For more course tutorials visit www.uopops571.com 2. An activity-system map is which of the following? A diagram that shows how a company's strategy is delivered to customers A timeline displaying major planned events A network guide to route airlines A facility layout schematic noting what is done where A listing of activities that make up a project 3. Which of the following is a total measure of productivity?

1. OPS 571 Final Exam Guide (New, 2018)
Which of the following is a measure of operations and supply
management efficiency used by Wall Street
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2. An activity-system map is which of the following? A diagram
that shows how a company's strategy is delivered to customers A
timeline displaying major planned events A network guide to
route airlines
A facility layout schematic noting what is done where A listing of
activities that make up a project
3. Which of the following is a total measure of productivity?
Output/Materials Output/Labor Output/(Labor + Capital +
Energy)
All of these Output/Inputs
4.Which of the following approaches to service design is
characterized by having the customer take a greater role in the
production of the service? Quality approach Self-service approach
Production-line approach Do-it-yourself approach Personal-
attention approach
5. Which of the following basic types of production layout
formats is one that has similar equipment or functions are grouped
together?

2. Work center layout Production line layout Group technology
layout
Manufacturing cell layout Assembly line layout
6. Which of the following is a characteristic that can be used to
guide the design of service systems? Services are all
similar.Services cannot be inventoried. Services businesses are
inherently entrepreneurial. Even service businesses have internal
services. Quality work means quality service.
7. An advantage of a make-to-stock process is which of the
following? All units of output are unique. It features rapid
delivery of a standard product. It combines the best features of
other processes. It responds directly to customer orders. It allows
the firm to avoid inventory costs.
8. Getting an autograph from a famous person might involve
standing in which type of queuing line structure? Single channel,
single phase
None of these Single channel, multiphase Multichannel,
multiphase
Multichannel, single phase
9. For an infinite queuing situation, if the arrival rate for loading
trucks is 5 trucks per hour, what is the mean time between
arrivals?
2.5 hours 5 hours 0.2 hour0.1 hour None of these
10. An assumption of learning curve theory is which of the
following?

3. Organizational learning is not included in learning theory. The
time required to do a task will vary randomly each time the task is
repeated.Unit time will decrease at an increasing rate. Learning
will not be transferred from one worker to the next. The reduction
in unit time will follow a predictable pattern.
11. A company's production process has an 80 percent learning
curve rate. The process has produced 1,000 units to date. A
process refinement is estimated to allow a future learning curve
rate for the identical product of 75 percent. However, the initial
unit made using the new process will take the same amount of
time as the initial unit produced using the old process. At what
point, using the new process, will the production rate exceed the
production rate achieved by the old process? Before the 100th
unit Before the 120th unit
Before the 80th unit Before the 50th unit Before the 250th unit
12.For which of the following should we use a p-chart to monitor
process quality? Grades in a freshman "pass/fail" course
Temperatures in a classroom The dimensions of brick entering a
kiln
The weight of fluid in a container Lengths of boards cut in a mill
13.You have been called in as a consultant to set up a Kanban
control system. The first thing to do is to determine the number of
Kanban card sets needed. Your research shows that the expected
demand during lead time for a particular component is 150 per
hour. You estimate the safety stock should be set at 25 percent of
the demand during lead time. The tote trays used as containers
can hold 8 units of stock, and the lead time it takes to replenish an

4. order is 2 hours. Which of the following is the number of Kanban
card sets necessary to support this situation?4268894794
14.Which of the following is a fixed-time-period inventory
model?
Just-in-time model The EOQ model Periodic system model
The Q model The least cost method
15.A company is planning for its financing needs and uses the
basic fixed-order-quantity inventory model. Which of the
following is the total cost (TC) of the inventory given an annual
demand of 10,000, setup cost of $32, a holding cost per unit per
year of $4, an EOQ of 400 units, and a cost per unit of inventory
of $150? None of these
$1,501,600
$1,498,200
$499,313
$500,687
A. $1,501,600
Q = 400. Average Inventory = Q/2 = 200. Holding cost/year = $4.
Thus, annual holding cost = $800. Annual set-up cost =
10,000/400 = 25 x $32 = 800. Demand x cost per unit = 10,000 x
$150 = 1,500,000. Hence, TC = $1,500,000 + 800 + 800 =
$1,501,600.
16. Which of the following is a principle of work center
scheduling?

