Total Quality Management

1. Name: JOJIE A. DADOR Date: February 26, 2022
Year/Section: Third Year – A Grade & Score: ________________
CHAPTER EXAMINATION
I. True or False
On the space provided before each number put a  if the statement is TRUE and X if the
statement if FALSE.
______ 1. Quality can only be observed through the eyes of the customers.
______ 2. Design must be simple and also less expensive so as to meet the customers’
product or service expectations.
______ 3. Feedback on a regular basis must come from both internal and external
customers.
______ 4. Developing standards to measure each individual key output is a necessity to
define individual quality.
______ 5. With TQM all of the organization’s resources are used effectively to improve all
of its processes.
______ 6. Quality is a necessary parameter which helps organizations outshine their
competitors and survive the fierce competition.
______ 7. TQM does not work in an environment where employees criticize and backstab
each other.
______ 8. Employees who come up with improvement ideas and perform exceptionally
well must be appreciated in front of all.
______ 9. Teamwork gradually breaks down the communication barriers and acts as a
platform of change.
______ 10. Kaizen strategy maintains and improves the working standard through small
gradual improvements.
II. Identification
On the space provided before each number, write the word or words that will make the
statement correct.

2. _________1. ____ is defined using costs and prices as well as the number of attributes.
_________2. ____ is how sound the product functions or service performs when put to use.
_________3. ____ focuses on the product or service and performance should be exactly as what
customer demands.
_________4. ____ are incurred to avoid failure problems.
_________5. ____ is checking of inward bound material, process setup, and products against
contracted specifications.
_________6. ____ is faulty product or material that cannot be repaired, used or sold.
_________7. ____ deals with the means to deter the occurrence of defects and is usually achieved
using statistical process control techniques.
_________8. ____ is the cost of making available products or services based on required standards.
_________9. ____ are acquired to treat defects revealed earlierwhen the product or service is
delivered to the customer.
_________10. A ____ is a combination of methods, materials, manpower and machines that work
collectively to produce a product or service.
III. Enumeration
5 approaches to quality definition
1. ___________________________
2. ___________________________
3. ___________________________
4. ___________________________
5. ___________________________
5 core concepts of TQM
1. ___________________________
2. ___________________________
3. ___________________________
4. ___________________________
5. ___________________________