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E discovery 2-cloud_v5
1. e-Discovery 2.0: In the Cloud
Wednesday, November 16, 2011
9:45 AM - 10:45 AM
Steven C. Markey, MSIS, PMP, CISSP, CIPP, CISM, CISA, STS-EV, CCSK
Founder/Principal, nControl, LLC;
Adjunct Professor;
President, Cloud Security Alliance β Delaware Valley Chapter
(CSA-DelVal)
2. β’ Presentation Overview
β Technology
β’ Case Study 1: IN the Cloud
β’ Case Study 2: FROM the Cloud
β’ e-Discovery Cloud Benefits
β’ e-Discovery Cloud Concerns
β’ e-Discovery Cloud Solutions
β Process
β’ Electronic Discovery Reference Model (EDRM)
β’ Information Governance Reference Model (IGRM)
4. β’ Case Study 1: IN the Cloud
β Background
β Drivers
β Technologies
β Limitations
β Risks
β Lessons Learned
5. β’ Case Study 1: IN the Cloud (Continued)
β Background
β’ A Fortune 1000 Financial Services Firm
β Investment Management (PA)
β Life Insurance (CT)
β Annuities (IN)
β’ Legacy Project: 2005/2006
β’ In-House, Mature IT Team
β Drivers
β’ Efficiency/GUI Availability
β’ Compliance
β’ Cost
6. β’ Case Study 1: IN the Cloud (Continued)
β Technologies
β’ Email: In-House Exchange/IXOS
β Recently Transitioned from GroupWise in CT
β’ Discovery: Zantaz (SaaS)
β Limitations
β’ De-Centralized Back Office (IT, Compliance, HR)
β No Formal Records & Info Mgmt (RIM) Function/Role
β’ Lack of Enterprise Project Mgmt Office (PMO)
β’ Lack of Discovery Specialists
7. β’ Case Study 1: IN the Cloud (Continued)
β Risks
β’ Data Loss
β Tape Conversion
β Large Result-Set Delivery
Β» CD-ROMs via Snail Mail
Β» Hourly Vendor Processing Fee
β’ Vendor Management: Contractual/SLA Omissions
β’ Search/Result-Set False Positives/Negatives
β’ BCP/DR: Datacom
β’ Poor Usability
β’ Scope Creep
8. β’ Case Study 1: IN the Cloud (Continued)
β Lessons Learned
β’ Schedule/Effort Underestimated
β Uploading Email on Tape to Zantaz
Β» Transitioned Legacy GroupWise Data to Exchange
β’ Not Enough On-Site Training
β Compliance, HR Not Technical
β’ Discovery Support Resource Limitations
β Budget Was Not There
β’ Testing Plans
β Incident Response
β BCP/DR
9. β’ Case Study 2: FROM the Cloud
β Background
β Drivers
β Technologies
β Limitations
β Risks
β Lessons Learned
β Next Steps
10. β’ Case Study 2: FROM the Cloud (Continued)
β Background
β’ Financial Services SMB
β Capital Management (PA)
β’ Recent Project: 2010
β’ IT: Managed Service Provider/Operations, Director
β Drivers
β’ Cost
β’ Compliance
β Technologies
β’ Email: Exchange Server β07/Online/BPOS/Office 365
β’ Discovery: Symantec Enterprise Vault (EV) v8.0/v9.0
11. β’ Case Study 2: FROM the Cloud (Continued)
β Limitations
β’ Budget
β’ Skill-Sets
β’ Resources
β Risks
β’ Software/System Interoperability
β’ Vendor Management: Contractual/SLA Omissions
β’ BCP/DR: Datacom
β’ Legacy Email Availability
β’ Scope Creep
12. β’ Case Study 2: FROM the Cloud (Continued)
β Lessons Learned
β’ Limited Cost Savings
β On-Site Exchange Box for Journaling
β Upgrade to EV v9.0 to Support Exchange 2010
β’ Exchange Journaling From the Cloud, Complicated
β’ Leverage Interim Solution for BlackBerry Services
β Shutdown BlackBerry Enterprise Server (BES)
β Leverage AstraSync (Exchange ActiveSync)
13. β’ Case Study 2: FROM the Cloud (Continued)
β Next Steps
β’ Upgrade to EV v10.0
β Incorporate Social Media
β’ Test BCP/DR e-Discovery Functionality
β’ BlackBerry Office 365/BES Express
β Looking at BES Balance (βData Boxingβ)
β’ Reviewing Cloud e-Discovery SaaS Solutions
β Symantec Enterprise Vault.cloud
β Microsoft EOA/EHA
14. β’ e-Discovery Cloud Benefits
β Generic (Across SPI Stack)
β SaaS Specific
β PaaS Specific
β IaaS Specific
15. β’ e-Discovery Cloud Benefits (Continued)
β Generic (Across SPI Stack)
β’ Cost
β More Quantifiable Return on Investment (ROI)β¦.?
β Total Cost of Ownership (TCO) Savings
Β» Operating Expense versus Capital Expense
Β» Variable Expense versus Fixed Expense
β’ Core Competency Focus
β Vendor Has Skill-Set
Β» Configuration Management
Β» Tie-In 3rd Party Products
β Legal/Litigation Support
β Cross-Platform Support
29. β’ e-Discovery Cloud Solutions
β PaaS
β’ Various Platform Vendors
β Build e-Discovery Modules Leveraging Existing Platform
Β» Not Much of a Market/Business Model
Β» Re-Create the Wheel
β IaaS
β’ Various Cloud Vendors
β Build e-Discovery Solution on IaaS Instance
Β» Leverage Existing Licensing
Β» Analogous to Hosting