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when

culture is everything
a brief lesson from
a little preview
1

7 Facts

you should know about
#01

One of the WORLD’s largest

shoe and apparel
online store

>
1000 brands
>

50.000 shoes types
#02
#03

Revenue

$ 1 BILLION
>
#04
#05
little

Wierdness

is part of its core values
#06

Published uncensored culture book
#07
CEO
family music video
2

the

mission
3

the

10 core values
core value

#01

Deliver WOW through service
core value

#02

Embrace and Drive Change
core value

Zappos Bald and Blue Day

Zappos Tutu Tuesday

#03

Create Fun and
a Little Weirdness
Decorating Meeting Room Contest

core value

#03
core value

Be Adventurous,
Creative
and

Open Minded

#04
Zappos Product Video
core value

Pursue Growth

and

Zappos Library

#05

Learning
core value

Build Open and
Honest Relationship
with Communication

#06
core value

Build a Positive Team
Family Spirit

#07

and
core value

Do More
with Less

#08
core value

#09

Be Passionate
and Determined
core value

Be Humble

#10
10 core values
1. Deliver WOW Through Service
2.Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Advent...
3

10

fruits
fruits

+

#01

$1.2 billion
fruits

#02

Rank #06
the 100 Best

Companies to work for
fruits

#03

7
5%

Repeat customers
of its purchase sales
fruits

43%

#04

new customers
came from WOM
fruits

Employee Turnover Rate

#05

8.32%
over 2 million followers
(and still growing)

fruits

#06
fruits

#07

Sell training about its culture, even give
a free tour around the company
fruits

#08

Number #1

New York Times
Best Seller
(27 weeks consecutively)
fruits

#09

Start a delivering happiness movement
fruits

#10

Inspire people around the world !
Tyler Williams Cover Letter

fruits

#10
thank you
agus.iskandar@gmail.com

slides by: @august_iskandar
credits
This presentation is mainly inspired by:
#1 Tony Hsieh’s book, “Delivering Happiness”
#2 Joseph Michelli’s book, “...
When Culture Is Everything - A Brief Lesson from Zappos
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When Culture Is Everything - A Brief Lesson from Zappos

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Zappos had been a perfect role model of a company which really really concerned about the their company's culture. That's why I titled this presentation, "When Culture Is Everything". Hopefully the presentation can inspired all of you.

Published in: Business, Education

When Culture Is Everything - A Brief Lesson from Zappos

  1. when culture is everything a brief lesson from
  2. a little preview
  3. 1 7 Facts you should know about
  4. #01 One of the WORLD’s largest shoe and apparel online store > 1000 brands > 50.000 shoes types
  5. #02
  6. #03 Revenue $ 1 BILLION >
  7. #04
  8. #05 little Wierdness is part of its core values
  9. #06 Published uncensored culture book
  10. #07 CEO
  11. family music video
  12. 2 the mission
  13. 3 the 10 core values
  14. core value #01 Deliver WOW through service
  15. core value #02 Embrace and Drive Change
  16. core value Zappos Bald and Blue Day Zappos Tutu Tuesday #03 Create Fun and a Little Weirdness
  17. Decorating Meeting Room Contest core value #03
  18. core value Be Adventurous, Creative and Open Minded #04
  19. Zappos Product Video
  20. core value Pursue Growth and Zappos Library #05 Learning
  21. core value Build Open and Honest Relationship with Communication #06
  22. core value Build a Positive Team Family Spirit #07 and
  23. core value Do More with Less #08
  24. core value #09 Be Passionate and Determined
  25. core value Be Humble #10
  26. 10 core values 1. Deliver WOW Through Service 2.Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5.Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10.Be Humble
  27. 3 10 fruits
  28. fruits + #01 $1.2 billion
  29. fruits #02 Rank #06 the 100 Best Companies to work for
  30. fruits #03 7 5% Repeat customers of its purchase sales
  31. fruits 43% #04 new customers came from WOM
  32. fruits Employee Turnover Rate #05 8.32%
  33. over 2 million followers (and still growing) fruits #06
  34. fruits #07 Sell training about its culture, even give a free tour around the company
  35. fruits #08 Number #1 New York Times Best Seller (27 weeks consecutively)
  36. fruits #09 Start a delivering happiness movement
  37. fruits #10 Inspire people around the world !
  38. Tyler Williams Cover Letter fruits #10
  39. thank you agus.iskandar@gmail.com slides by: @august_iskandar
  40. credits This presentation is mainly inspired by: #1 Tony Hsieh’s book, “Delivering Happiness” #2 Joseph Michelli’s book, “The Zappos Experience” Fonts Kavaler Noteworthy Images From various sources (sorry, I forgot to note all the links) Creative by @bobiehui

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