TechTalkLive presentation 2018

1. DESKTOP SUPPORT ESSENTIALS
Jason Murray
@jasonmurray72
slideshare.net/jasonmurray72

2. PRESENTATION GOALS
• Showcase
– Organization
– Communication
– Continuous learning
– Hardware/software (Microsoft)
• Group Discussion

3. DEMOGRAPHICS
• 4900 students
• 500 staff
• ~5500 devices
– 95% Windows 10 laptops
– 3% Android tablets
– 2% iPads

4. ORGANIZATION
• Environment
– Desk/work area
– Bag
– Drive
• Recommendations
– Review repeated tasks & flow
• Different times of the year
– Fun

6. CONTINUOUSLY LEARNING
• The obvious
– Google
– Youtube
• MOOCs
– Coursera
– edX
– FutureLearn
• Cybrary.it

7. CYBRARY.IT – FREE TRAINING
– CompTIA A+
– Microsoft certs
– Linux
– Forensics
– Cyber Securities
– Virtualization
– Project Management
– Cisco
– Cryptography
– Risk Management
– Development
– Database Architecture
– Mobility Engineer
– Asset Management
– IT Governance
– Cloud Computing
– Troubleshooting Critical System
– Policy Development
– Network Engineering

8. HARDWARE

9. HARD DRIVE DATA RECOVERY

10. HARD DRIVE DUPLICATOR

11. TOOL KITS

12. SOFTWARE

13. HIREN’S BOOT DISK
• BIOS Utility
• Kill CMOS
• All Users Temp Cleaner
• WinDirStat
• Darik’s Boot & Nuke
• MbrTool
• Offline NT Password Changer
• WebBrowserPassView
• Unlocker
• DiskGenius
• Restoration
• Recuva
• Registry Editor
• Silent Runners
• Stress Test

14. EMERGENCY BOOT KIT
• Offline File Manager
• Password Wizard
• Registry Editor
• Boot Center
• Partition Manager

15. WIN 10 PE
• Covert Disks
– To VHD
– MBR disks to GPT
• Disk Destruction
• Hardware Diagnostics
• Data Recovery
• Reset Passwords
• Decryption

16. THE OVEN
• Create your own bootable
USB with your favorite
tools

17. WINDOWS PASSWORD KEY

18. GOD MODE
• Create a new folder
• Name it
– GodMode.{ED7BA470-8E54-465E-825C-99712043E01C}

19. FIXWIN 10

20. THE ULTIMATE WINDOWS TWEAKER 4

21. SCRIPTS
• Disable
– Automatic Maintenance Mode
– Cortana
– Superfetch
– Onedrive
– BITS

22. DISCUSSION / ROUNDTABLE