3. A large repertoire of skills
Adaptability
Ability to perform skillfully
Involvement
Empathy/Perspective Taking
Cognitive Complexity
Self-Monitoring
4. Proper responses shows the listener’s solidarity
with the speaker’s situation.
Guidelines for being supportive:
Sincerity
Being sure the other person can accept support
Focus on the present situation
5. Your client could be affected
- Noise (physiological/psychological
discomfort)
- Belonging to a different generation
-Neurobehavioral challenges like mental
illnesses or disabilities
Cognitive complexity is important
to keep in mind while trying to
avoid conflicts and
misunderstandings When one perceives
and responds to
variables based on
prior experience and
prior developed
personal constructs
6. Identifying with the speaker
Reflecting the importance of the situation and making
reinforcing remarks.
Things to Avoid to empathize more effectively:
*Denial of rights to feel emotions ex. “Don’t feel so bad”
*Minimizing the significance of the situation
*Being self-defensive
*Raining on the speakers parade, noting the negatives of
shortcomings
7. Is Proximal (physical distance)
In relation to empathy
Must not be compromised to
maintain a professional
relationship
Establishes and maintains
professionalism
8. Verbal Communication serves as indicators like:
Intonation
How abstract or direct the statements are
‘Judgemental’ language
Context
Nonverbal Communication:
Body Language (crying, laughing, posture, etc.)
Use of hands for contact or expression
Movement
Voice
Distance
Physical attractiveness
9. Focus on how the client sees you as a:
Mentor
Supporter
Assistant
Therapist
Help
We communicate
professionally:
- By appearance
-verbally
-nonverbally
