Research has found that how we communicate is the single most important predictor of team performance. This presentation delves into the ways in which we can optimize team collaboration through innovative workspaces.
16. Intel + Gensler | 16
Quality and number of exchanges; face-to-face being more
effective than remote.
Quality of team exchanges; more evenly distributed
patterns are more effective than clusters.
Amount of effective communications with external teams;
especially for creative and innovative teams.
AGILE WORKING COMMUNICATION
Source: The Science of Building Great Teams, Pentland, Harvard Business Review, 2012
01 ENERGY
02 ENGAGEMENT
03 EXPLORATION
THE SCIENCE OF COLLABORATION
17. Intel + Gensler | 17AGILE WORKING MANIFESTO
MANIFESTO
We are uncovering better was of developing
software by doing it and helping others do it.
Through this work we have come to value:
Individuals and Interactions over process and tools
Working Software over comprehensive documentation
Customer Collaboration over contract negotiation
Responding to Change over following a plan
That is, while there is value in the items on the right,
we value the items on the left more.
Source: www.agilemanifesto.org
18. Intel + Gensler | 18AGILE WORKING MANIFESTO
MANIFESTO
We are uncovering better was of developing
software by doing it and helping others do it.
Through this work we have come to value:
Individuals and Interactions over process and tools
Working Software over comprehensive documentation
Customer Collaboration over contract negotiation
Responding to Change over following a plan
That is, while there is value in the items on the right,
we value the items on the left more.
Source: www.agilemanifesto.org
20. Intel + Gensler | 20CASE STUDY NOKIA
EXPERIMENT
01 TWO DIFFERENT DESIGNS FOR FOUR DIFFERENT TEAMS
02 OBSERVED HOW THEY WERE DOING
03 ASSESSED THEIR FEEDBACK AFTER THREE MONTHS
Guest
Chair
Portable
Whiteboard
Guest
Chair
Coat
Storage
Lateral
File
Conference
Phone
21. Intel + Gensler | 21
FEEDBACK
Being co-located has improved my job satisfaction
My concerns during the pilot (if any) were addressed
The physical setup of the space is acceptable
Being co-located has improved how my team functions
Favorable
Neutral
Unfavorable
100%0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
20%
20%
40%60%
80%
80%
100%
CASE STUDY NOKIA
22. Intel + Gensler | 22
ONE SIZE WON’T FIT ALL
CASE STUDY NOKIA
26. Intel + Gensler | 26
RESPONSE
01 BIGGER PODS
02 MORE FLEXIBILITY
03 MORE PRIVACY
CASE STUDY NOKIA
27. Intel + Gensler | 27
“HOMEGROWN”
POD
AGILE 2.0 POD PILOT POD
• Maintains personal
space
• Underutilized
storage
• Note enough space, personal
or overall
• Not enough storage
• Not enough workspace
• Too tight
• Personal space and storage critical to
maintain
• Accessible whiteboard space / display
space
• Flexible scrum space
• Space for visitors
• Social support / get-aways on floor
CASE STUDY NOKIA
28. Intel + Gensler | 28
OUTCOME
01 FASTER SPEED TO MARKET
02 HIGHER ENGAGEMENT SCORES
03 SIGNIFICANT DEFECT REDUCTION
CASE STUDY NOKIA
31. Intel + Gensler | 31THE SEPARATION MAIN DRIVER
With technology becoming more available and easier to use, knowledge
workers are looking to shed the boundaries the typical workplace creates.
MAIN DRIVER
32. Intel + Gensler | 32THE SEPARATION RESULT
UNTETHERED
RESULT #1
33. Intel + Gensler | 33THE SEPARATION RESULT
WORKDAY CHANGE
RESULT #2
34. Intel + Gensler | 34THE SEPARATION SHIFT
THE SHIFT
WORKPLACE
WORKSPACE
WORKSPACE
WORKPLACE
A B
36. Intel + Gensler | 36
ORGANIZATIONAL DRIVERS
THE SEPARATION DRIVERS
01 UNDERSTANDING THE INDIVIDUAL
ATTRACTION + RETENTION
37. Intel + Gensler | 37
CONCEPTUAL AGE
THE SEPARATION DRIVERS
AUTONOMY
MASTERY
PURPOSE
DESIGN
STORY
SYMPHONY
EMPATHY
MEANING
PLAY
Source: Dan Pink, A Whole New Mind
38. Intel + Gensler | 38THE SEPARATION DRIVERS
01 GENERATIONS
02 BEHAVIORAL STYLE
03 WORK PROCESS
04 PERSONAL GOALS
05 PERSONAL VALUE
INDIVIDUAL DRIVERS
39. Intel + Gensler | 39THE SEPARATION RETHINK WORKPLACE
02 RETHINK THE WORKPLACE
EFFECTIVE WORK
01 UNDERSTANDING THE INDIVIDUAL
ATTRACTION + RETENTION
ORGANIZATIONAL DRIVERS
40. Intel + Gensler | 40
DRAFT
Gensler | 30
NECESSARY EVIL
A CONTAINER FOR
RESOURCES
HOUSE FOR ME
INTRO THE BIG FROM -TO
$ $ $ $ $ $ $
$ $ $ $ $ $ $
$ $ $ $ $ $ $
$ $ $ $ $ $ $
$ $ $ $ $ $ $
$ $ $ $ $ $ $
$ $ $ $ $ $ $
ADJUSTABLE ASSET
ECO-SYSTEM OF HUMAN
CAPITAL
HOME FOR WE
NECESSARY COST
A FIXED CONTAINER FOR
RESOURCES
HOUSE FOR ME
ADJUSTABLE ASSET
ECO-SYSTEM OF HUMAN
CAPITAL
HOME FOR WE
THE SEPARATION RETHINK WORKPLACE
41. Intel + Gensler | 41THE SEPARATION
02 RETHINK THE WORKPLACE
EFFECTIVE WORK
01 UNDERSTANDING THE INDIVIDUAL
ATTRACTION + RETENTION
03 RETHINK THE WORKSPACE
ALIGNING GOALS
ORGANIZATIONAL DRIVERS
42. Intel + Gensler | 42THE SEPARATION RETHINK WORKSPACE
01 FLOW
02 FACE TO FACE
03 CASUAL COLLISION
THE VALUE
46. Intel + Gensler | 46
KEY TAKEAWAYS
The environments we build affect our patterns of
communication.01
How we communicate is more important than what we
communicate.02
When considering an office architecture understand what
you are optimizing for and test your assumption.03