5. Reschedule every day. Once started, a job can and should be
finished even if unavoidably interrupted Assign the first worker to
all of the days that require staffing.Achieve certainty in standards
and routings.
Give work centers less to do then their maximum.
17.Which of the following is a "focusing step" of Dr. Eli
Goldratt's theory of constraints? Identify system constraints.
Support system constraints. If you have no system constraints,
make some.
Reduce system constraints. Reinforce system constraints.
18.In designing a lean production facility layout, a designer
should do which of the following?Locate flexible workstations
offline.
Balance capacity using job shop analysis.Design for work flow
balance. Always keep operations on a single floor of the factory.
Link operations through a push system.
19.A simple project listing of five activities and their respective
time estimates are presented here:
Using CPM, which activities make up the critical path?
None of these
A, B, D, E
A, D, E
A, C, B, D, E
A, C, D, E

6. 20.A company must perform a maintenance project consisting of
seven activities. The activities, their predecessors, and their
respective time estimates are presented here:
Using CPM, which activities make up the critical path?
A, C, B, F, E
None of these
A, B, D, F, G
A, C, E, F, G
A, D, E
21.Which of the following is not a problem definition tool from
the operations consulting tool kit?
Issue trees
Five forces model
Computer simulation
Customer surveys
Gap analysis
22.Which of the following is not one of the basic types of
forecasting?
Simulation Causal relationships Qualitative Time series analysis
Force field analysis
23.A company has actual unit demand for three consecutive years
of 124, 126, and 135. The respective forecasts for the same three
years are 120, 120, and 130. Which of the following is the
resulting MAD value that can be computed from these data?

7. 31
15
123
5
C MAD = ABS[(124 - 120) + (126 - 120) + (135 - 130)]/3 = 15/3
= 5.
24.From an operational perspective, yield management is most
effective under which of the following circumstances?
Inventory is perishable.
The firm doing yield management is very profitable.
Demand cannot be segmented by customer.
Fixed costs are low, and variable costs are high.
The customer is a "captive" of the system.
25.
What is transaction processing?
The decision support system used to efficiently handle multiple
transactions
The movement of paperwork through a system using a decision
tree
The scheduling of machinery to minimize time and scrap
The posting and tracking of the detailed activities of a business
26.

8. If the actual output of a piece of equipment during an hour is 500
units and its best operating level is at a rate of 400 units per hour,
which of the following is the capacity utilization rate?
0.75
1.00
1.25
1.33
100
27.Which of the following is an input to the master production
schedule (MPS)?
Planned order schedules
The bill of materials
The aggregate plan
The exception report
Inventory records file
28.
Which of the following is considered a primary report in an MRP
system?
Cycle counting reports
Performance reports
Planned order schedules
Planning reports
Exception reports

9. 29. The centroid method for plant location uses which of the
following data? Probabilities and payoffs
Correlation matrix of existing facilities
Volume of goods to be shipped between existing points
Inbound transportation costs
Transport times between facilities
30.In Hau Lee's uncertainty framework to classify supply chains,
a supply chain for functional products with an evolving supply
process is called which of the following?
Responsive Forward looking Efficient Risk hedging Agile

10. 29. The centroid method for plant location uses which of the
following data? Probabilities and payoffs
Correlation matrix of existing facilities
Volume of goods to be shipped between existing points
Inbound transportation costs
Transport times between facilities
30.In Hau Lee's uncertainty framework to classify supply chains,
a supply chain for functional products with an evolving supply
process is called which of the following?
Responsive Forward looking Efficient Risk hedging Agile