it contains services

5. PROPER STRESS AND INTONATION
Dinner with MR. PACMAN
A TABLE FOR ONE
PLEASE.

6. YES SIR.
RIGHT THIS WAY.
DINNER FOR THIS EVENING?WHAT DO YOU WANT FOR

7. THEN I WANT A NICE STEAK.

8. HOW DO YOU WANT YOUR STEAKS?

9. I LIKE MINE,
RARE.

10. WHAT DO YOU WANT TO DRINK, SIR?

11. PLEASE BRING ME A TEA,
WAITER
PLEASE BRING THE CHECK.
AFTER EATING

12. THAT
ENDS
OUR
STORY

13. FINE DINING RESTAURANT

16. Serve women before men.
In a company of men and women,
the latter should be served first. An
exception would be in the presence
of children. In this case, the children
would have to be served first,
followed by the women and lastly,
the men.

17. A B

19. Serve food from the left side of the guest
with the service person’s left hand
This is done to avoid putting the service
person in an awkward position.
Serving with right hand may cause
unwanted situation like blocking guest’s face
or hitting guest with an object.

20. With this rule comes another rule that
service should proceed in a clockwise direction
for ease of movement and efficiency on the
part of the service person.

22. Serve Beverages from the guest’s rigth with
the service person’s right hand.
Since majority of the people are right-
handed, it is only logical to serve drinks
on the right side of the guest.
The service person must know how to
adjust with the left-handed guests.

23. Alcoholic beverages should be
placed on a cocktail napkin placed in
front of the guest.
To properly serve water, pour
water using the right hand with the
left hand folded behind the back.

24. PROPER SERVING POSITION
He Brings all of the guests’ food at the same
time

25. Bring all of the guests’ food at
the same time
All food orders within a table
should be served at the same time.
The manager should devise means
for the guests to be served at the
same time.

26. He waits until the guest finished his meal

27. Remove dirty Plates only when the
guests are finished with their meal.
Excellent service is synonymous to
a high regard for guests.
Showing courtesy by waiting for the
all the guests to finish their meals
before cleaning up is only imperative.

29. Never scrape or stack dirty dishes on
the guests’ table.
As in the previous item, this act also
reflects disrespect to guests.
Service person should be trained to
clear and clean soiled dishes and
silverware the proper way as will be
discussed in the next item.

31. LEFT RIGHT

32. Clear dirty dishes from the right side of
the guest with the service person’s right
hand.
The proper way to remove dishes
from the table is to first remove the
dirty silverware with the right hand, to
be transferred to the left hand,
followed by the dirty plate in the same
manner, moving in a clockwise
direction.

33. Are there any questions