Library users have diverse backgrounds & needs. Library spaces can best serve users by being as welcoming and inclusive as possible.

1. Helping library spaces
be welcoming & inclusive
By Jason Beale

2. Introduction—Library spaces are for
everyone
Library users have diverse backgrounds & needs:
ie. international students, ethnic minorities,
people with disabilities, social disadvantage,
sexuality & gender.
Library spaces can best serve users by being
as welcoming & inclusive as possible.
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3. 1. Improving user accessibility
Library spaces & services can be physically accessible
to everyone, especially individuals with disabilities.
For example: well-designed study spaces with
convenient furniture & shelving, and assistive
technologies for reading & computer use
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4. 2. Supporting staff with inclusive workplace
standards & training
Workplace guidelines and standards can help staff to be
more welcoming and inclusive in their daily transactions.
Training programs can also build awareness of diversity
and equity, unconscious bias, and inclusive practices.
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5. 3. Creating diverse & inclusive collections,
events & displays
Library spaces can support inclusion by providing topical
programs, presentations and other events.
An inclusive library collection will represent the knowledge
and experiences of all its users.
Library signage and collection displays are useful ways to
foster a sense of belonging among diverse user groups.
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6. 4. Encouraging user feedback & participation
Seeking feedback from library users.
Actively listening and identifying areas that need improvement.
Encouraging user participation, ownership & belonging.
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7. 5. Building relationships with the user
community
Engaging with user community groups.
Sponsoring and supporting campus-wide initiatives.
Participating in relevant committees & working groups.
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8. Conclusion
A welcoming and inclusive library space is common sense.
• Treating everyone with respect.
• Understanding & acknowledging individual differences.
• Supporting the needs and expectations of diverse user
groups.
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