It’s Kind Of Fun To Do The Impossible
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It’s Kind Of Fun To Do The Impossible : The Walt Disney Mentality as an Orientation Leader
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It’s Kind Of Fun To Do The Impossible
- 1. It’s KInd Of fun tO dO the Impossible The Walt Disney Mentality as an Orientation Leader
- 2. Mickey Mouse in NY http://www.youtube.com/watch?v=DRRu5dKRfTU
- 3. Who am I? Computer Science Senior Shawnee Hall RA 2 years as an OL
- 4. Randy Pausch The Last Lecture: Achieving Your Childhood Dreams
- 5. Lessons Learned We cannot change the cards we are dealt, just how we play the hand. The brick walls are there for a reason. The brick walls are not there to keep us out; the brick walls are there to give us a chance to show how badly we want something. The brick walls are there to stop the people who don't want it badly enough. They are there to stop the other people!
- 6. Lessons Learned Experience is what you get when you didn’t get what you wanted. Head fake learning is absolutely important, and you should keep your eye out for them because they’re everywhere. It’s pretty easy to be smart when you’re parroting smart people.
- 7. What we’re going to do Disney Quotes Customer Service Service vs Experiences Creating Magic (the WOW moment) Orientation Lessons
- 10. we
- 12. Everyone wants to feel special, to be treated with respect, and seen as an individual.
- 13. A leader’s job is to do what has to be done, when it has to be done, in the way it should be done, whether you like it or not, whether they like it or not
- 14. Customer Service The customer is always right!
- 15. Customer Service is Wrong The customer is always right scared, confused, and overwhelmed.
- 16. Steve Jobs is… close?
- 17. Mad Men - The Carousel http://www.youtube.com/watch?v=DHUUyx0d7qw
- 18. Goal of Walt Disney World Making sure every Guest has had the most fantastic time of his or her life.
- 19. Goal of Orientation “At Orientation, you will meet your new classmates and upperclass student Orientation Leaders who will guide you through your transition to ESU.”
- 20. Simple ways to create experiences Real, personal interactions. Always. Let your personality shine through. Make it personal, share stories. Remember who they are. Take action and make decisions.
- 22. the WOW moment is in the details
- 23. Creating Magic
- 24. Strategy #1 Remember, Everyone is Important R
- 25. Strategy #2 Break the Mold Q
- 26. Strategy #3 Make Your People Your Brand N
- 27. Strategy #4 Create Magic Through Training O
- 28. Strategy #5 Eliminate Hassles T
- 29. Strategy #6 Learn The Truth Y
- 30. Strategy #7 Burn The Free Fuel U
- 31. Strategy #8 Stay Ahead Of The Pack W
- 32. Strategy #9 Be Careful What You Say And Do L
- 33. Strategy #10 Develop Character M
- 34. Did You Catch The Head Fake?
- 35. Did You Catch The Head Fake? It’s Not About Disney
- 36. Did You Catch The Head Fake? Or Being An Orientation Leader
- 37. Did You Catch The Head Fake? It’s About Being A Great Leader No Matter What
- 38. Thank You jwb3689@live.esu.edu jameswburke.com @jameswburke
Editor's Notes
- Walter Elias Disney is quoted with this phrase from a book by Derek Walker entitled Animated Architecture (1982).
- Walter Elias Disney is quoted with this phrase from a book by Derek Walker entitled Animated Architecture (1982).
- Walter Elias Disney is quoted with this phrase from a book by Derek Walker entitled Animated Architecture (1982).
- In 2006, Randy Pausch, a computer science professor at Carnegie Mellon (which, obviously isn’t far from here) was diagnosed with pancreatic cancer. A year later, on September 18th 2007 in front of an audience of 400 people, he gave a presentation about “really Achieving Your Childhood Dreams”
- In 2006, Randy Pausch, a computer science professor at Carnegie Mellon (which, obviously isn’t far from here) was diagnosed with pancreatic cancer. A year later, on September 18th 2007 in front of an audience of 400 people, he gave a presentation about “really Achieving Your Childhood Dreams”
- In 2006, Randy Pausch, a computer science professor at Carnegie Mellon (which, obviously isn’t far from here) was diagnosed with pancreatic cancer. A year later, on September 18th 2007 in front of an audience of 400 people, he gave a presentation about “really Achieving Your Childhood Dreams”
- Quite simply, the customer isn’t right. They’re scared, and confused, and overwhelmed.
- Quite simply, the customer isn’t right. They’re scared, and confused, and overwhelmed.
- It’s this same concept that helped propel Steve Jobs and Apple towards their success. This man was obsessed with details. He never delivered a product because of interest groups or A/B testing. He made what he wanted, and the way he wanted. He gave those around him a lot of wiggle room to be creative, but he never lost control over what he needed to do to get the job done.He did what I quoted earlier, “A leader’s job is to do what has to be done, when it has to be done, in the way it should be done, whether you like it or not, whether they like it or not”.
- Tiki StoryGarbage cans 23ftWhat time is the 3:00 parade?Micky shaped confettiHaunted Mansion – Majong + the bullet hole(Spider)
- 16 years with disney
- Create an enviornmentEveryone is an individual (Remembering Names and other details)Complete and Unconditional RespectGet to know othersInformation and resources to do what he or she needs to do** Make yourself available (room arrangement)Opportunity to be heard**Complete AttentionBe authentic
- Create an enviornmentEveryone is an individual (Remembering Names and other details)Complete and Unconditional RespectGet to know othersInformation and resources to do what he or she needs to do** Make yourself available (room arrangement)Opportunity to be heard**Complete AttentionBe authentic
- Make sure you hire the right peopleTalent, not resumeCulture culturecultureInterview at all levels
- This presentation isn’t really about being a Resident Advisor.It isn’t about Disney either.It’s about something that is much more important, and what I believe to be the true path to success in everything you do.What I’m going to go over doesn’t just apply to being an RA or student. It applies to everyone, everywhere.Today’s presentation is really all about, customer service.
- This presentation isn’t really about being a Resident Advisor.It isn’t about Disney either.It’s about something that is much more important, and what I believe to be the true path to success in everything you do.What I’m going to go over doesn’t just apply to being an RA or student. It applies to everyone, everywhere.Today’s presentation is really all about, customer service.
- This presentation isn’t really about being a Resident Advisor.It isn’t about Disney either.It’s about something that is much more important, and what I believe to be the true path to success in everything you do.What I’m going to go over doesn’t just apply to being an RA or student. It applies to everyone, everywhere.Today’s presentation is really all about, customer service.
- This presentation isn’t really about being a Resident Advisor.It isn’t about Disney either.It’s about something that is much more important, and what I believe to be the true path to success in everything you do.What I’m going to go over doesn’t just apply to being an RA or student. It applies to everyone, everywhere.Today’s presentation is really all about, customer service.
- This presentation isn’t really about being a Resident Advisor.It isn’t about Disney either.It’s about something that is much more important, and what I believe to be the true path to success in everything you do.What I’m going to go over doesn’t just apply to being an RA or student. It applies to everyone, everywhere.Today’s presentation is really all about, customer service.