2. 2
Map Existing Processes
The objective is to redesign any process in the
organization
This requires developing a deep understanding of
the current status for processes in the organization
in order to:
Provide basis for developing the services / processes
framework
Set the change boundary
Accompanied by a similar understanding of the
organization strategy, goals, objectives, structure,
challenges, legal and social frameworks and all
other related aspects that might affect the redesign.
3. 3
Business Process redesign methodology in four stages
Activities:
Interview process owners
Interview experts and
stakeholders if needed
Map and document process
steps and key performance
parameters
Understand underlying
performance drivers
Process steps
Rules and regulations
IT support
Legal environment
Deliverables:
Parameters for each process
Process flows at workplace level
For process documentation; it’s
advised to use international standard
format such as Business Process
Modeling Notation (BPMN) or unify a
standard notation and work
according to it in developing the
flowcharts.
10. 10
Company
Employee
Company
HROfficer
LabourOffice
Employee
Bank
Br Work Permit process flow
Request
Work Permit
Save employee
data on disk
Upload data at
Labour Office
Computer Department
Pay WP fee
Receive payment
and return receipt
WP
Fee
Receive
payment receipt
WP
Payment
receipt
Check
Employe
e
data
Receive
physical WP
Physical
WP
Issue
physical WP
Data OK
Correct
empl. data
Data incorrect
Final state:
- Company employee has a physical Work
Permit in his hand.
Initial state:
-Company employee has acquired an entry
visa at MoFA or embassy, and requests a
Work Permit at the Labour Office.
To-Be
