The document provides an overview of part 3 of the Business Analysis Certification Program which focuses on elicitation and collaboration. It examines how business analysts identify and reach agreements with stakeholders on requirements through ongoing processes of elicitation and collaboration. The part will cover topics like preparing for and conducting elicitation, confirming results, communicating information, and managing stakeholder collaboration. Exercises are provided for each step in the elicitation process.

1. BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
THE BUSINESS ANALYSIS CERTIFICATION PROGRAM

2. -aligned with the Business Analysis Body
of Knowledge Guide (BABOK3)
-examine the ongoing process of
elicitation and collaboration
-find out how business analysts identify
and reach agreements
-with stakeholders on requirements
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

3. -tasks in this knowledge area
-describe how you as a business analyst
-reach a mutual understanding
-of various types of business analysis
information
-with stakeholders
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

4. -activities associated with this task
include
-workshops, surveys, and ad hoc
collaboration and conversations
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

5. -Elicitation and Collaboration
-Overview of Elicitation and Collaboration
-Core Concepts and the Business
Analyst's Role
-Exercise: Understand Elicitation and
Collaboration
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

6. -Prepare for Elicitation
-Prepare for Elicitation: Inputs and
Elements
-Prepare for Elicitation: Guidelines and
Techniques
-Prepare for Elicitation: Stakeholders and
Outputs
-Exercise: Preparing for Elicitation
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

7. -Conduct Elicitation
-Conduct Elicitation: Inputs and Elements
-Conduct Elicitation: Guidelines and
Techniques
-Conduct Elicitation: Stakeholders and
Outputs
-Exercise: Conducting Elicitation
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

8. -Confirm Elicitation Results
-Confirm Elicitation Results: Inputs and
Elements
-Confirm Elicitation Results: Guidelines
and Techniques
-Confirm Elicitation Results: Stakeholders
and Outputs
-Exercise: Confirming Elicitation Results
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

9. -Communicate Business Analysis
Information
-Communicating BA Information: Inputs
and Elements
-Communicating BA Information:
Guidelines and Techniques
-Communicating BA Information:
Stakeholders and Outputs
-Exercise: Communicating BA
Information
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

10. -Manage Stakeholder Collaboration
-Stakeholder Collaboration: Inputs and
Elements
-Stakeholder Collaboration: Guidelines
and Techniques
-Stakeholder Collaboration: Stakeholders
and Outputs
-Exercise: Managing Stakeholder
Collaboration
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

11. -an overview of the Business Analysis
Certification Course
-part 3 of 14
THE BUSINESS
ANALYSIS
CERTIFICATION
PROGRAM
BUSINESS ANALYSIS ELICITATION
AND COLLABORATION

12. BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
THE BUSINESS ANALYSIS CERTIFICATION PROGRAM