2. Background
Why the receptionist should be use English?
there are foreign guests
English as a global language
so, receptionists are sued to be able to communicate
by using English language
3. Goal
Receptionists are hope to be able to use English for
communicate in serving of the guests, especially to
foreign guests.
4. There are four chapters
1. Greeting
2. Handling a phone
3. Receiving the guests
4. Mentioning number of the room and price-tags
5. Greeting
Greeting is also important for receptionists because when
they meet visitors they must greet their visitors.
Objective :
receptionist is able to greet guest firstly.
examples :
Good morning,good afternoon, good evening, good night
Divided based on the time of o’clock
00-12.00 = am
12.00-00 = pm
6. Can I help you ?
Welcome to our hotel
We are very glad for your coming
Thank’s for your coming
Nice to meet you
We hope you feel comfortable
time : two meeting ( 2 x 45’ )
7. Receiving Telephone skill
Receptionists also need the skill to receive telephone from the
visitors who will reserve the room
objectives :
1. To receive and respond the telephone from the guests
who will booking the room.
2. To know the guests request
3. To develop proper phone skills when at work.
8. Receiving the guests
objective :
Recepsionists are be able to receive the guests politely
use English.
examples :
G: Good morning.
R: Good morning Mr/Mrs, can I help you?
Or what can I do for you?
G: I would like to reserve the room.
R: May I ask your identity card?
G: Yes, certainly
Time : three meetings ( 3 x 45’ )
