical
processes
Identify co-location
processes
Prioritize business
continuity
Identify hardware
needs
Key aspects of successful crisis management Going remote
FOCUS ON OUTCOME
CONTINUITY IS KEY
END
Yes
Yes
END
Yes
No
No
No

18. Quick alignment
of teams
Make the team feel
as a unit
Implement & train
on tracking tools
Run communication
plan
Key aspects of successful crisis management
Remote does not mean detached

19. Identities and
roles to address
critical
processes
Corporate
devices and
approved
alternatives
Applications for
key business
processes
Business data
maintaining
security and
compliance
Ensuring operations no matter what happens with a user centric approach,
and no compromising security and compliance
Identify Stakeholders.
Make sure they can
operate remotely (tools
accessibility, connectivity,
environment) without
impacting the operation.
PEOPLE CENTRIC
Identify people, tools, devices that are part of core processes

20. Start by implementing quick changes that
provide access to critical apps and data
leveraging existing technical capabilities
Leverage existing solutions, such as identity
management for users and roles
Quickly implement tactical new solutions
to complement remote access
● Add remote access to existing
desktops
● Implement virtual environments
for applications and desktops
● Provide approved devices to users
● Secure mechanisms to share
information
● Adapt core processes to the
crisis situation
● Review and update security
and compliance policies
● Align devices, apps and data
to the updated processes
CORE PROCESS
Adapt core processes to be executable in a remote and distributed fashion

21. A targeted high-impact communication strategy is key to an effective transition and adoption
of safe behaviors, strengthening relationships for geographically dispersed or remote workers.
● Awareness Campaign
○ Provide leaders with tools and coaching to help their people rapidly adopt new ways of working
○ Develop, Implement, and Communicate main Workplace Flexibilities
○ Enable remote workers at scale, avoid business disruptions
○ Rapidly deploy collaboration tools across the organization
○ Leverage virtual environments to support increase virtual demands
○ Monitor results (accessing tool, people contributions, etc.)
● Agile Communication Plan and tools
○ Validate ongoing communication channels readiness for change
○ Align strategy giving a sense of closeness no matter where you are
○ Deploy digital communication solutions (Like BriefMe and BeThere)
Key aspects of a successful communication

22. 1. Remote micromanagement will lead your employees to feel they
are not trusted. They will develop behaviors of over
communicating unimportant events and wasting time in making
progress with what really matters.
2. To foster ownership, you can use several tools and techniques
but mainly you want to make sure everyone is aligned with the
goal so the progress turns steady and motivating for your
employees.
3. Your daily meetings are a great moment for course correction of
misaligned efforts.
Guaranteeing progress without
control and micromanagement.
The best way to make your employees
feel useful when there is no boss
looking at them is by way of alignment,
autonomy and trust.
Always celebrate success by sending kudos and making it visible to the rest of the company.
Key aspects of successful communication crisis management
Alignment, autonomy and trust

23. Making our teams more resilient, connected and engaged
#takingcare #bekind

24. The stronger the bonds, the more likely to keep a
workplace engaged and productive
EMPLOYEE CONNECTIVITY MORE HUMAN, INTELLIGENT AND AGILE ORGANIZATIONS
Positive digital
experience
for all
employees
High
performance
with a
connected
workforce
Strong team
dynamics
across the
organization
Making our teams more resilient, connected and engaged

25. Making our teams more resilient, connected and engaged

26. Summing it all up

27. Summing it all up
● NEED to take action
● Must comply with general
WHO recommendations
● No time to improvise, get help
● Proper sustainable plan
means less liability
● How can Globant help ?
continuity.globant.com

28. Thank You!