Version 2 of my slide show - always a work in progress

1. Introducing
Kate Lavender

2. Born In Brighton

3. Became Nomadic - aged 6 weeks

4. 9 schools
4 countries
3 Languages!
Became hugely resilient

5. University of Life

6. Aged 21: 1st
Management Role
OR Diploma in
Management

7. AirMiles
- my MBA

8. Finding What I
love

9. Solving big problems
Juggling lots of practical stuff
leading teams
Inspiring people to do more than
they thought they could

10. Hard Knock Cafe -
CSD at AXA PPP -
a Real Chaos to
calm story

11. 3 years hard work gave me a fantastic team
and the odd deliverable:
Worked with key clients to regain their confidence in PPP’s ability to
delivery top quality service whilst rebuilding the operational
platform
Established an in-house/offshore claims processing unit in Bangalore
providing a top quality, sophisticated claims function which resulted
in a significant increase in capacity for the UK operation to serve
customers
Reengineered the claims operation process and reduced claims costs
by 10% YOY (saving £65 million)
Designed and implemented a completely new organisation structure
that incorporated multi-skilling, coaching, experts, rewards, bonus
and the definition of new management roles

12. So what did I take
from that?

13. i get things done
Ibuild new operations that
deliver what the customer wants
I ensure people are in the roles that
best suit their strengths and
so fly!
I make those tough decisions

14. building a
portfolio

15. Short Interlude: the house in France

16. Then the boys arrived

17. And since then

18. Transformed failing operations into
market leading ones
Designed service propositions to meet
the new world and it’s challenges
redesigned organisations from top to
toe (including roles, reporting,
performance Mgmt, reward etc)
Implemented values/principle based
cultural & process change

19. Mentoring
Business owners through the
transition from managing to leading
Young managers through the
transition to leadership

20. HOW?
By getting a clear picture of success and mandate from the Board.
By clarifying what had worked best in the company and showing
respect for its heritage.
By giving people the confidence to suceed I energise them into action
By connecting the new approach to the existing company by creating
some kind of ‘corridor’ – but developing the new approach separately.
By building the new department, delivering great customer service
and showing bottom-line results.
By handing-over the department to people whom I coached to run it
successfully.

21. Some of my clients